Quality Assurance Testing

Quality Assurance Professional Resume

CHRISTOPHER McDONALD

Home Phone: 972-***-****

Email: ********************@***.***

LinkedIN: www.linkedin.com/pub/christopher-mcdonald/4/1b/746/

SUMMARY

Dynamic, team-oriented and creative Quality Assurance Professional seeking a position as a Software

Test Engineer to contribute to the growth, productivity and success of a progressive technological

organization. Demonstrated ability to find unique solutions to problematic issues and maintain high

standards of client service. Proven abilities include:

Strong interpersonal and communication skills

Accurate and detailed issue/bug report & test/use case writing

Experience handling multiple projects individually and working within various departmental teams

Experience coordinating multiple-application projects among management teams

Precise statistical research and metrics compilation skills

TECHNICAL SKILL SUMMARY

Application Program Languages Developed:

Java, JavaScript, XML/FIXML, VB.NET, HTML, SharePoint

Application Program Languages Tested:

C#, ASP, ASP.NET, .NET, C, C++, Java, JavaScript, HTML/XHTML/XML/FIXML, Visual Basic

(VB), SharePoint

Software/Databases:

Microsoft Office Suite 2000/2005/2007/2010, Macintosh Word, MySQL, SQL Plus, SQL Pro, IBM

DB2 8.x & 9.x, WinSQL Lite, SQL Navigator and Developer, TOAD (SQL & DB2), Oracle 8i, 9i

and 11i, MS SQL Server 2008/2012, MS Visual Basic 2012, SQL Enterprise Manager/Query

Analyzer, MSSQL Series 7, MSSQL Tasker, Pervasive, Crystal Reports, Siebel Series 7 (web-

based Siebel), System Management Services (SMS), Active Directory/Group Policy, Tortoise

Subversion (SVN), NAnt, Eclipse, Maven, NetBeans, Spring, Google Web Toolkit, GIT

Operating Systems:

Windows XP/Vista/7/8, Windows Server 2003, Macintosh Operating Systems 8/9/X

Testing Tools:

JIRA 2.x-3.x, Informatica ETL, jBehave, jUnit, SoapUI, Teradata Version 12, TOAD for Data

Analysts, Rational ClearQuest, Rational SiteMonitor, Rational ClearCase, Mercury Quality Center,

Mercury Quality Center, Mercury Quick Test Pro, Mercury Test Director, PuTTY, WinSCP, Defect

Tracker, Call Ticket Tracker, Remedy, Segue, Software Planner, WinRunner, Test Director, Test

Central, Lotus Notes (TRs), MS SourceSafe (Version 6.0), QA Run, QA Load, Rational Robot, MS

Sharepoint, MS Product Studio, Application Compatibility Toolkit (Versions 3.0, 4.0 & 4.1),

Application Verifier (Version 3.0), Filemon, Regmon, TestTrack, Rally

Software Testing Methodologies Experience:

Agile, Business Process (BP) Testing, Waterfall, Capability Maturity Model (CMM), Capability Maturity

Model Integration (CMMI), Six Sigma, ISO 9000, Requirements Trace Matrix, Rational Unified Process

(RUP), Manual Testing, Web 1.0/2.0 Testing, Ad Hoc Testing, Use Cases, User Acceptance Testing,

Automated Testing, Black Box Testing, Compatibility Testing, Dynamic Testing, End-to-End testing,

Functional Testing, Integration Testing, Load Testing, Positive/Negative Testing, Performance Testing,

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Phone: 972-***-**** • Email: ********************@***.***

Regression Testing, Smoke Testing, Stress Testing, System Testing, Usability Testing, Unit Testing,

Walkthrough Testing, Workflow Testing and Risk-Based Testing

PROFESSIONAL EXPERIENCE

SolutionStar

Senior QA Analyst

November 2014 – Present

Lewisville, TX

Primary responsibility is to support SolutionStar’s Cascade application, a Task-Based system,

which services Real Estate Owned (REO) properties for re-sale

Led a team of 5 offshore team members

Responsible for setup, configuration and validation of 2000+ Tasks within 24 functional REO

Workflows in Cascade application

Drove hitting milestones for data, functional, reporting and dashboard elements of Cascade

Performed resource planning and updated project schedule accordingly

Performed UI Configuration and Business Rule changes in the QA and Development

environments as needed

Responsible for the creation of User Stories related to functional business requirements

