Customer Service Manager

**** **** ****** ****, ****** Creek, CA *****

Jeff McDaniel

************@*****.*** • Cellular 925-***-****

Quality Control Technical Services

Summary

Customer service professional with 17+ years experience interacting with the public. Highly qualified in

service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced

environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and

interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance

with an ability to learn new procedures quickly.

Experience

PVIC, Emeryville, Ca 2013 to Present

Sewer Lateral Line Inspector

Demonstrated ability to apply sound knowledge to diverse applications. Competent in all phases of sewer

lateral inspection. Compiled reports and records.

h Recorded sewer lateral lines from property line to main line

h Dealt tactfully and effectively with difficult customers

h Demonstrated ability to apply sound knowledge to diverse applications

h Ability to assess organizational needs and implement administrative procedures

Cemex, Pleasanton, Ca 2002 to 2013

Quality Control Rep

Designed and adjusted Concrete Mixes. Understands Concrete Field Testing. Proficient in Concrete

Laboratory Testing. Computer literate. Over 10 years Experience with Concrete.

h NRMCA Concrete Technologist Level 3

h ACI Concrete Field Testing Technician Level 1

h ACI Concrete Strength Technician

Mula Plumbing, San Jose, Ca 1999 to 2002

Service Technician

Installed copper piping, toilets, Bathroom remodel, snaked drains, some customer service, ordering

supplies/inventory control.

h Communicated information clearly and accurately

h Researched new and followed up on existing disputes and problems

Let's Talk Cellular, San Jose, Ca 1998 to 1999

Ass. Manager

Opening and closing the store, Making the work week schedule, cash handling, All aspects of customer

service, and inventory control.

h Built a rapport with customers and proposed different products and services based on their account

history to help minimize their monthly bill

h Answered inbound sales calls and assisted customers with catalog purchases

Totally Wireles, Cupertino, Ca 1996 to 1998

Store Manager

Opening and closing store, store setup, scheduling the work week, cash handling, All aspects of customer

service, and inventory control, including ordering inventory.

h Successfully assisted customers in merchandise selection

h Trained both new and existing personnel in company customer service protocol

h Assisted customers with inquiries and provided all pertinent information

Education

University Central Oklahoma, Edmond, Ok 1992

A.A., Psychology

Skills

Customer Relations

h

Workflow Management

h

Customer Retention

h

Problem Solving

h

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