Customer Service High School

Virginia L. Baysdell

***** *********, ****** *****, ** 48225

313-***-****

************@***.***

Administrative support professional offering versatile office management skills with extensive

Profile customer service background. Strong planner and problem solver who readily adapts to change,

works independently, and exceeds expectations.

Excellent Organizational Skills • Telephone Answering, Multi Line System

•

1. Strong Customer 1. Word Processing and Typing

Skills

Relations Skills 2. Adding

2. Computer Proficiency machine/calculator/copier/scanner/fax

3. Data Entry 3. Filing

1. Internet, Outlook

2012 to Present

E xperience Receptionist/Administrative Support

Family Heating & Cooling, Madison Heights, Michigan

Handle all word processing, reports, billing, and typing. Answer the

telephone and represent the company in a professional and

2005 to 2012

businesslike manner. Dispatch service calls to field operations. Enter

data and process invoices for estimates, appointments, and service

calls. Pull permits for various cities for new furnaces, air

conditioners, and generator installations. Process Federal, Consumer,

and DTE rebates. Register new equipment for customer warranties.

Apply for financing through Wells Fargo on the customer’s behalf.

2009 to 2011

Main point of contact for all walk in customers.

Cashier/Sales Assistant

Target Corporation, Clinton Township, Michigan

Provide exemplary customer service and sales including: Direct liaison

with customers for cash and credit transactions (consistent high

speed score). Trainer of new cashiers and seasonal employees.

Service desk associate. Administrator of newly opened Target debit

and credit cards.

Preschool Assistant/Lunchroom Aide

Beacon Elementary School, Harper Woods, Michigan

Ensured orderliness during student arrival/dismissal times.

Interacted, supervised, and supported students and the instructor

throughout assignments. Main point of contact for students during

this leisure time. Facilitated organization and diplomacy during

student recesses. Ensured that students practice proper behavioral

etiquette in the lunchroom and playground. Dictated first aid

protocols in the event a student was injured.

1995 to 2003

Office Manager

Homestyle Foods, Hamtramck, Michigan

Provided office management and administrative support to the President

and Vice President including: Supervisor of office associates; oversaw

all accounts payable and accounts receivable transactions; prepared

the daily bank deposit; maintained client accounts to ensure accuracy

and status; processed weekly commission checks for drivers.

1987 1989

E ducation College Preparatory Curriculum

Hamtramck High School, Hamtramck, Michigan

Diploma

Furnished on request.

References

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