Customer Service Office

Mary S. Spampinato

**** **** ***** *** *******, GA 30094 - 770-***-**** – *********@*****.***

Core Strengths

I am a customer service professional with over 20 years of solid, quality customer service experience.

I have strong problem solving and customer retention skills; adept at building rapport and trust with

customers. I also have the ability to multitask and I am very detail oriented. In addition, I have

excellent administrative and organizational skills.

PROFESSIONAL EXPERIENCE

Customer Service Agent 2007 to 2014

Orkin Pest Control, Covington, Georgia

Provide excellent customer service on inbound calls

Review customer accounts and provide resolutions based on individual customer needs

Document and/or update data regarding customer interactions for each call

Interact with internal customers such as Orkin branches and franchises

Responsible for scheduling termite inspections for customers

Conduct surveys to gather customer feedback regarding service and provide data to management.

Generate leads for Account Managers in Texas region by scheduling face to face appointments with

local customers

Communications and Computer Technician 1996 to 2004

A.T&T. Co., White Plains, NY, Conyers, Georgia

25 plus years of experience in various positions such as Budget Coordinator, Data Entry Clerk

Responsible Internal and External customer service

Administration of financial reporting for various levels of management

Preparation of operating budgets as well as documentation for quarterly budget meetings

Administration of personal training in areas of safety, administrations and network operations

Maintenance of reports, personnel files, attendance records, payroll records and office supplies

Development and presentation of commendations

Creative force in Standard of Procedures manual on telecommunications network operations

Edited documentation to ensure accuracy and adherence of policies

Maintenance of technical hardware database

Analysis and resolution of customer complaints and technical support; IT Helpdesk

Skills:

Unix, SQL computer programming, Hewlett Packard System Administration, Sun OS operating system.

Super Scheduler, Focus, and Edge software tools, Microsoft Windows, Word, Excel, Office

EDUCATION

Annhurst College – Associate Degree

A.T&T. Corporate Educations Programs

References Available Upon Request

Contact this candidate