Software Manager

Kamal. Al Makhedhi

Experienced, Certified Desktop Support

**** * ******* ***, *** FL - Philadelphia, PA 19134

*****.**********@*****.*** - 215-***-****

Dynamic Computer Technician experienced in hardware, software and operating systems maintenance and repair,

possesses in depth knowledge of advance diagnostic technics for over 12 years

Work Experience and accomplishments

Desktop Support Contractor, 2003- Present

Software:

• Making software available to appropriate users

• Installing and testing new software

• Ensuring the anti-virus software is installed, properly configured, regularly updated and working

properly on all PC and server stations

• Distributing files as required for staff use

• Maintaining servers and network hardware

• Receiving and setting up hardware.

• Diagnosing and troubleshooting hardware failures

• Checking new computer equipment and installing as expected

• Liaising with external support agencies to resolve faults speedily

• Maintaining computer peripheral equipment e.g. printers, scanners, projectors and whiteboards

• Maintaining wired and wireless networks, desktop and server computers

• Providing technical support for hardware and software issues in the office

• Setting up and maintaining backup system for file servers and in-office desktop computers

Network Management

• Checking the network back up logs where appropriate

• Carrying out routine network maintenance tasks

• Setting up, maintaining and removing user network accounts where necessary

• SQL, active directory, 2008 & 2012

Personal Qualities

• Ability to work on his own initiative

• Demonstrate problem-solving strategies and practical knowledge

• High quality inter-personal skills

Senior Manager

Radioshack Corp

October 2002 to Present

Maintained 99.8% uptime on all company networks in my location.

• Diagnosed hardware and software failures and resolved technical issues with a 99% success rate after purchase.

• Recruiting, hiring, training and development.

• Review performances as well as the store profit and lost statement.

• Conducting Assistant managers training class. Merchandising and inventory control.

• Performance management which include conducting weekly and monthly reviews, creating employees monthly

targets goals and targets, and employees counseling.

• Building and selling computers, ordering and receiving returns Computers troubleshooting as well as network

advanced trouble shooting post sale.

Education

BA in International Business / Relations

Agdal University, - Rabat. Morocco

1993 to 1997

CompTIA Certification A+ May 2014

COMPUTER Skills

Hardware • Hardware support and troubleshooting. • System Checks and trouble shooting. • A+ CompTIA certified. •

Networking installation, troubleshooting and diagnostic. Software • Database: Microsoft SQL Server and Microsoft

Access And Oracle. • Platforms: Microsoft Windows XP, Microsoft windows 7 & 8. • MS Office experienced. IPhone,

android and IOS.

Reference are available up on request.

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