Social Media Manager, Customer Service
Resume:
Jessica H. Michel
Cooper City, FL. 33328
SUMMARY
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My desire is to help all people be satisfied with products and services.
CORE QUALIFICATIONS
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Computer Literate abilities and adapts quickly to new technical platforms.
Detail oriented with excellent reading comprehension and proficiency in
creative writing. Enjoys working with children and multiple groups.
Experience working with teacher's planning schedules and active classroom
preparation.
EDUCATION & TRAINING
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McFatter Technical Center - Pursuing Multimedia Design technical
certificate in Adobe suite.
Department of Children and Families - 40 + hours Childcare Training
Program.
Nova Southeastern University - Pursued BA in Elementary Education K-6 with
ESOL endorsement.
Broward Community College - Course study in education - 2008
Cooper City High School - Graduate 2006
WORK EXPERIENCE
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Amplification, Inc. - Twitter job with Marnie Goldberg. September 2013 to
present. 954-***-****
Biltmore Who's Who - 4601 Sheridan St. Suite 500, Hollywood, FL. 33021
Telephone: 954-***-****
March 1 to March 16, 2012 Member Relations Director: selling executive and
professional registry membership packages over the phone with outbound
calls for interested customers (warm leads).
Bright Beginnings Preschool (Davie United Methodist Church) - 6500 SW 47
St. Davie FL 33314 Telephone:
954-***-**** November 21, 2011 to December 2, 2011Preschool Teacher
Assistant: Served as Teachers Aide in classroom with lessons, drawing and
writing, and supervising students in the playground. Assisted teacher in
heating up lunches for students and got students to go to sleep for nap
times.
The Learning Center for Children -16098 W. State Rd. 84, Weston, FL. 33326
Telephone: 954-***-****
August to September 2011
Preschool Teacher Assistant: Served as Teachers Aide in classroom with
lessons, drawing and writing, reading books, and supervising students in
the playground. Assisted teacher in daily preparation of classroom and
reviewed weekly lesson plans.
Nova Southeastern University Bookstore, University Park Plaza, 3562 S
University Drive, Davie, Florida 33328 Telephone: 800-***-****
August to November 2007
Customer Service Clerk: Provided customer service with book orders and
answered incoming phone calls. Responsible included general office work and
assisting students with selection of college textbooks.
NSU Alvin Sherman Library -Nova Southeastern University's Main Campus,
Research, and Information Technology Ctr. 3100 Ray Ferrero Jr. Blvd., Ft.
Lauderdale, FL 33314-1013, Telephone: 954-***-****
June to July 2007
Library Aide: Assisted customers/students with library materials, books,
CDs, Videos. Provided inventory and stocking support services to the
library.
ACHIEVEMENTS/AWARDS/COMMUNITY INVOLVEMENT
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Nova Southeastern University Awards
. NSU Honor Award (2006-2010)
. Dean's List (2006-2010)
High School Awards:
. CCHS Academic Excellence Award in English (2003)
. Certificate of Excellence Award in Reading (2003)
. S.I.T.E. Active Club Member Award (2003-2004)
. CCHS Recognition Awards for Marine Science and Aerobics (2005)
. Teacher nominated for Who's Who Among American High School Students
(2006)
Community Service: Volunteer at Flamingo Gardens Gift Shop and Cooper City
High School and recycled trash with Student in the Environment Program
(S.I.TE.)
REFERENCES
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Charlene Johnson
954-***-****, known me for 20 years
Jeffrey Carrick
954-***-**** known me for 2 years
Lou Wernecke
954-***-****, known me for 20 years
Walter Wernecke
954-***-****, known me for 20 years
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