Customer Service Medical

Elizabeth Rasmussen

**** ******* ****** ? Pekin, Illinois ? 61554? 630-***-****

***************@*****.***

EDUCATION

Eastern Illinois University, Charleston, Illinois

December 2001: Bachelor of Arts:

Double Major Political Science and Pre-Law Studies

Joliet Junior College, Joliet, Illinois

December 2013: Associate Degree in Nursing

Registered Nurse

EXPERIENCE

Enterprise Consulting Solutions, Phoenix, Arizona

12/14-Present

. Travel to various medical facilities assigned by the company's

coordinators to audit patient medical charts.

. Familiarize with all components of patient medical charts to

efficiently audit a sufficient number of charts each day.

. Audit patient medical charts according to terms provided by company.

Medicare, Work Comp, and Legal requests.

. Possess extensive knowledge of medical records and terminology

. Conveyed proficient computer skills and being capable of utilizing

various EMR systems.

Philip Morris USA, Schaumburg, IL

October 2004 - 2011

Section Management

. Liaison for Philip Morris USA and Wholesale partners in regards

to all manufacturing and marketing of tobacco products

nationally

. Assist in physical audits of product at wholesaler and wholesale

clubs

. Develop budgets and promotions forecast

. Implement company guidelines and processes to increase

effectiveness of operations

. Develop strong client relationships and service strategies while

providing excellent customer service through consistent, on-

time, and accurate completion of tasks

. Collaborate and team build among all staff and clients

. Assist in return of product at both retail and wholesale level

. Provide Wholesaler with ship lists for promotional cigarettes

nationally

. Calculated all tax, debits, and credits for all promotional

product that exchanged between wholesale and Philip Morris

USA on a daily basis.

. Validate/Review previous quarter adjustments for payment.

Review invoices, contracts, and volume data to validate

payment to retail.

. Contract agreement verification in internal Field Sales

Invoicing.

. Ordered all promotional cigarette products for direct and non

-direct wholesale clubs.

. Various reports including weekly retail audit, tracking

retail leaders penetration, weekly call coverage reporting,

wholesale club ship lists,

. Plan and develop programs, agendas, budgets and services

according to headquarter requirements.

. Coordinate all services for events, such as accommodations,

transportation, air, catering, signage, displays, special needs

requirements, printing, and event security.

. Maintain records of event aspects, including financial

details.

. Order and maintain company fleet vehicles. Coordinate company

vehicles leasing, maintenance and registration in multiple

states.

. Responsible for all vendor payment using SAPR/3 for section

and regional office in Midwest.

. Coordinate all meeting events for all Philip Morris USA section

and regional employees.

. Assist in recruiting at company preferred colleges such as

the University of Illinois for new hire interns, ambassadors,

and graduate to Full time hire. Conduct panel interviews and

upload data into company Brass ring system. Send out offer

letters, and no thank you letters to potential hires and

interview candidates. Follow up background check, and drug

testing for potential candidates.

. Special project: Team lead in office remodel project.

Negotiated and facilitated all construction bids for three

phase renovation project. Seek bids and provide deadlines

for all architects, carpenters, plumbers, painters,

electricians, security, movers, low voltage wiring

technicians. Secure building and local city permits. Work

with village inspectors for fire and electric wiring.

Chicago Board of Options Exchange, Chicago, IL

Oct. 2002 - Feb. 2004

Quote Reporter/Price Reporter

. Manually enter the sell side of trades.

. Keypunch sell information into the Chicago Board of Options

Exchange audit trail system.

. Stood in trading pit to listen for best bids and offers as

they are yelled out in the "open out cry system" and put best

bids on overhead screens.

TECHNICAL SKILLS

Extensive knowledge of:

1. Microsoft Office Applications (Word, Excel, PowerPoint)

2. Various Accounting Applications including SAP R/3

Contact this candidate