Customer Service High School

Louella Gardner

**** ******* **** **

Houston, TX

713-***-****

********@*****.***

OBJECTIVE:

Seeking employment in customer service, clerical and accounting opportunities.

ACCOMPLISHMENTS:

Supervision and trained work team of 25 – 30

EXPERIENCE:

Kroger Co. Houston, TX

Customer Service Representative July 1999 to January 2015

• Opened accounts, explained and processed investments.

• Executed daily operations.

• Monitored lanes to keep customer flow moving.

• Trained, managed employees and achieved significant improvements in their

productivity.

• Answered customer questions.

• Investigated, corrected errors, and establishment records and using calculator and

computer.

• Scheduled work hours, resolved conflicts, determined salaries..

• Structured and maintained a healthy work environment.

• Accepted utility bill and western union payments.

• Sold money orders to customers.

• Executed wire transfers of funds.

• Responded to written and telephone requests for special orders.

EDUCATION: Houston Community College Houston, TX

Certificate

San Jacinto College Houston, TX

Certificate

Larmar University Beaumont, TX

L

Law Enforcement/ Criminal Justice High School Houston, TX

Diploma

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