Customer Service, Sales, Hospitality

Pamela Williams

******************@*****.*** • 719-***-****

**** ********* ** • Colorado Springs 80918

Objective: Hardworking retail management professional versed in running a high-end

store, including opening and closing procedures, banking, merchandising.

Determined with strong interpersonal skills, excellent leadership skills and

multitasking strengths.

Employment History: November 2014 - January 2015 Target

Sales Floor/Operator Colorado Springs, CO

• •Assisted guests on the sales floor

•Arranged the sales floor according to planograms

•Assisted guests in finding items they needed

•Operated the phone system taking incoming calls and directing them to

the department needed

•Assisted in opening and closing the store

•Assisted in cleaning up the store and putting items back in their correct

departments

May 2014 - August 2014 108 Solurions

Sales Representative Colorado Springs, CO

• •Assisted customers in obtaining product loans

•Advised customers on how financing works

•Assisted customers in finding the right products for them

•Prepared products for customer pick up

•Responsible for going to pick up products form stores and or drop

products off to customers

•Responsible for opening and closing the store on time

•Responsible for taking down inventory

April 2013 - January 2014 The Shoe Boutique

Sales Rep Colorado Springs, CO

• •Retail Store Management

•Delivered excellent customer service by greeting and assisting each

customer.

July 2012 - April 2013 Icing

3rd Key Assistant Manager Colorado Springs, CO

• •Retail Store Management

•Delivered excellent customer service by greeting and assisting each

customer.

•Addressed customer inquiries and resolved complaints.

•Stocked and restocked inventory when shipments were received.

•Reorganized the sales floor to meet company demands.

•Maintained daily record of all transactions.

•Retail Merchandising

•Displayed the appropriate signage for products and sales promotions.

•Arranged items in favorable positions and areas of the store for optimal

sales.

•Organized and located inventory and updated store spreadsheets.

•Printed various labels and tags for merchandise.

•Sales Retail

•Described use and operation of merchandise to customers.

•Received and processed cash, check and credit payments for in-store

purchases.

•Opened and closed the store, including counting cash, opening and

closing cash registers.

•Shared product knowledge with the customers while making personal

recommendations.

•Demonstrated the customers come first by serving them with a sense of

urgency.

•Worked as a team member to provide the highest level of service to

customers.

•Maintained friendly and professional customer interactions.

•Pierced ears and demonstrated the proper techniques to cleaning and

maintaining the piercings.

Education and Training: October 2014 - present Life Skills High School

General Studies Colorado Springs, CO

June 2011 - April 2012 Lorraine High School

General Studies colorado springs, CO

•Skills and Qualifications: •Accurate cash handling

•Store opening and closing procedures

•Store operations

•MS office proficient

•Commission sales

•Retail inventory

•Outstanding communication skills

•Exceptional leader

•Conflict resolution skills

•Team-oriented

•Reliable

•Flexible schedule

Certificates and Licenses: License to pierce ears, July 2012

Icing, CO

•Accomplishments and Activities: •Fulfilled all supervisory duties when store Manager was off or on

vacation.

•Supervised team of three staff members.

•Routinely helped as many as 15-20 customers each day in a high-volume

retail outlet.

•Oversaw nightly revenue count for retail store.

•Promoted to 3rd key Assistant Manager after only 2 months of

employment.

•Interests: •Taking care of my daughter.

•Reading

•Running

•Participating in Soco sports.

•Dancing

•Singing

•Photography

References: References available upon request

Contact this candidate