Utilized Rally as Defect and User Story repository

Triaged and performed Defect Management for all REO Defects

Responsible for identifying root code/database cause of REO defects and driving them to

resolution

Responsible for resolving all REO defects due to configuration or documentation issues

Responsible for gathering and communicating defects that are ready for Re-Test/Validation to

offshore team members

Responsible for all System Admin functions of Cascade

Setup and maintained application Users and Roles in QA environment

Setup data in Cascade for QA/UAT testing and Development investigations

Provided QA support for UAT Cascade efforts

Created and assigned functional Test Cases to QA and UAT team members; provide support for

testing as needed

Maintain Properties for data migration

Responsible for the validation of Auction data feeds and successful integration within Cascade

Responsible for the validation of Property data feeds and successful integration within Cascade

Provide REO workflow support for BAs and business stakeholders

Perform verification of Equator/Channel/ChannelSoft Data Migration to Cascade

Provide clarifications Offshore team members regarding the REO Workflows

Perform functional testing for all REO Workflows

Provide Status on blocking issues for REO Workflows and resolve those blockers where possible

Perform integration testing between Cascade and 3 rd Party applications (RedBell, NationStar)

Verified Properties were successfully OnBoarded

Responsible for sanity testing of new deployments into QA environment

Quality Assurance Professional CHRISTOPHER McDONALD

Assisted with departmental and new employee training

Performed both manual front/back end testing

Translated technical requirements to non-technical users

Utilized SQL (Microsoft SQL Server 2013) to create and execute data validation queries

Responsible for validation of Stored Procedures in QA environment

Performed application testing within a Citrix environment

Configured Virtual Machines for backend testing

Provided Daily reports regarding REO functional testing Defect Status

+ Environment: C#, C++, Windows 7, Internet Explorer 9.0, Microsoft SQL Server 2013,

Firefox/Mozilla, Google Chrome

Options Clearing Center

Senior QA Analyst

October 2013 – October 2014

Keller, TX

Primary responsibility is to support external or internal testing requests as it relates to test

execution, including application level setup within Options Clearing Center’s (OCC’s) ENCORE

system, creation of testing inputs, initiating and monitoring the applicable jobs, and confirming the

resulting outbound data files and reports are produced

Executed multiple Trade/Post Trade and Position Processing for areas of ENCORE

Worked with external/internal parties to scope testing efforts prior to test execution, identifying

applicable inputs, outputs, needed system processing and connection points

Executed and monitored test plans including performing any environment and/or data setup

Lead testing parties while providing troubleshooting as needed and confirming test completion

Coordinated with applicable business areas as needed when testing

Wrote clear and precise defect reports as required for identified software defects and/or functional

defects identified during testing

Coordinated with design/technical staff as needed to facilitate defect resolution

Performed maintenance activities including upgrading, analyzing impacts to active test

environments and coordinating the implementation of those changes

Communicated delays or defects in the software immediately to appropriate testing parties, team

members and management

Assisted with departmental and new employee training

Performed both manual front/back end testing

Translated technical requirements to non-technical users

Met aggressive deployment deadlines efficiently and effectively

Utilized SQL (DB2 and SQL Server: queries, data manipulation, reading data models) in

performance of testing duties

Performed Mainframe (TSO navigation, basic file editing, job monitoring) testing as needed

Utilized Unix/Linus (VI editor skills) in the validation of Options and Futures

transactions/processing

Scheduled and executed packages/jobs in UC4

Validated FIXML and XML transactions

Performed testing of MQ, SFTP and Connect:Direct protocols

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Phone: 972-***-**** • Email: ********************@***.***

+ Environment: Windows 7, Internet Explorer 10.0, Microsoft SQL Server 2012, Firefox/Mozilla,

Google Chrome

T-Systems

Senior QA Analyst

May 2013 – September 2013

Dallas, TX

QA lead assigned to T-Systems’ EV new development team

Performed unit, system, functional, content and integration testing for the EV application and

reporting systems

Primary QA person assigned to new development Agile team

Planned and conducted testing within 3 week sprints

Responsible for MU certification of T-System’s content and reporting systems

Responsible setup and configuration of VM servers for EV application testing

Responsible for performing updates and NGEN of dedicated VM servers

Responsible for deployment of EV applications onto onsite and offshore test environments

Ensured website quality, validity and functionality across multiple browsers (Internet Explorer,

Mozilla Firefox, Safari, Google Chrome)

Verified HL7 transactions were successfully merged into and exported out of EV

Responsible for maintaining confidentiality of patient and health care data for use in application

testing

Created and Executed functional and regression test scripts using the TestTrack system

