Management Manager

Objective

. Obtain an IT management/Finance position in telecom service operations

&/or business analysis with the ability to utilize & enhance my

knowledgebase.

Qualifications

. 14+ years of industry experience in telecom billing, contract

management, telecom financial management, integration, service

acquisitions, divestitures & restructures

. Able to supervise & motivate employees to perform to their maximum

potential

. Quick study with focus on achieving organizational goals

. Proactive at employing new methodologies while remaining a self-

motivated team player

. Broad understanding of telecom & related finance issues

. Focused on reducing telecom network costs; high-level participation in

budgeting/forecasting

. Complex billing & ordering experience at virtually all levels (WAN,

MPLS & MIS)

Employment History

Feb 2014 Telecom Project Consultant to Netstar Inc; Home Office

. Project assistance for Waste Management's South Atlantic Market

Region

. Validated web portal account inventory (Business Direct)

. Flagged hierarchy inconsistencies and mis-billed accounts

Apr 2011 - Aug 2013 Telecom Service Manager, Polycom Inc.; San Jose, CA

. Managed end-to-end global service deliverables for telecom/datacom

including billing, contract reviews & negotiations

. Prepared budget & forecasts for a multi-million dollar global telecom

network

. Worked with FP&A & Accounting on internal telecom recharge

distributions

. Maintained financial model for multiple global telecom initiatives

for nearly 100 sites, thereby simplifying the reporting process for

metrics & reducing turn-around time for project updates

. Proactively interpreted & mitigated risks, costs & issues during the

RFP & implementation periods; Negotiated favorable payment terms;

Maximized spend contributable towards MARC

. Positively impacted AP's telecom payment process by streamlining the

workflow for receipt, review & approval procedures

. Responsible for timely processing of domestic telecom payables &

invoice tracking, including select Repair & Maintenance contracts;

Verified ownership of billed services

. Acted as the single point of contact for billing escalations,

disputes & telephony fraud

. Developed & updated inventories for active contracts & invoiced

services

. Assisted in developing & enforcing corporate telecom procedures &

policies; Provided input on wireless BYOD policy for internal

stakeholders

Dec 2006 - Mar 2011 Sr. Telecom Analyst, Kaiser Permanente; Pleasanton,

CA

. Streamlined telecom billing lifecycle; Centralized payments for

electronic & hard copy media yielding substantial reductions in Late

Payment Charges (LPC)

. Maintained consolidation efforts to minimize account volume & lower

costs

. Ensured timely processing, tracking & management of all invoice

transactions

. Prepared accrual, variance & spend statistics; provided timely month-

end reports

. Designed & led billing implementation of new contracts &

infrastructure transitions

. Worked closely with all regions to facilitate issues & special payment

requirements

. Supported the implementation of a new Telecom Expense Management

System (TEM)

. Liaised with Ordering & Inventory divisions to ensure accuracy of

services

. Managed & mentored external contractor in the areas of processing &

collections

. Identified erroneous invoice charges resulting in a $300k annual spend

reduction

Apr 2006-Dec 2006 Telecom Analyst, Info Plus International; San Mateo, CA

. Consultant to 3Com Corp.; Responsibilities mirror prior position

covering 2000-2005

. Analyzed CDRs; Reconciled LD bill-back; Performed month-end close

activities

. Trained new telecom billing personnel in Marlborough, MA (3Com HQ)

. Assisted in finalizing closure of 3Com's Santa Clara, CA facility

Sep 2002-Apr 2005 Telecom Analyst, 3Com Corp.; Santa Clara, CA

. Managed EDS telecom contractor team

. Prepared global telecom finance budgets, forecasts, variance reports &

cost center accruals

. Implemented internal telecom allocation model for shared services

. Coordinated multiple projects, implementations & site MACDs for

facilities worldwide

. Compiled & recorded data for the IT Balanced Scorecard

. Continued to supervise toll-free routing network

. Reduced annual telecom spend by $300k by identifying mis-billed data

services in EMEA & APR

. Negotiated $750k in credits from vendors

. Improved overall telecom/datacom lifecycle management

Jul 2000-Aug 2002 Telecom Coordinator IV, 3Com Corp.; Santa Clara, CA

. Worked on budget preparation, forecasting & month-end close

. Project-managed implementation of network services

. Assisted in the RFP process & contract negotiations

. Analyzed & processed monthly invoices for cost allocation

. Ordered complex voice & data services (i.e. FR/ATM, MIS, Local/LD &

Toll-free)

. Updated toll-free network changes in AT&T's Route-It!

. Administered corporate cellular & calling card programs

. Reduced telecom expenditures by $280k per annum

Feb 2000-Jul 2000 AT&T Global Svc Manager, West Teleservices; Oklahoma

City, OK

. Ordered & tracked all client voice services with an emphasis on toll

free & SDN; Ensured correct implementation into operational & billing

environments

. Generated ad-hoc status reports & researched process disruptions

Education

. Bachelor of Science in Zoology, University of Oklahoma, May 1999

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