Sales Customer Service

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Seasoned leadership experience in the retail and service industries,

providing a consistent record of maximizing financial, customer, and

employee satisfaction. Implements business and sales initiatives that

boost revenues while increasing customers. Leverages open communications

and targeted meetings to build strategic relationships. Builds dynamic,

empowered work environments along with high-performing teams. Coordinates

management and employee recruiting, training, and counseling.

[pic] Core competencies

Profit/Loss Responsibility Budgeting/Expense Control

Merchandising/Advertising

Performance Evaluation Operations Management

Loss Prevention Control

Training/Development Process Improvement

Sales Development

Human Resources Inventory Control

Team Building

Strategic Problem Solving Attention to Detail

[pic] Experience

FERRACCIO FAMILY SUPERMARKETS September, 2011 - October, 2012

MANAGER:

Managing one of the chains busiest stores.

Redesigned store to make more customer friendly while increasing sales as

much as 20% per week

week.

Control payroll and budget to make store profitable

Lasting image photography 2009 - current

Owner: Self-employed Wedding and Portrait business with over 40 year's

photography experience.

Rite Aid Pharmacy 2006- 2008

Divisional Manager: Guiding sales in 1200 stores in five states. Had

four direct report Regional Managers. Fiscal Year to Date Sales of

$26,000,000. Increased sales from - (14.58)% to +.24% in one year. 80%

travel. Responsible for all functions including sales, customer service,

inventory and technical troubleshooting. Maintain visual merchandising

and in-store displays and ensured store appearance meets company

standards at all times. Reviewed sales performance, focused on areas of

opportunity for growth.

. Implemented sales training program that increased sales above

standards by 20%

. Coordinated a revamping of photo area. De-installation and pickup of

old equipment, transportation and installation of new equipment and

counters and training on new equipment.

. Started a division wide audit of time sensitive consumables, which had

been over looked in the past saving company thousands of dollars

Hobby Lobby 2006- 2006

Store Manager: Directed a store team of 49 employees in a big box retail

setting. Sales generated approximately $6,000,000. Provided leadership in

developing operational and logistical procedures, consolidating tasks and

minimizing costs while building effective business programs.

. Cleaned up huge inventory receiving problem that occurred prior to my

arrival. Inventory was received into the store but never unboxed and

put out for sale. Because of my actions I saved the company thousands

of dollars.

Eastman Kodak Company 1999-2005

District Specialist: Directed a team of 49 managers and 200+ employees in

a four-state area generating total annual revenues of $13.5 billion.

Supervised production, safety, inventory and quality control functions.

Created and controlled the district budget and scheduled payroll. 80%

travel. Created and implemented sales training program that increased

sales above standards by 20%. Provided critical support for marketing

strategies of new products. Coached and counseled subordinates for

performance improvement

. Reduced equipment operator errors by designing a user friendly

production training guide

. Launched new business sites: set up labs and equipment, hired and

trained staff and developed customer base

. Participated in a corporate wide restructuring that increased

efficiencies and lowered costs

. Designed a sales tracking sheet for appraising site managers' weekly

sales performance

Four Seasons Home and Garden Center 1985-1999

Manager: Organized and oversaw the operations of this family-owned

business. Experienced all aspects of running a business, including:

customer service, purchasing, maintaining accurate inventories, and human

resource management. Developed advertisement layouts and in-store

promotions, resulting in increased sales and a larger customer base.

Controlled accounting books and prepared tax forms.

. Boosted company revenues by $20,000 by establishing a new specialty

division

. Increased revenues in a targeted business area by $100,000

MAY DEPARTMENT STORES 1975-1985

Multi-Site Security Manager: Responsible for security of three major

department stores. Twenty direct reports. Arrest and prosecution of

shoplifters and dishonest employees. Received award from Vice President

for the apprehension of the most dishonest employees in 1983

[pic] education and professional development

Completed coursework spanning graphic communications, computer engineering,

and electronic repair and troubleshooting at various training and education

institutions. Completed the following Kodak e-campus courses: Creating a

Strong Leadership Team, Applying Leadership Basics, Harvard Manage Mentor-

Leading & Motivating, Interviewing, and Motivating Employees

Completed a food safety training program presented by the National

Restaurant Association

[pic] CONTACT INFORMATION

Open for relocation anywhere in the United States

Currently residing in Maple Heights, Ohio 44137

Phone: 216-***-**** ************@*****.***

http://www.linkedin.com/in/danielscoglietti

www.filmproces0130.moonfruit.com

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linkedin.com

I have one of the top 1% most viewed LinkedIn profiles for 2012

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NOTES

NOTES

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