IT Manager
Resume:
John R. Moore
***** ******** **, ******, ** *****
************@*******.***
Strengths
Driving end to end IT services & upgrades “Solutions-provider” customer service attitude
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Accelerated sense of urgency & output driven Audio/Video & smart home automation
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Continuous process improvement (Lean & Six Sigma) Written communications & documentation
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Solid troubleshooting & reasoning skills 21 years of IT experience
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Broad infrastructure technical knowledge developed by coming up though the hands-on technical ranks:
IT Manager <- Data Center Engineer <- Systems Engineer <- Software Engineer <- Desktop Support
Experience
Solera Holdings, Inc. Dec 2006 – Jan 2015
Westlake, TX - San Diego, CA - Jackson, WY 8+ Years
Roles: Information Technology Manager, Technology & Innovation (Office of the CEO team)
By the Numbers
Managed up to 10 help desk & desktop support staff covering 2,500 users
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5 properties (2 offices, 3 CEO ranches) in 2 states. Design, build-out, support, project management
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Office 365 rollout, resulting in $1m savings ($.5M capital +$.5M recurring expense reductions)
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CEO personal support of IT & Audio Video systems & automation
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Coordination & direction with Global IT staff in 3 data centers covering 73 countries
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Roles
Deploy hardware & software to develop, test, deliver, monitor, control & support IT services
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Managed IT & R&D budget, procurement, aggressive contract negotiations, vendor management
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Project Management: Simultaneous complex projects using agile & matrix
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Established innovation center for R&D, contributed product ideas & research
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Accountability for driving end to end IT services & improvements across the business
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Instituted a culture to inform all on latest technology, apps, & gadgets, including tech-tips
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Participation in internal audit programs and drive non conformance issues to conclusion
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Incident management & communication, incident reports with root cause analysis
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Policies, procedures, documentation (admin & user how-to)
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Operations, facilities, building access, security, HVAC
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Event technical planning & support
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Desktop support, server maintenance, user account maintenance
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Coach employees to improve their skill set & reasoning to reach fullest potential
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Communication of difficult/sensitive information tactfully
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Reported to CEO
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Technical
Microsoft: Office 365, Active Directory 2000-2012, Exchange 2000-2013/365, Lync 2010-2013, OneDrive,
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DNS, IIS, SharePoint 2003-2013/365, GALsync, DirSync, Azure, AD & Exchange migrations (acquisitions)
Cisco: VoIP, Call Manager, VPN, MPLS, VLANS, Wi-Fi, DHCP, Cisco IOS, TCP/IP
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Network & Server monitoring: InterMapper, Tivoli, Ihiji
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Wilson: 4G+LTE cell boosters
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Video conference: Cisco, Tandberg, Lync, Skype, WebEx, FaceTime
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Antivirus: McAfee & Symantec, MalwareBytes anti-malware
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Computer management: Logmein, Bomgar, Altiris, LANdesk
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Imaging & Backup: Acronis, Ghost, Altiris/RapidDeploy, Netbackup, Backup Exec
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Asset Management: Altiris, login scripts, Oracle. Mobile Device Management (MDM)
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VMWare, VirtualBox, Parallels
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Home automation: Crestron, Control4, Elan G, Bitwise, SmartThings, Internet of Things (IoT)
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Skylight Healthcare Systems Jun 2005 – Oct 2006
San Diego, CA
Roles: Data Center Engineer, Systems Engineer & Integration
Monitored and maintained 25+ networks nationally (Cisco, Dell) 6000+ Nodes
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Helpdesk support for 5000+ end-users, Desktop support for 60 users
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After-hours on-call support providing 24/7 coverage
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Data Center: Designed, planned, budgeted, negotiated pricing, and installed (architecture, hardware, and
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systems configurations)
Developed migration plan from old to new data center
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Engineered new architecture and product design for next generation of main product, with integration of
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existing hardware at hospitals
Implemented monitoring of systems, services, and networks
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Analyzed and reorganized support flow and organization, resulting in shorter response times, better follow-
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ups, less downtime, improved relations with customers
Worked with developers to generate relevant reports to improve support
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Analyzed & improved corporate data network and server infrastructure
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Documented networks, systems, procedures, & created IT policies
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Travel to hospitals for install and config of networks, servers, satellite dishes, & TV head-ends
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Separated Exchange and AD 2000 from residing on same server, Upgraded AD to 2003
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Sarbanes Oxley & HIPAA compliance
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Admin various flavors of Linux, remote access to set top boxes
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Implemented BlackBerry Server, & renegotiated communications contracts
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Video capture, & encoding to MPEG2, Chain of custody for Hollywood movies
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Research, recommendations, price negotiation, purchasing, & integration
