Timothy R Martin
Ellenwood GA *0294
***********@*****.***
PROFILE
More than 20 years’ successful experience in customer service, management, logistics and support with recognized strengths in problem-solving and trouble-shooting and planning /implementing proactive procedures and systems to avoid problems in the first place.
Ability to train, motivates, and supervises customer service employees.
A team player, acknowledged as “Total Quality Customer Service Professional.”
Maintain/update accurate inventories.
Self-motivated, versatile, creative individual with strong leadership and interpersonal skills.
Exudes and demonstrates poise and confidence while communicating with others as well as an eagerness to learn & try new things.
To expand your organization's success through the use of exceptional customer
Comfortable with keeping confidential information
Exceptional ability to be versatile and adaptable
Dedication and drive as a hard-working individual.
Superb communication and team-building skills
Ability to manage multiple tasks in a pressured environment
PROFESSIONAL SKILLS
INTERPERSONAL AND TEAMWORK SKILLS
Entrusted to process confidential employee records such as pay rate & hours
scheduled for temporary workers as well as vacation/absenteeism reports, and performance appraisals.
Performed route observations on drivers to ensure that drivers are not driving haphazardly
Enforced safety directives, regulations and procedures
Interacted with a wide variety of personalities while scheduling meetings and appointments
Training, mentoring and supervising drivers, helpers and temporary workers
Ability to inspire and motivate my subordinates to obtaining set goal of the company.
CUSTOMER SERVICE SKILLS
Interacted with customers and sales reps in order to utilize excellent organizational skills to arrange trash pick up
Delivered excellent internal and external customer service
MANAGERIAL AND SUPERVISORY SKILLS
Administer interviews and staff hiring selection. Oversee office operations
Proven multi-tasking abilities by scheduling and supervising staff while running routes if driver is out and simultaneously changing routes and workloads when necessary.
Served as right hand to supervisors and managers in a lead driver capacity
Conducting weekly safety meetings
Responsible for opening and closing the facility
Manage programs and people thru nurturing and inspiring them
QUANITATIVE SKILLS
Discussed missed reports for trash pickup and examined route changes reports.
Maintained inventory control and ordered supplies for department
Demonstrate knowledge of and accountability for payroll for temporary workers and employee records.
COMPUTER SKILLS
Proficient in using personal computer skills with training in Microsoft Windows, Microsoft Word
OTHER SKILLS
Complete Vehicle Inspection Reports, disposal tickets and daily route sheets.
Reviewing customer's manifest
Procure experience in working outdoors in every natural adverse situation over longer period of time.
Possess knowledge about transferring heavy goods
Operate a front and rear end loader truck.
Fueling helicopters and airplanes
Perform petroleum & water accounting duties.
Preparing storage & shipping records.
Storing & moving packaged petroleum products using forklifts.
Taking emergency precautions to prevent harm to self & facility in the event of petroleum spill or fire. Assure adherence to safety procedures is followed.
Testing fuel to make sure it is free of debris and water.
Providing disaster relief in GA
Protecting the borders of the United States of America and its military base in Kuwait.
Spot checking subordinates
Load and unload baggage, making sure that the passenger bags get to the proper destination.
Marshalling aircraft in gate, guiding the plane onto the runway
EMPLOYMENT HISTORY
Sanitation Technician/DOT Certified Commercial Driver, Allied Waste a division of Republic Services, 3045 Donald Lee Hollowell Pkwy NW, Atlanta, GA 30318
1-800-***-**** Company code 12569 (pin last 4 of ssn + MMYY birth)
09/2005 – 5/2014
Lead Driver/DOT Certified Commercial Driver, Atlanta Waste, 2365 Pleasantdale Rd, Norcross, GA 30340, 404-***-**** 2003 - 2005
Ramp Agent, Air Tran Airways, 9955 Air Tran Blvd, Orlando, FL 32827, 1-800-***-**** 2006 - 2007
Petroleum Supply Specialist, United States National Guard, Dobbins Air force Base, Marietta, GA, 678-***-**** 2006 – 2010
Dot Certified Commercial Driver, Waste Management of Atlanta, 1571 Burks Dr, Lake City, GA 30260, 404-***-**** 1997-2003
EDUCATION
Miami Central Sr. High, 1781 NW 95th Street, Miami, FL HS Diploma – 1978
LICENSES AND CERTIFICATES:
Driver of the Year Nominee – Republic Services 2012
Driver of the Year – Atlanta Region Republic Services 2012
Honorable Discharge – United States National Guard 2010
Achievement Medal - United States National Guard 2008
Customer Appreciation Award - Harris Sanitation 1997
Smith System Defensive Driving Program 2014, 2011, 2008, 1996
CDL Class B with Tanks endorsements 1994
Honorable Discharge - United States Army 1982
Department of Achievement Medal - United States Army 1981
Letter of Appreciation - United States Army 1979