Support Medical
Resume:
CHINWE A. OSUJI Gaithersburg, MD
20878
acn7nz@r.postjobfree.com
A results oriented professional with more than 20 years of experience offering a unique combination of healthcare skills,
project management and experience in Epic and Cerner modules.
CORE QUALIFICATIONS & STRENGTHS
Owned and Operated an International Business
Managed a contract for several African States
Managed five shelters for adolescents
Planning and Scheduling
EPIC
Nursing
SKILLS
• MICROSOFT OFFICE
• NURSING SKILLS (BSN)
• HEALTH INFORMATION TECHNOLOGY
• CERNER
• McKESSON
• EMR
• HIPPA
• HEALTHCARE INFORMATION
• CLINICAL EXPERIENCE (ONCOLOGY, PEDIATRICS, LONG TERM CARE)
• TESTER/ANALYST FOR EPIC SOFTWARE FOR UPGRADES
• CLINICAL RESEARCH
• EPIC PRELUDE/CADENCE/AMBULATORY/ADT, REVENUE CYCLE, HB, PB
• EXPERIENCE IN EPIC OPTIME, BEACON,WILLOW, ASAP, BRIDGES, STORK AND
RADIANT, AND CLINDOC
PROFESSIONAL EXPERIENCE & OPPORTUNITIES
Sutter Healthcare, Sacramento, CA Jan 2015 Present
EHR Revenue Cycle Integrity
• Supports the clinical charging departments at go live.
• Assist managers and end users
• Monitor and support charge capture
Resume – CHINWE A. OSUJI (acn7nz@r.postjobfree.com) Page 2
• Use baseline charging metrics as reference.
• Charge capture/charge entry
• Reconciliation, workqueues.
• Ensure issues are escalated and resolved
• Build and workflow optimization
Allegheny Healthcare System, Pittsburg PA Sept 2014 November 2014
Epic Implementation/Trainer
Provided end user training to Allegheny Healthcare System and clinic staff in Epic Cadence/Prelude
•
applications for patient scheduling and registration
Facilitated training classes of 12 24 trainees in computer labs at various sites for long term implementation
of Epic electronic medical record (EMR) system
Utilized prepared training materials, workbooks and other resources as a guide for curriculum
Maintained trainee attendance and enrollment records in learning management system (LMS)
Provided at the elbow support to end users at their sites post training
Forsyth Hospital, Winston Salem, NC July 2014 August 2014
Epic CPOE/ClinDoc/Dragon Go live Analyst
• ATE support for Clinicians in General Medical Dept
• Supported Epic Module; ClinDoc, CPOE & Dragon Medical
Resume – CHINWE A. OSUJI (acn7nz@r.postjobfree.com) Page 3
• Provided training to doctors in order entries.
• Assisted Physicians with discharge process and medication reconciliation
• Assisted Physicians with writing notes and clearing their inbasket
• Assisted Physicians with creating new SmartPhrases.
• Assisted Physicians with dictation using Dragon PowerMic
• Assisted nurse in viewing patient information from patient summary
• Assisted nurses with order acknowledgment and time marking reviewed notes and lab results
• Clinical documentation and general navigation in hyperspace.
• Worked nurses through on effective documentation on doc flow sheet
St. Francis Hospital, Tulsa OK June 2014 July 2014
Epic Radiant
Physician Support Consultant
• Supporting Radiologist in the Reading room, oncology radiation and interventional Radiologist
with their workflow.
• Assisted physicians on how to document using Smart Tools
• Educated and assisted the physicians on how to document encounters, manage their In basket,
orders, preference list and efficient use of their Smartsets during go live.
Cerner Surginet/Anesthesia Go live Consultant June 2014 June 2014
Jackson Health System, Miami FL
• Cerner Surginet/Anesthesia ATE Support for Nures, Surgeons, Anesthesiologist in Preop,OR, Postop,
Extended recovery, endoscopy, labor and delivery.
• Provide assistance for Anesthesiologist in the OR during Intra procedure charting and documentation
• Assisted physicians with setting up favorites, creating and maintaining Macros
• Extended recovery, endoscopy, labor and delivery.
• Provide assistance for Anesthesiologist in the OR during Intra procedure charting and documentation
• Assisted physicians with setting up favorites, creating and maintaining Macros
• Provide end user support for SurgiNet and Anesthesia solutions.
