Manager Customer Service

Location:

Posted:

February 06, 2015

Steven F. Lomonaco

Objective To further my career as a manager with a company capable of utilizing all of my abilities as

well as challenging me to obtain new ones.

Experience

District Manager

7/10-11/14 ARAMARK, James Madison University, Harrisonburg, VA

• Managed multi-unit operation. My unit serviced 27 locations, with an online ordering system.

• Inventory control, daily production logs, ingredient ordering, staff scheduling, safety engagement, created,

organized and upheld production and sanitation standards.

• Managed a team 160 employees in all aspects of kitchen safety and production.

• Additional responsibilities; receiving, building maintenance, requisitions, and menu creation.

• Passed muli point Q/A assessments consistantly

• Sustainability controller for component with 6 locations

Production Manager

2/03-10/09 Costco Wholesale, Spartanburg, SC

• Day to day control of business functions (Opening/closing departments, upheld customer service standards)

• Interviewing, hiring, firing, promotions, as well as coaching of staff.

• Inventory control, Production logs daily, P&L statements monthly, ingredient ordering, as well as staff scheduling

Assistant Pastry Chef

2/02-10/03 Kiawah Island Resorts (Cassique Clubhouse), Kiawah Island, SC

• PM dessert chef for exclusive high-end private golf clubhouse

• Primarily responsible for plated desserts for restaurant

• Ice creams, petite pastries, breads, cakes, crème brulee, etc.

Bakery Mixer

8/00-2/02 Francesco‘s Italian Bakery, Hicksville, NY

• Daily mixing of all cakes, dough, batters, etc.

• Product rotation, utilization, and quality

• Control inventory levels to ensure freshest product available for customers

Baker

11/97-5/00 Rio Suite Hotel and Casino, Las Vegas, NV

• Internship for college, turned into full-time position

• Learned all departments of the bakery while working all shifts

• Mass-production

Education

4/97-12/98 Culinary Institute of America, Hyde Park, New York

• AOS Baking and Pastry Arts

• Learned the fundamentals of baking and food service management

Interests Served as president of Ice Sculpting Club in college. Weekly demonstrations and the regular competitions

became routine. Highest national award: 2 Place, Feezers Food Service Ice Carving Competition, Carlisle, PA 10/98

References Available on request.