Customer Service Representative

Objective

More than ** years’ successful experience in customer service and support

w ith recognized strengths in enhancing the customer experience and build

customer preference by providing superior and f lawless service.

Balances and aligns customer needs with organization capability, capacity,

and strategic direction.

Builds and maintains strong customer relationships.

Possess solid computer skills.

Bilingual-English and Spanish.

E xperience

2001-2012

Private Mortgage Insurance/CMG M I-CUNA Mutual Group

Underwri ter Support Specialist I I/Loan Processor

> Review files for completeness, process and accurately register loans into

u nderwriting systems.

> Assign and direct loans to appropriate work queue.

> Biller, Accounts receivable, create and send bill to customer through our

automated system.

> Maintain billing up to date, process monthly reports.

> Perform other support functions as needed including acting as

receptionist, scanning, uploading files and appraisals, monitoring

shared email boxes, run fraud prevention tools, process Fannie Mae and

F reddie Mac loans. Run and review reports as directed by UW Manager.

> Provide guidance to customers on the loan submission process.

> Trained new employees and stay current on guidelines and procedures.

> Monitor and adjust own work queues to help maintain required tu rn

t imes for customers.

> Assist remote and in-house underwriters as required.

2000-2001

Chicago Title Company

Processor/Receptionist

> Confirm receipt of closing package/documents and review of closing

documents. Schedule and confirm closing appointments.

> Assist closer with completion of package/documents prior to closings,

made the proper calls if required.

> Assist as receptionist, answering phones, copying documents and filing

records.

1996-2000

Advocate Medical Group

Customer Service Representative

> Registration of new patients.

> Answer phones, schedule and confirm appointments.

> Cashier, billing, verification of health insurance.

> Process claims, and balance monthly payments.

Education

1995

Amundsen High School

Diploma

1995-1997

Lakeview Learning Center

> Microsoft Word, Excel, PowerPoint.

References

References are available upon request.

Contact this candidate