• Customized the Case Overview for the PACU and Main OR
• Troubleshooting and escalating issues to command centre
Resume – CHINWE A. OSUJI (acn7nz@r.postjobfree.com) Page 4
Valley Healthcare, Winchester, VA May 2014 June 2014
Epic Optime/ClinDoc
Physician Support Team Lead Consultant
• Drives issues to resolution and takes ownership in the end to end solutions
• Assisted physicians and nurses with order entry, order sets, preference lists, and how to
release held orders
• Educated and assisted the physicians on how to document encounters, manage their In basket,
orders, preference list and efficient use of their Smartset
Christiana Healthcare, Newark, DE May 2014 May 2014
Cerner Daragon/PowerChart Consultant
Worked with physicians supporting them on a Cerner CPOE go-live, Provided support and analyzation
of PowerPlans, FirstNet, CareTracker and PowerChart.
St. Vincent’s Hospital, Bridgeport, CT May 2014 May 2014
Cerner One Chart Consultant
Team leader/Physician Trainer
Round all units of the hospital to provide support to Physicians, Nursing and fellow consultants.
Act as a liaison between the consultants and the Project Managers. Intervene when necessary to aid the
group in resolving issues. Assure that the team members have the necessary education and training to
effectively participate on the team.
UNC Chapel Hills, NC
Epic Optime/ClinDoc Trainer/Consultant April 2014 May
2014
• Assist physicians with placing and modifying orders
• Assist physicians with progress note
• Assist physicians with chart and result review
• Assist physicians with Admission/Transfer and Discharge Summary
Baptist Hospital Jackson, MS Jan 2014 Feb 2014
McKesson Paragon Consultant (Physician Support)
• Provided one on one support to physicians, nurses, and other levels of hospital staff regarding the
use of the McKesson medical software. Introduced the user to the McKesson Paragon work
environment by demonstrating easy navigation, quick patient access, workflows, and offered the
latest updates and tips available.
• Assisted end users with daily assessment pre procedure, post procedure assessment.
Resume – CHINWE A. OSUJI (acn7nz@r.postjobfree.com) Page 5
• Assisted Physicians in entering orders in CPOE and managing order sets.
• Configured statistical reports, trending operating room reports.
• Assisted Physicians by configuring their work list and my list
• Troubleshoot connectivity issues between clinical care station and perioptimum.
• Assisted end users with purchasing inventory using paragon material management
• Assisted on how to manage their census page. Taught end users on how to transfer, admit and
discharge in clinical care station.
Adventist Healthcare Kerman, CA Nov 2013 Dec 2013
Cerner Go-Live – Consultant/Support Analyst
• Provided elbow support to Physicians and nurses.
• Supported the end-user in Cerner Pharmnet, PowerChart orders and Firstnet including
CPOE, barcode medication scanning, Dragon dictation for physicians, Enhanced
Tracking List, med rec and registration.
• Supported Cermer scheduling and registration
• Assisted the department of Radiology and the clients RadNet team.
• Assisted with conversion tasks during downtime and provided on-site go-live support and
troubleshooting* Review, analyze, and resolve user data-related issues in collaboration
with other team members.
• Investigated, tracked and resolved end users issues
• Also supported the following: Cerner CPOE, Physicians Order Entry, Care Points
Emergency Department, Physician Support, Nursing Support, Medic Support, Front
Desk, Adult ER
Sutter Healthcare – San Francisco, CA Oct 2013 – Nov 2013
Revenue Cycle Integrity (HB) Trainer/Consultant
• Troubleshoot issues that hamper revenue cycle continuity as a member of the RCIT
• Liaise with Patient Financial Services to provide superior service to all hospital service lines
• Provide consulting services to improve charge capture processes, procedures, and workflows within
all respective service areas both inpatient and outpatient.
• Provides training on process and systems to service lines.
• Provide charge/payment/audit support where needed (work Queues)
• Distribute and collect information related to unbilled charges and denied payments in order to drive
the resolution process through to payment.
Catholic Health Initiatives – Omaha, NE Oct 2013 Oct 2013
Ambulatory/Billing/Cadence/Prelude Support Consultant
• Provided support in Epic Ambulatory, Cadence and Prelude modules
• Trained and supported nurses and physicians
• Assisted in Epic Resolute professional billing by providing support in scheduling, registration and
billing
Resume – CHINWE A. OSUJI (acn7nz@r.postjobfree.com) Page 6
• Participated in meetings to report and analyze project progress and develop resolution
strategies for issues reported by end users. Created tips and tricks tools such as a checklist
of data elements required to meet meaningful use and billing needs.