Developed and was responsible for maintaining Analysis and Dashboard reports (in Excel &

SharePoint) that communicated current testing status, trends and metrics for the various EV

projects to technical and business managers

Ensured that ICD-9 & ICD-10 content in EV applications in accordance with federal standards

Ensured that CPOE systems displayed accurate data in accordance with federal standards

Ensured that patient documentation was complete and accurately displayed in EV digital systems

Documented/Reported EV application bugs/defects in the Items module of TestTrack

Responsible for defect management of QA and UAT bugs/defects

Responsible for identifying the root cause of EV bugs/defects and driving them to resolution

Interacted with various Business, Development and QA Team Leads/Managers in the resolution

of EV bugs/defects

Utilized Microsoft SQL Server to execute SQL queries for EV systems

Developed and executed SQL queries for data validation in development & testing environments

Developed and maintained PowerShell batch systems for EV processes and tasks

Configured and maintained MS Services for EV applications

Developed console tools in MS Visual Basic 2012 for EV patient visit merges and monitoring

+ Environment: Windows 7, Internet Explorer 9.0, Microsoft SQL Server 2008/2012, Google Chrome

19.x, iPhone/iPad devices (Safari browser)

Aviall

Senior QA Analyst

Quality Assurance Professional CHRISTOPHER McDONALD

May 2011 – April 2013

Dallas, TX

QA lead assigned to application Aviall’s eCommerce development team

QA Lead for the integration of Aviall’s eCommerce systems with SAP

Primary QA person assigned to eCommerce Agile team

Planned and conducted testing within 2 week sprints

Performed integration testing with SAP in the RTM, FTM, PTP, OTC, HTR and VISTEXT modules

Responsible for testing new releases, updates and enhancements for Aviall’s eCommerce

applications (Dotcom, eStock, BroadVision, Product Improvement Management)

Performed function testing of Avail’s mobile eCommerce sites on iPhone/iPad & Android iOS

QA Lead for the Payment Card Industry (PCI) implementation for Aviall’s billing systems

Main application testing support duty was the verification that all business mandated functionality

performed as required in QA and UAT environments

Key testing support duties included creating valid Customer and Supplier accounts that mirror

production accounts, new feature testing/validation, business flow validation, database changes

testing/validation & product/requirements support

Performed unit, system, functional, integration and regression testing for eCommerce applications

Ensured website quality, validity and functionality on multiple platforms (Windows XP/Vista/7,

iPhone/iPad devices & Macintosh Operating Systems 9/X)

Ensured website quality, validity and functionality across multiple browsers (Internet Explorer,

Mozilla Firefox, Safari, Google Chrome) using and not using Flash

Key member of the successful implementation of the Payment Card Industry (PCI) project for

Aviall’s eCommerce systems to successfully process millions of credit card transactions monthly

Verified Webmethods XML transactions contained the required information for PCI transaction

processing and that the transactions processed successfully between systems

Facilitated the Automation of the Dotcom application’s regression test scripts using QuickTest

Professional (QTP)

Responsible for data and account set-up utilizing the eCommerce systems and Lawson

application

Utilized HP Sprinter for the execution of front-end application tests

Developed QA & UAT test plans for eCommerce applications

Facilitated the UAT effort for the eCommerce application for business stakeholders

Developed Test Cases/Sets in HP’s Application Level Management (ALM) test management

system

Documented/Reported eCommerce application bugs/defects in the Quality Center module of ALM

Responsible for defect management of Development, QA and UAT bugs/defects

Responsible for identifying the root cause of eCommerce bugs/defects and driving them to

resolution

Interacted with various Business, Development and QA Team Leads/Managers in the resolution

of eCommerce bugs/defects

Utilized Quest’s TOAD system to execute SQL queries for eCommerce systems

Developed and executed SQL queries for data validation in development & testing environments

+ Environment: Windows 7, Windows XP SP3, Internet Explorer 5.0-9.0, Mozilla Firefox 3.x.x.x-12.x,

TOAD for Oracle, Google Chrome 19.x, iPhone/iPad devices (Safari browser)

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Phone: 972-***-**** • Email: ********************@***.***

GameStop

Senior QA Analyst

February 2010 – April 2011

Grapevine, TX

Key member of a six-person application testing team supporting the upgrade from to GameStop’s

inventory, accounting, and receiving DOS based system (BRIAN) to a Windows GUI (GISMO)

developed in C3 with a 3.5 .NET framework

Developed Automated Scheduled Tasks and Processes to mirror Production batch processes

