Customer Service Sales Representative
Resume:
MARIANNE S. BUCAY
Purok *, Bucay Residence
Brgy. Waan, Buhangin District
Davao City, Philippines,8000
********.*****@*****.***
EDUCATION:
Bachelor of Science in Psychology - November 2005
University of Mindanao Davao City, Philippines
Speech Proficiency Course May 2001
Joji Ilagan Foundation Davao City, Philippines
MS Clinical Psychology - October 2014 to present
Ateneo de Davao University, Philippines
PROFESSIONAL EXPERIENCE:
Swimming Registrar Evangelista - Aquatic Center, Inc.
Davao City, Philippines - 2004 to 2005 (part-time)
Provided optimum customer service in our client and maintained a friendly
work atmosphere.
Served as a receptionist in dealing with and entertaining the client.
Technical Support Representative - Parlance System, Inc.
Customer Service Representative - E-PLDT Ventus Inc.
Subject Matter Expert/ Assistant Team Leader - SPi Global CRM Inc.
Makati City and Mandaluyong City, Philippines 2006 to Sept. 2014
Responsible for directly interfacing with our customers, in providing
superior customer service and support via phone.
Perform over-the-phone troubleshooting with customers re receivers hardware
and television
Product train new hires and monitor their progress until they reach
Nesting/Production team
Cover Team Leaders in handling, monitoring and administering coaching logs
and score cards for frontline agents
Take escalated calls from frontline representative and co-SME's
Conduct up-training for new hires (product discussion and metrics
improvements)
Advance Customer Service and Sales Representative - IBEX Global Solution
Inc., Philippines
Davao City, Philippines Sept. 2014 to present
ADDITIONAL EXPERIENCE:
Student Teacher
University of Mindanao, Davao City June -July 2005
Assume responsibilities of regular teacher
Human Resources & Accountant Intern
New World Travel Agency, Davao City Aug.-Sept. 2005
Assisted a two member consulting team in the administration of the New
World Travel Corp. to assess employees personality types and how they
correlate with job performance.
Computed monthly benefits and payroll totals for clients.
Coordinated orientations and exit interviews for part-time and temporary
employees.
Guidance Counselling and Clinical Assistant
University of Mindanao, Davao City Sept. Oct. 2005
Conducted an interview to "walk-in" and referral client.
Assisted school psychometrician in conducting and checking psychological
test.
Conducted reach-out activities for first year students.
Assisted guidance counsellor in making the demographic profiles and
interpretations
AFFILIATIONS, HONORS and SKILLS:
Sangguniang Kabataan Scholar (1997-1998)
Aboitiz and Davao Light and Power Company Scholar (1999-2001)
National Integration School Government Program Scholar (2001-2005)
Joji Ilagan Foundation Grantee (2001 - 2001)
Association of Government Scholar and Study Grantees (2002-2005)
University of Mindanao Psychology Society (2002-2007)
Association of Psychologist and Helping Professionals (2004-2007)
UM Alumni Psychology Association Director of External Affairs
Pay-in-Advance Skills Training
Telco Product Training
Bronze Leadership Training (July 2014)
CHARACTER REFERENCES:
Ms. Ma. Cristina Penero
SME Department Supervisor, SPi Global CRM (Mandaluyong Site)
Ms. Karen Onagles
Quality Assurance Specialist, SPi Global CRM (Technical / Customer Service/
Telco Department)
Ms. Melanie Seno
Workforce/ Resource Specialist, Cognizant Technology Solutions (Ortigas,
Mandaluyong City Site)
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