Project Manager Management

Shirley Ting

Phone: 650-***-****; email: *******.*******@*****.***; Address: Los Alto, CA 94022

Summary of qualifications

• Twenty plus years of total IT experience at leading Fortune 500 companies with many performance-

based awards including most recent CIO awards for my programs’ accomplishments & success

• Twenty years of Technical Program/Project Management experience with full software lifecycle

responsibilities and proven track record of leading/managing teams in the analysis, development,

implementation and support of enterprise software applications including Data Mining/Data

Warehousing systems, Web Application systems, ETL, DB, Data Analytics/Reporting, etc.

• Over fifteen years of experience with proven track record as an effective Release Manager for critical

enterprise software releases, enhancements and upgrades.

• Over ten years of experience in managing eBusiness applications: front, middle, and back-end.

• Over five years of experience in statistical data analysis and data management.

Education

• MS in Data Analysis and Statistical Computing

Stanford University, California

• MBA in Management Information Systems (MIS)

Tam-Kang University, Taipei, Taiwan, Republic of China

• BS in Mathematics

Fu-Jen University, Taipei, Taiwan, Republic of China

Technical Summary

Databases: Oracle, LDAP, MS SQL, MS Access, HP3000/IMAGE, RBase

Languages: SQL, PL/SQL, JAVA, Oracle/Form, Oraperl, HTML, Java Script, XML, CGI,

Pascal, COBOL, FORTRAN, SPL, J2EE.

Tools: MS Project, QlikView, Business Objects, Designer, TOAD, ERWin, Informatica,

CaliberRM, ClearCase, IEF, ALM(Application Lifecycle Management),

Dreamweaver, Fireworks, Photoshop, SAS, SPSS, SURPTOOL.

Hardware/OS: HP9000 HPUX, PC Windows, MS-DOS, HP3000 MPE, IBM/3081

Experience

Hewlett Packard, CA Oct 2006-Oct 2014

Sr. Program/Project Manager, Enterprise Group IT Sales Comp

Program/Project Manager and Architect Lead for Sales Compensation group

• Program manager for Sales Comp key innovation initiatives which covers multiple layers (Web,

App, DB, ETL, Reporting) and the integration with 3rd party SaaS (Anaplan, etc) implementation,

across multiple functional teams for HP Quota planning and management program, Sales Comp Data

Quality Improvements, and Master Data Migration etc.

• Program manager for Tech Refresh and Site2Site which covers multiple layers (Web, App, DB) of

server migration with S2S failover infrastructure for all the App components in Sales Comp

• Project manager for multiple WW projects to support Sales Comp Operations which covers the

whole suite of components: Web Applications, ETL Systems, Data Analytics/BO Reporting, Data

Mining/Warehousing, and DB, etc

• Release manager for on-going Operation Support with Maintenance/Emergency Releases

• Lead/manage the Release management process including related Support process, configuration

management, associated environments and quality processes

• Lead/manage overall solution strategy, application landscape and architecture

Kaiser Permanente, CA Nov 2005-Oct 2006

Enterprise Integration Manager, KPIT, Enterprise Integration Services (EIS)

Project Manage for client engagements and delivering components that identify, design, and implement

technologies and creative enterprise-wide integration solutions for business :

• Lead/manage the Integration component implementation for California as the 1 st phase of

National Pricing Solution (NPS) roll-out, and on-going support.

• Project manager for building the integration component of a Pharmacy distribution project which

is a pharmacy warehouse management system interfacing with the inventory pick system.

Cisco Systems, CA May 2005-Oct 2005

IT Consultant, eLearning IT Group

Senior Analyst for Cisco Certification Tracking and Management system replacement evaluation:

• Lead the analysis of Cert Manager System, integration process with detailed analysis documents.

• Lead the analysis of Cert Manager System options including Peer and ASPs analysis with

documented evaluation matrix, functionality matrix etc.

• Develop requirements document & reporting requirements by working with business &

stakeholders.

Cignex Technologies, CA Sep 2004-May 2005

IT Principal Consultant, Professional Services Group - Nextance, Inc

Project Manager for managing the implementation of contract management system world-wide by using

Project Life Cycle(PLC) principles:

• Led the business requirements analysis with detailed requirements document.

• Led the functional design with detailed functional specification document, and UI designs.

• Developed training document and conducted the User trainings

Hewlett Packard, CA Oct 2003-Jan 2004

IT Consultant, eBusiness HP Passport

Project Manager for Multiple projects by using Project Life Cycle (PLC) principles:

• HPP High Availability project: Define and implement Failover/DRP solutions to enable 99.9%

availability for HPP services.