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Managed 4 people to complete projects on time
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Reported to CTO
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Bridge Medical, Inc. (Acquired by AmerisourceBergen) Nov 2003 – Jun 2005
Solana Beach, CA
Roles: Network & Systems Engineer
Customer Service Excellence Award
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Implemented and maintained Active Directory, DHCP, DNS, WINS, WSUS, RADIUS, IAS, WSUS (Patch
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Management), Clustering (W2k, W2k3), Load Balancing (W2k3), SQL 2000
NT 4.0 Domain to Active Directory 2003 and Exchange 5.5 to 2003 migration with OWA
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Network analysis and troubleshooting, packet sniffing, network app performance testing
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Sarbanes Oxley & HIPAA compliance
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Information security policies, intrusion prevention & detection
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Evaluated, recommended, planned, & implemented new products
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Documentation for infrastructure, policies, & procedures for mission-critical systems
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Authored logon scripting for domain, automation of tasks and reconfigurations
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Administered Lucent Definity telephone system and Audix voice messaging
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AntiVirus, AntiSpam: Postini.com, TrendMicro, Sybari/Antigen, Ositis, Finjin
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Firewalls, DMZ: ISA, Checkpoint NG
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VPN: Cisco VPN 3030 Concentrator, Avaya, Checkpoint NG, RASCom Dial-Up
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Backups: Veritas Backup Exec 9.1 to 10.0 with including DLO Desktop & Laptop backup
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APC environmental temperature and humidity monitoring, RAID / SCSI systems
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Network Monitoring & Alerts: Whatsup Gold, 2005 Pro
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Remote Desktop, VNC, PCAnywhere, AutoWorks (with network KVM Switches)
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Change Control: Visual Source Safe, Perforce
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Imaging: Symantec Ghost Enterprise 7.1, Altiris Rapid Deploy
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Microsoft Office 2000, 2003 application support including Outlook
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Desktop support for 100 users (with tracking and reporting using BridgeTrak)
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One Touch Systems Jul 2002 – Oct 2003
Roles: Systems Engineer, & Software Engineer
Designed and implemented network infrastructure from ground up – including Cisco 2600 Router, Cisco
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PIX506e firewall, W2K AD, DHCP, DNS, WINS, VPN, Network analysis, Nortel VoIP
Exchange support & migration from 5.5 to 2000, & mailbox move over VPN
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Desktop support for 50 users, helpdesk support for remote users
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Research, equipment recommendations, purchasing, and price negotiation
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Colocation datacenter engineer
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Designed web-based UI for data distribution to IIS, client PCs, & satellite delivery systems & provided code
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documentation
Provided technical documentation for product build procedures and code
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Remote connectivity, administration, and software upgrades at clients’ sites
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Javascript, VBScript, ASP, XML, SQL, MySQL
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Innovatv.com May 2000 – Jun 2002
Roles: Systems Administrator & Software Engineer
Created medical software enabling remote hospitals to send medical videos for diagnosis to specialists and
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larger hospitals via Internet UI, video capture, encoding, and transport
Designed and programmed medical UI, database, and overall system architecture, including file distribution to
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multiple servers, in accordance with HIPAA standards
Built all servers used for project, sent to hospitals
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Provided technical documents for build, setup, & usage of medical systems
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Desktop support for 50 users
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Complete administration of healthcare servers at remote colocation
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Remote connectivity, administration, and software upgrades at clients’ sites
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Research, recommendations, price negotiation, purchasing, & integration
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Javascript, VBScript, ASP, XML, SQL, MySQL
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Perot Systems (Kimberly-Clark) Nov 1999 – Apr 2000
Roles: Desktop PC Support (Contract)
Desktop and helpdesk support for 500 users
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Network and telephone support
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Oracle and Citrix support
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The Sutherland Group (Micron) Mar 1999 – Oct 1999
Roles: Supervisor Helpdesk, Lead Tech II
Tripled revenue with changes in operations
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Managed and trained 20 team members
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Created intranet site for common troubleshooting information
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Handled daily accounting for project
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Advanced Computer Solutions Jun 1993 – Feb 1999
Roles: Lead Tech II, Desktop Support, PC Tech, Sales
Managed and trained 2 employees
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PC & printer sales, repairs, builds and other services
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PC home or business delivery, setup, and customer training
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Small business network setups and maintenance
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Desktop support for 100 users
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Average/day: 5 repairs, 2 new builds, plus sales & training
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Education & Certifications
Bachelor of Science in Computer & Electronics Engineering Technology @ ITT Technical Institute In Progress
Project Management Professional – PMP In Progress
Microsoft Certified Professional, License# A876-2744
Apple Certified Support Professional 10.7, License# APPL121305
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