Developed applications written in VB.NET to support testing efforts and code deployment to QA

environment

Responsible for deployment of code into QA & UAT Environments

Main application testing support duty was the verification that retail data processed by GISMO

functioned in the same manner as retail data processed in BRIAN

Key testing support duties included creating valid test retail transactions that mirror production

retail transactions, new feature testing/validation, database changes testing/validation &

product/requirements support

Performed unit, system, functional, integration and regression testing for GISMO

Verified that the retail data processed by the GISMO application was transformed by various

Middleware application components and successfully transmitted into GameStop’s Business

Intelligence (i.e. Data Warehouse) system

Responsible for application testing in the Windows XP and Windows7 Operating Systems (OS);

built & maintained Virtual PCs for each OS so parallel testing could be performed

Created UAT test plans for the GISMO application for business stakeholders

Facilitated the UAT effort for the GISMO application for business stakeholders

Provided configuration and systems management support for the UAT effort

Developed Test Cases/Sets in Mercury Test Director

Documented/Reported GISMO application bugs/defects in TestDirector

Responsible for identifying the root cause of GISMO bugs/defects and driving them to resolution

Utilized Pervasive, Microsoft SQL Server 2005 & 2008 to modify data for Gamestop systems

+ Environment: Windows 7, Windows XP SP3, Internet Explorer 6.0/7.x/8.x, Mozilla Firefox

2.x.x.x/3.x.x.x, SQL Pervasive v10.x, SQL Server 2005/2008, Microsoft .NET 3.5 & 4.0 Framework

JC Penney

Senior Quality Engineer Consultant

August 2008 – February 2010

Plano, TX

Item Setup (ITSA) Senior Quality Engineer (at JC Penney)

August 2009 – February 2010

Key member of an integration and system testing team participating in the design and release of

the ITSA system which served as a common data repository for over 250 JC Penney internal and

external applications/systems serving over 1100 stores

Provided quality assurance and testing support in an Agile role for the ITSA team

Quality Assurance Professional CHRISTOPHER McDONALD

Maintained Task Board for the QA Team as part of the Agile process

Participated in Planning and Story Point assignment sessions as part of the Agile process

Utilized Tortoise Subversion (SVN), Archiva and NAnt applications to perform code deployments

into the Test Environment

Utilized Informatica to perform data conversion deployments into the Test Environment

Utilized NetBeans and Eclipse to perform code & java document review of business scenarios

Utilized jBehave to create, map and execute Test Stories (i.e. Test Scenarios)

Utilized jUnit to execute functional unit tests of code to be deployed

Utilized CVS to maintain Script, COM and 3GL interface for triggers/integration into 3rd party tools

Responsible for scheduling and performing all code deployments from CVS into the Test

Environment

Worked with Development to troubleshoot and resolve issues with the code deployments into the

Test Environment

Responsible for maintaining Sync process between ITSA and JC Penney internal and external

applications/systems in the Test Environment

Main integration testing support duty was the verification of data sent to the ITSA system via

internal/external JCP Applications/Systems

Key testing support duties included data management via the ITSA UI

Performed unit, system, functional, integration, automated and regression testing for ITSA

Utilized SoapUI tool to perform enterprise-class Service-Oriented Architecture (SOA) testing for

ITSA

Designed system and integration Business Process (BPT) test cases in Mercury Quality Center

(QC)

Designed automated functional test cases in Mercury Quick Test Pro (QTP)

Executed manual and automated test cases and recorded results in QC

Created/Maintained MS SharePoint and MS Excel dashboards that communicated Testing

Support/Completion Status, bug/defect report tracking, testing metrics and overall Project Status

Documented/Reported ITSA bugs/defects in JIRA and QC while being responsible for fix

validation

Maintained integration between JIRA and QC so Bugs created in JIRA will be automated created

as Defects in QC

Responsible for identifying the root cause of ITSA bugs/defects and driving them to resolution

Participated fully with the Business, Development and QA Team Leads/Managers in the

resolution of ITSA bugs/defects as part of the Agile process

Responsible for completing testing responsibilities as part of 2-week development Sprints

Utilized Mercury Quick Test Pro for the running of Automated Test Sets

Utilized Teradata and TOAD data management tools to query DB2 databases for ITSA

Developed and executed DB2 queries for data validation in development & testing environments