• External Hosting project: Define an interface strategy/solution(s) to enable the integration of

applications that are hosted externally.

Roche Bioscience, CA Sep 2002-Apr 2003

IT Consultant, Global Research Informatics

Project Manager of Project Data Tool(PDS) which is a global solution for integrated information with

Global Data Warehousing system RODIN (Roche Data & Information Network), local Workflow Systems

Abase (Activity Base) etc, which meets the requirements of research project teams to share assay relevant

results in a consist, unified and standard manner.

• Led the requirements gathering sessions with stakeholders (World-Wide).

• Developed the detailed requirements document.

• Performed the Gap analysis and technology evaluation.

Agilent Technologies, Inc, CA Jan 2001-Jan 2002

Senior IT Engineer, Agilent.com

• Program Manager of Information System Architecture for Agilent.com

• Managed the Data Architecture, Data Modeling and Content Management for Agilent.com CIA

(Common Internet Architecture).

• Project manager of Data Migration Tools for systematically migrating Business legacy web sites into

CIA by developing ETL (Extract, Transform, Load) process & systems.

• Vendor management: vendor selection, SOW, budgeting, tracking, and contract management.

Agilent Technologies, Inc, CA Nov 1999-Dec 2000

IT Manager, Corporate IT Solutions/Reference Data Solutions (RDS)

• Technical Manager of Global Product & Pricing Team in Reference Data Solution

• Managed the transition of Global Product & Pricing systems (GPSy) development to Alliance which

covered the whole suite of components: GPSy Client/Server (Core), VB based extraction tool,

Application Program Interface, and Data Reporting (Discoverer), etc.

• Managed Service Level Agreements (SLA), develop Plan of Record (POR), and people management

which included recruiting, hiring, performance appraisal, career development, rewards & recognition

• Managed the development of Web projects.

Hewlett Packard, CA Feb 1994-Oct 1999

Technical/Team Lead, Enterprise Business System Division

• Technical/Team lead for managing the e-Business Application Development team

• Managed the development for e-commerce application projects to deliver real-time worldwide

product and pricing information on Web.

• Technical/Team lead for Future Development and on-going Production Support that included 5 HP

employees and 4 contractors on the Global Products & Pricing Development team.

• Managed the development resources, processes, release planning thru implementation.

• As Release Manager, led successful implementation of many GPSy key releases on a complex,

global, and time critical basis.

• Managed production support requests and GPSy implementation needs by making key decisions to

ensure all critical requests and production issues were quickly resolved or investigated.

• Led and implemented our GPSy Web project which included planning, analysis, design, code, and

implementation.

• Enhanced Web lookup tools for Supplier Response Time and Product Detail.

Hewlett Packard, CA Jan 1993-Jan 1994

IT Engineer, Corporate IT, Global Product & Pricing

• Technical/Team lead for GPSy Product domain

• Led several successful maintenance releases with full software lifecycle responsibilities.

• Project/Tech lead for GPSy phase 1A-Product domain implementation.

• Led the successful implementation of GPSy phase 1A by defining and executing the implementation

plan. The system is used by more than 150 Corporate Product administers worldwide.

• Designed and developed the Data and Process Models.

• Designed, coded, tested and documented the Oracle server procedures that form the backbone of the

GPSy 'MAIN' Product.

Hewlett Packard, CA Oct 1987-Dec 1992

Software Design Engineer, System Technologies Division

• Developed and implemented a Customer Information System by using a relational database and

client-server architecture.

• Created database to capture customer survey data, designed data entry screens, data extracting

programs, and performed statistical analyses.

• Managed secondary market research studies by analyzing customer information, developing, and

presenting quality reports focus on competitive analysis, customer satisfaction for division products.

• Participated in the SPRINT (SPU Performance and Reliability Tracking) system development that

included analysis, design, test, document and support to provide timely quality metrics reports.

Developed on-line screen system for data editing/reviewing to reduce the production cycle time.

• Developed a reliability analysis prediction tool with interfaces to R&D.

Hewlett Packard, CA Jan 1983-Sep 1987

Senior Programmer/Analyst, Corporate Parts Center IS

• Designed and developed the Documentation Library Control System.

• Analyzed, designed the history database, on-line screen & reports.

Enhanced the order load process for the Warehouse Management system.

• Redesigned the Internal Order process from IBM to HP3000, rebuilt the Backorder Acknowledgment

Regeneration system with interfaced to Corporate & Europe.

Awards: Recipient of CIO Awards (2011- 2014), Stock Options Awards, Stock Awards, eAwards

References: Available upon request.

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