• Assisted the scheduler to navigate through their work flow
Mission Health Systems, Spruce Pine, NC September 2013 – October 2013
Cerner Implementation Support
• Provide support and analyzation of SurgiNet, PowerNotes, FirstNet and PowerChart.
Direct clinical support with CRNA's, Surgeon's, Physicians and Nursing. Assisted with
workflow optimization and enhancement requests. Lead support for all units in the
facility.
Mission Health Systems, St. Joseph Hospital August 2013- September 2013
Asheville, NC
Cerner SurgiNet Anesthesia Support
• Provide support and analyzation of SurgiNet Anesthesia Record. Direct support with
CRNA's and Anesthesiologists to maintain their anesthesia patient care effectively while
documenting physiological parameters and medication administration. Assisted with
workflow optimization and enhancement requests.
Catholic Health Initiatives – Tacoma, WA July 2013 August 2013
Elbow Support Consultant
• Supported pharmacists on how to review, place, accept, edit and sign orders.
• Provided elbow to elbow support for end users in the implementation of the Epic Willow module
• Helped with workflows surrounding Cart Fills, Rx Robot and Pyxis to work in future state
with Epic.
Sutter Healthcare – Walnut Creek, CA April 2013 May 2013
Alta Bates Summit/Providence Hospital
Epic Resolute HB/Revenue Cycle Integrity Analyst
• Charge Matrix meeting with departments to gather info on how charges are generated in legacy
systems. CDM Matrix taking all legacy charges and consolidating to Epic CDM codes
• Defining billing categories
• Cost Center Assignment Table
• Some Charge Router set up
• Editing and creating EAPs
• Charge Review WQ and Account WQ Audit.
• Integrated Testing; Procedure Testing, Unit Testing Provided support for testing, scripts, charges,
credits.
• Communicate regularly with Prelude/ADT and HB teams to ensure front end confirmation records,
patient WQs, and DNBs align with claim edits
Resume – CHINWE A. OSUJI (acn7nz@r.postjobfree.com) Page 7
Reading Hospital Reading PA January 2013 Feb 2013
Epic Go Live Consultant/Physician Support
• Provide direct support to the staffs/providers during go live project in Pre OP, PACU, Intraop, Clindoc,
CPOE, Anesthesia, and Endoscopy.
• Identified overlaps and related processes
• Elbow to elbow support for Provider
• Provided guidance and coordination to clients in the planning, training and operating of automated
systems
• Help desk troubleshooting duties.
• Operating room support for circulating nurses and anesthesiologists.
• Drives issues to resolution and takes ownership in the end to end solutions.
• Experienced in consulting on EPIC software implementations involving integrations and customizations
• Aided providers in creating Smartphrases, Smarttext, SmartLinks, and Order Sets.
• Provided assistance to Physicians/nurses in ER, OB, Radiology and pharmacy departments.
McKesson Consultant December 2012 – January 2013
Promedica St.Lukes – Maumee, OH
• Provided one on one support to all levels of hospital staff, specifically to surgeons, anesthesiologist,
and surgical support personnel. Supported the surgical team during procedures in the operating
room.
Assisted in the operating room to support the surgical staff with any McKesson related questions,
•
how to start and clear IV’s, Case Add Ons, Financial Inquiries.
• Helped troubleshoot any specific problem areas, Offered reassurance by introducing updates,
shortcuts, customization options, to give the user confidence in the program thus cutting down on
user frustration
Parkview Medical Center Colorado November 2012 December 2012
Epic Go Live Support Analyst
• Assisted physicians on how to document using Smart Tools
• Documented any end-user questions, system issues, or other topics related to training
delivery
• Assisted physicians on reviewing, writing and adding notes, using note writer, reviewing
vital signs, Provided support during their Epic clinical go-live to physicians and nurses
• medication reconciliation, pre-op consult, and post-operation admittance
• Trained nurses on how to chart and obtain information
• Assisted physicians and nurses with order entry, order sets, preference lists, and how to
release held orders
• Providing elbow support for my chart ADT/Prelude and Cadence Implementation during
Go-live.
Resume – CHINWE A. OSUJI (acn7nz@r.postjobfree.com) Page 8
• Assisted the infusion nurse on how to release a section of orders from the treatment plan
navigator section
• Participated in Inpatient support (Clindoc/CPOE/OpTime).