+ Environment: Windows XP SP3, Internet Explorer 6.x/7.x/8.x, DB2 Version 9, JDK 5.0, Google Web

Toolkit 1.x

Media Placement Management (MPM) Senior Quality Engineer (at JC Penney)

August 2008 – July 2009

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Phone: 972-***-**** • Email: ********************@***.***

Key member of an integration and system testing team supporting the release of an upgrade to

the Media Placement Management (MPM) system which included data from over 1000 JC

Penney stores

Provided quality assurance and testing support for the Preprint-II team

Utilized Tortoise Subversion (SVN) and NAnt applications to perform code and data deployments

into the Test Environment

Responsible for scheduling and performing all code and data deployments into the Test

Environment

Worked with Development to troubleshoot and resolve issues with the code and data

deployments into the Test Environment

Configured and maintained Development and Test Environments

Responsible for Programmability (i.e. data/table updates and Stored Procedure

additions/changes) updates to the Test Environments in relation to defect fixes & validation for the

QA Team

Maintained SVN build and configuration XML files

Automated SVN Update and Commit for Test Environments

Main integration testing support duty was the verification of store data transmitted into the

Preprint-II system via the MPM Application.

Key testing support duties included creating valid test store transactions that mirror production

store transactions, new feature testing/validation, database changes testing/validation &

product/requirements support

Performed unit, system, functional, integration and regression testing for Preprint-II

Created system and integration test cases in Mercury Quality Center 9.2 for System/Integration

Testing of Preprint-II

Executed test cases and recorded results in Mercury Quality Center 9.2

Created business test cases in Mercury Quality Center 9.2 for User Acceptance Testing (UAT) of

Preprint-II

Created and Maintained data in UAT Environment for the business stakeholders in the

performance of UAT in Preprint-II

Facilitated UAT of the MPM application for business stakeholders

Created/Maintained MS SharePoint and MS Excel dashboards that communicated Testing

Support/Completion Status, bug/defect report tracking, testing metrics and overall Project Status

Documented/Reported Preprint-II bugs/defects and was responsible for fix validation

Responsible for identifying the root cause of Preprint-II bugs/defects and driving them to

resolution

Interacted with various Business, Development and QA Team Leads/Managers in the resolution

of Preprint-II bugs/defects

Responsible for meeting the testing demands of rigorous and aggressive implementation and

deployment schedule for Preprint-II upgrade

Utilized Mercury Quick Test Pro for the running of Automated Test Sets

Utilized Microsoft SQL Server 2000 & 2005 to query databases for Preprint-II

Developed and executed SQL queries for data validation in development & testing environments

+ Environment: Windows XP SP3, Internet Explorer 6.0, Mozilla Firefox 2.x.x.x/3.x.x.x, SQL Server

2000/2005, Microsoft .NET Framework Versions 2.0-3.5

Quality Assurance Professional CHRISTOPHER McDONALD

GameStop

Senior QA Analyst

May 2008 – July 2008

Grapevine, TX

Key member of an integration testing team supporting the release of an upgrade to the latest

GameStop Point-Of-Sale (POS) system which included data from over 4000 GameStop stores

Provided quality assurance and testing support for the Sales Audit team

Main integration testing support duty was the verification of store data processed by the POS and

transformed by various Middleware application components that were transmitted into the Sales

Audit system.

Key testing support duties included creating valid test store transactions that mirror production

store transactions, new feature testing/validation, middleware changes testing/validation &

product/requirements support

Performed unit, system, functional, integration and regression testing for Sales Audit

Verified that store data processed by the Sales Audit application was transformed by various

Middleware application components and successfully transmitted into GameStop’s Business

Intelligence (i.e. Data Warehouse) system

Verified that store data processed by the Sales Audit application was transformed by various

Middleware application components and successfully transmitted into GameStop’s inventory,

accounting, and receiving system (“BRIAN”).

