Manager Customer Service

ASHLEY STEELE

**** ******** **. *******, ** ***** 901-***-**** **************@*****.***

RESTAURANT MANAGER

Food Service Management - Kitchen Management - Bar Management - Customer Service

Management

Highly accomplished Restaurant Manager qualified by over 10 years of extensive restaurant experience and

cross sectional training. Professionally skilled to manage front and back house operations. Proven problem

solver with ability to balance budgets, increase profits, train and motivate staff while resolving escalated

conflicts. Seeking gainful employment in a thriving consumer focused industry with opportunity for career

advancement.

Professional Strengths Include:

Operations Manager Inventory Manager Human Resources Manager Implementing Staff Training

Programs

Alcoholic Beverage Commission (ABC) Certified in TN

EXPERIENCE AND ACCOMPLISHMENTS

Bartender

Black Orchid Gentleman’s Club- March 2014- Present

Responsible for execution of alcoholic and non- alcoholic beverages. Duties include: money handling,

operating P.O.S system, light cleaning duties, and ensuring all rules and regulations are being adhered to

while on duty.

Customer Service Lead (Deli)

Mapco Express – February 2014-April 2014

Responsible for assisting Deli Manager in everyday operational activities. Operational activities include but

not limited to: assisting customers, scheduling other employees, training team members, ordering

food/supplies, preparing food, operating the P.O.S system, cleaning duties, and maintaining a cheerful

disposition.

Factory Service Agent

GE ASI, Inc- November 27, 2012- December 20, 2013

Responsible for assisting consumers in general trouble shooting, information, and scheduling services for

major household appliances from a well known manufacturer. Ensured all guidelines and company policies

were executed properly and consumers were giving the best assistance possible.

Notable Achievements:

Received recognition for most consistent in quality assurance scores.

Bar Manager

King Manor Bartending/Catering LLC- May 2012- present

Responsible for ordering Liquor /Supplies for private bartending/catering events. Duties include the set up,

preparation, and execution of alcoholic and non- alcoholic beverages to consumers. Various venues may

require certain attire and execution style. Responsible for cash and credit card reconciliation with owner at

the beginning and end of functions. Light cleaning duties included.

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Kitchen Manager

Romano's Macaroni Grill - January 2011-August 2011

Responsible for labor costs, bottom line, profit and loss, upholding standards, and schedule writing in all

areas. Accountable for maintaining food cost levels, standards, product availability, team member

engagement, and guest satisfaction. Ensured all operations were in accordance with local and state health

code regulations. Received a health inspection score of 98 while in the position. Created and used cleaning

schedules for all back of house employees. Received a score of 93 within a company wide store audit for the

kitchen/food lines. ServSafe Certified

Notable Achievements:

Promoted from Floor Manager to Kitchen Manager within eleven months

Floor Manager

Romano's Macaroni Grill - February 2008 - January 2011

Responsibilities included operating as Shift Manager, Service & Development Manager and Host To-Go

Manager. Demonstrated natural talent for assessing customers tastes in order to up-sell a table by making

recommendations on Italian entrees, fine wines and specialty liquors. Ensured consistent execution of service

systems and profitability by providing and promoting quality training, coaching and follow thru to servers.

Accountable for labor cost, service standards, and the guest experience as it relates to the dining room.

Ensured all to go food and beverages were delivered to guests with the same standards as the dining room.

Implemented healthy competitions among servers by creating contests that focused on guest satisfaction.

Notable Achievements:

Created a tracking system for server strengths and goals.

Bar Manager

Romano's Macaroni Grill - November 2007- February 2008

Responsibilities included ordering and controlling levels of all liquor and wine stock. Ensured safety and

health code requirements according to state regulations in the bar area. Created and used contest to keep

team members engaged and knowledgeable while increasing guest satisfaction. Developed outstanding open

relationships with all distributors and vendors as required. Tennessee ABC Certified.

Server/Shift Supervisor

Romano's Macaroni Grill - July 2006- November 2007

Performed at such an optimal capacity as a server it gained notice by management which led to a personal

recommendation for the Manger Training Program. Operated as a personable server that was dedicated to

customer satisfaction by remaining accessible and friendly to guests. Demonstrated exceptional interpersonal

and team building skills with a talent for resolving issues prior to escalation. Consistently served food and

alcoholic beverages according to Tennessee Alcohol and Beverage Commission (TABC) regulatory

standards. As a shift supervisor, I gained helpful insight and managerial skills. Under the supervision of a

certified manager, I learned how to develop, coach, and improve staffing patterns in accordance with

corporate standards.

Notable Achievements:

Recommended for promotion to the Manager Training Program within one month of being a

server.

Server

Chow Time, LLC- August 2013- Present

Greet and serve guest beverages as well as maintain clean work station and ensure customers eating area

stays clean and free of any dirty plate ware and glassware. Light cleaning duties. Follows all company

guidelines and regulations.

Factory Service Agent

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GE Advanced Services Incorporated (ASI, Inc) - November 2012-December 2013

Assisted consumers with issues or concerns in regards to major household/ commercial appliances. Followed

company guidelines and regulations. Ensured consumers were satisfied with assistance and escalated callers

to upper management or departments when necessary.

.

Server

Blues City Café- August 2012- January 2013

Served guest beverage and food orders and, completed money transactions, light cleaning duties, and

followed all company policies and guidelines.

Restaurant Manager

Romano’s Macaroni Grill- November 2007-August 2011

Executed all assistant manager roles in FOH and BOH operations

Hostess

Romano's Macaroni Grill - March 2006 - July 2006

Maintain cheerful and courteous disposition. Opening the door for guests when possible. Greeted and seated

guests. Effectively and efficiently managed the wait list and reservations. Kept foyer clean and free of clutter

at all times. Answered phones. Inspected restrooms every 15 minutes to ensure cleanliness. Performed shift

change and/or closing duties.

Barista

Starbucks - December 2005 - March 2006

Certified Starbucks Barista. Operated the cash register, maintained cleanliness of store, and kept an upbeat

environment. As a barista, I was responsible for executing guest beverages to all standards and

specifications. Involved in weekly assignments to take and maintain appearance of store inventories.

Hostess

Flemings Prime Steakhouse / Wine & Bar - December 2005 - March 2006

Server

King of Clubs - October 2004 - July 2005

Responsible for serving drink orders. Light cleaning. Light money handling.

Server/Cashier/Hostess

Jazz Cafe - March 2003 - August 2003

Greeted and seated customers. Took and served orders. Operated cash register. Prepped food.

Cashier

Captain D’s - September 2002 - March 2003

Operation of cash register. Opened store - Closed store. Performed cash audits at the end of the shift.

Server/Cashier/ Prep

Java, Juice, and Jazz - February 2001 - August 2002

Greeted and seated guests/customers. Took customer orders. Served. Prep cooked as needed. Operated cash

register. Light in house cleaning.

Cashier

Kroger Grocery Store - April 2000 - January 2001

Operation of cash register. Bagged groceries. Performed cash drops.

Server

Shoney's - October 1999 - February 2000.

Greeted and served customers. Light cleaning.

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EDUCATION

High School Diploma (May 2003), Hillcrest High School, Memphis, TN.

University of Memphis, Music Business major, Memphis, TN.

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