• Provided elbow support to physicians/nurses /technologist on the floor on Orders, Radiant, Op
Time, ClinDoc etc.
• Participated in Phase 3 go-live in Inpatient in the areas of ASAP (Emergency Dept.),
ADT, Prelude, Cadence, and ClinDoc(Respiratory/Renal)
Consultant
McKesson CPOE Implementation August 2012 – September 2012
Promedica Hospital Toledo, OH
• Provided one on one support to physicians, nurses, and other levels of hospital staff
regarding the use of the McKesson medical software. Managed the command center.
• Introduced the user to the McKesson work environment by demonstrating easy
navigation, quick patient access, workflows, and offered the latest updates and tips
available.
• Helped specialty and care specific units (EmergencyDept, ICU,
PACU,OR/PreOP/PostOP,PICCU) master Mckesson modules specific to their areas
Consultant – McKesson HEO Go – Live July 2012-August 2012
Toledo, OH
• Lead, reinforce, and validate standard workflows and best practices within EMR.
• Assisted as Super user for McKesson Horizon Expert Orders/CPOE/Order
Management/Iforms/CareOrganizer.
• Provide side-by-side go-live support for all users within assigned department.
• Mentor the staff in assigned support areas in using applications by being approachable and
available.
• HEO Go Live consisted of elbow to elbow support for Psychiatry, Physician Rehab and
Physician Med Surge.
• Assist the project team with identifying and resolving standard workflow or application issues.
• Participate in daily issues, meetings, weekly reports and daily communications that consisted of
tip sheets within the assigned workflow for new and future changes for the implementation.
Ochsner Clinic Foundation New Orleans, LA June 2012 July 2012
Epic Go Live Support Analyst
• Worked in EpicCare Ambulatory division
• Assisted end-users with Ambulatory issues
• Escalated issues to the command center using issue tickets
• Provided 1-on-1 education and support for end users that were finding it difficult to adapt
to the system.
• Educated and assisted the physicians/nurses on how to document encounters, manage
their In-basket, orders, preference list and efficient use of their Smartsets during go-live.
• Monitored and supported end users in resolving issues with navigation, troubleshooting,
orders, patient care and therapy plan information.
Resume – CHINWE A. OSUJI (acn7nz@r.postjobfree.com) Page 9
• Assisted the scheduler to navigate through their work flow
• Assisted the front desk clerk to register new, old and anonymous patient.
• Assisted the clinician on how to instruct and register patient for my chart.
University of Michigan Health System Ann Arbor, MI May 2012 June 2012
Epic Go Live Consultant
• Trained/Supported hospital staff
• Supported go-live staff
• Provided problem resolution and end-user support
• Supported end users during go-live by providing on-site support, working on issues and
elevating appropriate issues in the areas of Scheduling, Registration & Billing (Cadence,
Prelude & Resolute- HB, PB & PBB) for massive implementation.
• Participated in meetings to report and analyze project progress and develop resolution
strategies for issues reported by end users. Created tips and tricks tools such as a checklist
of data elements required to meet meaningful use and billing needs.
Proactively troubleshoot workflow issues and reported any technical issue and other issues
to command center in Inpatient, Cadence, Prelude, and Ambulatory.
Catholic Health Partners Youngstown, Ohio April 2012 May 2012
Epic Application Analyst
• Provided elbow support and educated nurses on using MAR.
• Prioritized reviews and responded to user requests, and participated in user meetings.
• Assisted end users in creating their preference lists, and assisted in developing
standardized workflows, and created physician specific Smartsets
• Assisted clinicians to setup and utilize smart tools- smart set, smart phrase, and smart
text.
• Built and configured Visit Navigators at the back-end environment.
Bassett Hospital Cooperstown, NY March 2012 April 2012
Epic Go Live and Support Analyst
• Participated in Go-live (Ambulatory and Inpatient)
• Educated and assisted the physicians on how to document encounters, manage their In-
basket, orders, preference list and efficient use of their Smartset.
• Monitored and supported end users in resolving issues with navigation, troubleshooting,
orders, patient plan care information, keyboard key combinations, efficient Epic Care
system usage and other on-site issues.
• Assisted floor super users on issue resolution such as adding more activities to their
Navigator.