Created test plan for User Acceptance Testing (UAT) of the Sales Audit application for business

stakeholders

Facilitated UAT of the Sales Audit application for business stakeholders

Provided functional, integration and regression testing support from a Sales Audit perspective for

GameStop’s Internet/Website Team

Created/Maintained MS SharePoint and MS Excel dashboards that communicated Testing

Support/Completion Status, bug/defect report tracking, testing metrics and overall Project Status

Documented/Reported application Sales Audit bugs/defects and was responsible for fix validation

Managed the Sales Audit bug/defect reporting process

Responsible for identifying the root cause of Sales Audit bugs/defects and driving them to

resolution

Responsible for meeting the testing demands of rigorous and aggressive implementation and

deployment schedule for POS upgrade

Responsible for the creation & maintenance of Test Plans, Test/Use Cases

Developed Test Sets for Mercury Test Director

Utilized Mercury Test Director for the entry and running of Test Sets

Utilized Mercury Quick Test Pro for the running of Automated Test Sets

Utilized Microsoft SQL Server 2000 & 2005 to query Data Warehouse databases

Developed and executed SQL queries for data validation in development & testing environments

+ Environment: Windows XP SP2, Internet Explorer 6.0/7.x, Mozilla Firefox 2.0.0.x, SQL Pervasive 8,

SQL Server 2000/2005

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Phone: 972-***-**** • Email: ********************@***.***

Match.com

Senior QA Test Engineer

June 2007 – April 2008

Dallas, TX

Provided quality assurance and testing support for various development, product and application

groups

Testing support duties included establishing valid test accounts that mirror production accounts,

data validation, new feature testing/validation, product/requirements support and production

validation

Performed unit, system, functional, integration and regression testing for websites on the

Match.com domain

Performed unit, system, functional, integration and regression testing for new features (i.e.

Windows Live IM, Windows Live Credentials validation, Mobile Messaging, Mobile Site Usage,

Personality Test/Matching, etc.) for websites on the Match.com domain

Ensured website quality, validity and functionality on multiple platforms (Windows XP/Vista &

Macintosh Operating Systems 9/X)

Ensured website quality, validity and functionality within multiple browsers (Internet Explorer

6.0/7.x, Mozilla Firefox 2.0.0.x, Internet Explorer 5 for Mac, Opera 9.x, Flock 1.0.x, Netscape 7.x)

Created/Maintained Sharepoint and MS Excel dashboards that communicated Testing

Support/Completion Status, bug/defect report tracking, testing metrics and overall Project Status

Responsible for identifying the root cause of bugs/defects and driving them to resolution

Interacted with various Business, Product, Development and QA Team Leads/Managers in the

resolution of bugs/defects

Responsible for the creation & maintenance of Test Plans, Test/Use Cases and Bug Reports

Utilized Microsoft SQL Server 2000 & 2005 to query databases via SQL statements

Performed functional testing for websites based in the United States and Internationally

Performed functional testing for websites and text messaging validation on mobile devices

Worked on multiple feature and project teams under various Testing and Project Managers

Created & Maintained Regression Test Beds for quick validation purposes

+ Environment: Web 2.0, Windows XP SP2, Internet Explorer 6.0/7.x, Mozilla Firefox 2.0.0.x, Mac OS

9/X, I.E. 5 for Mac, SQL Server 2000/2005

AT&T MOBILITY

Dallas, TX

Quality Assurance Professional CHRISTOPHER McDONALD

Project Manager supporting AT&T Common Services Interface (CSI) testing

efforts (at AT&T Mobility)

October 2006 – May 2007

Provided testing support for 10+ AT&T product and application groups for CSI

Testing support duties included fulfilling data requests, network connectivity support,

product/requirements support, test case fulfillment support, OnBoarding Management and

Customer Relations.

Performed Issue Management for Internal and External Integration Systems Test (IST) teams

responsible for functional, business requirement validation, UAT and regression testing of all

billing systems processes/applications.

Created/Maintained web-based and MS Excel based Dashboards that communicated Testing

Support/Completion Status, Issue and SOX Compliant Metrics, and overall Project Status

Managed the Cingular/AT&T Defect Process (at AT&T Mobility)

October 2006 – May 2007

Managed the Defects and Defect Process for a 50 plus person System Test (ST), Integration

Systems Test (IST) team responsible for functional, business requirement validation, UAT and

regression testing of all billing systems processes/applications

Managed a 6 Person PQM Team responsible for supporting the testing of Web Hosting,

Reporting, Data Validation and Error Management Process for the various AT&T Projects

Responsible for enforcement of the SQA Process using the Rational Unified Process (RUP)

methodology (a SOX Compliant process)

Defined, documented and provided environment configuration support for the AT&T Testing

Environments

Created “PQM Homepage” SharePoint website that interacted with ClearQuest to provide links to

PQM Artifacts under Change Control

Utilized Mercury Test Director, Mercury Quick Test, Rational ClearCase, Rational ClearQuest and

SQL Enterprise Manager Tools as part of Defect Management

Prepared and executed SQL Queries for Data Validation

Provided 24x7 Testing/Defect process support for both

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