• Performed testing and go-live support
• Planned and executed unit, integration, and acceptance testing
• Created specifications for systems to meet business requirements
• Provided elbow-to-elbow support with physicians and nurses
• Instructed nurses on documentation of bar-code medications
Resume – CHINWE A. OSUJI (acn7nz@r.postjobfree.com) Page 10
Soarian Trainer/Consultant Jan 2012-Feb 2012
Thomasville, NC
• Provided elbow support to end-users during the implementation of Siemens Soarian
clinical Emr and Siemens MAK
•
Genesis Healthcare April 2007 Nov 2011
Nurse Graduate
• Responsible for coordination of total patient care, direct, coordinated and maintained
quality care through effective management of the activities during assigned shifts
• Assisted patients to cope with their medical needs, long term care needs such as health
maintenance, hygiene and nutrition
• Implemented facility policies, procedures and also the administrative aspect of the unit
Baltimore Washington Medical Center– Glen Burnie, MD July 2006 April 2007
Oncology Unit
Nurse Graduate–
• Performed assessment/ data collection in an ongoing and systematic manner,
focusing on physiologic, psychological and cognitive status
• Participates as a member of the care team to provide direct care requiring the
skills/ qualifications of the RN. Established priorities of patient care based on essential
patient needs and available unit resources of time, personnel, equipment and supplies.
Also performed documentation duties on unit and in patient record which are timely,
accurate, concise and legible
National Institute of Health– Bethesda, MD June 2005 July 2006
Pediatric Oncology Unit
Student Nurse Intern
• Performed a variety of functions in support of direct patient care services.
• Collaborated with the pediatric patient’s medical team
• Supported the Intramural Research Program by partnering with patients in support
of their participation in clinical research
• Under the supervision of the Clinical Research Nurse, set priorities and organized
patient assignments.
• Assisted with scheduling appointments, providing information to patients and
stocking and ordering medical supplies
• Supported biomedical research under the supervision of a professional nurse
•
Bell South Corporation– Atlanta, GA August 1998 March 2000
Project Coordinator
• Helped coordinate the introduction of Windows 95 into the computing environment.
Resume – CHINWE A. OSUJI (acn7nz@r.postjobfree.com) Page 11
• Tracked and reported on projects progress, conducted a complete inventory of PC
hardware and software, and documented the current state and then monitored upgrades
accordingly.
• Development and launch of the implementation of a Y2K remediation plan.
Middlesex Youth Advocate Program –Middlesex County, NJ February 1996 February 1998
Youth Advocate –
• Initiated, organized, planned and implemented a comprehensive advocacy services
for urban youths and their families.
• Developed objectives and strategies for achieving the goals and developed a
supportive relationship with each youth’s family
Association for Retarded Citizens – Somerville, NJ May 1995 January 1996
Assistant Manager
• Trained new employees
• Developed and maintained a database of residents’ records with automatic
notification of medical and other appointments and schedules
• Additionally, put in place processes for adhering to group programming
requirements from the office of Licensing and Inspection
Guide Psychological Services Inc. – Riverdale, MD June 1990 September 1994
Program Assistant
• Oversaw all programs and activities within the shelters, and community homes.
• Evaluated and made changes to ensure compliance with program protocol.
• Acted as primary liaison with all external organizations, evaluated the shelter’s
services and reported up to the Board of Directors
• Provided accurate monthly, quarterly and yearly statistical reports, interviewed
and hired prospective personnel and conducted ongoing personnel evaluations.
• Managed a staff of 6 and assumed leadership in crisis interventions and
resolutions
• Previously, as Case Manager counseled shelter residents, screened court referrals
to determine appropriateness for shelter care
EDUCATION
-Graduate Certificate in Health Information Technology, January 2013 (George Washington
University, Washington DC)
-Bachelor of Nursing May 2006 (University Misericordia, Dallas, PA)
-Web design/development Certificate- March 2000 (Georgia Tech. Atlanta, GA)
-LAN Certificate- December 1999 (Gwinnett Technical Institute, Lawrenceville, GA)
-Bachelor of Arts Degree in Philosophy, May 1987 (University of Nigeria, Nsukka)
COMMUNITY ACTIVITIES
Resume – CHINWE A. OSUJI (acn7nz@r.postjobfree.com) Page 12
Helped provide healthcare to underprivileged patients in Africa
Taught HIV/AIDS awareness and prevention classes
Provided blood pressure/diabetes screenings
Volunteer, Alzheimers Association, Alzheimers Walk
Volunteer, DC Central Soup Kitchen
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