Customer Service Administrative Assistant

Isaac Reddic

**** ********** **** *** ** Dallas, Texas

acn7dk@r.postjobfree.com 214-***-****

Professional with hands on

experience in an office clerical setting, looking to make a major

contribution to a team oriented organization.

Summary of Qualifications

< Microsoft Windows XP and Windows 7 & 8

< More than 10 years of customer service and office/clerical experience

< Use of PeopleSoft, Outlook, Novell GroupWise, Internet Explorer, Mozilla

< Use of Excel, Word, and Power point

< Exceptional communication skills, multi-tasking, and phone etiquette

< 10 Key by touch, proficient keyboarding and data entry skills

Professional Experience

Finance Aid Associate Feb

11 - July 12/April 14 - Present

Southern Methodist University

Dallas, TX

My on the job experience include use of professional customer service

skills, use of privacy laws to protect student confidentiality, calculating

budgets to determine money students can receive for college, researching

databases to answer questions, reviewing documentation submitted by

students for completeness and accuracy, navigating electronic records to

perform daily work assignments. Additional duties include professional

phone etiquette, copying, mail distribution, and assisting with all basic

office functions.

Financial Aid Counselor

July 12 - Feb 14

University of North Texas at Dallas

Dallas, TX

My hands on experience include calculating budgets for to determine aid

eligibility, use of professional customer service skills, performing daily

work assignments by navigating through electronic files, scanning paper

documents into electronic filing systems, use of privacy laws to protect

student confidentiality, reviewing and documents submitted for completeness

and accuracy, interaction with customers to provide satisfactory solutions,

use of professional phone etiquette, calculating budgets to determine money

students can receive for college responding to email inquiries, use of

software applications to research customer inquiries, Power Point

presentations to explain processes of financial aid. My additional duties

include copying, faxing, emailing, and basic office functions.

Financial Officer

June 10-Feb 11

ATI/Dallas Nursing Institute

Dallas, TX

My on the job experience include use of professional customer service

skills, discussion with students about payment options, providing

notifications to students regarding information needed, reviewing student

applications for completeness and accuracy in order to determine estimated

financial assistance, use of professional phone etiquette, explaining

different finances available to students, talking to students about the

importance of paying back money borrowed to pay for college, use of privacy

laws to protect confidentiality, assisting students with account

information to determine balance on account. My additional job duties

include filing, faxing, emailing, copying, and all other basic office

functions.

Financial Assistant II

Jan 10-June 10

Richland College

Dallas, TX

My job duties include use of professional customer service skills,

communication with students/parents through email, use of privacy laws to

provide student confidentiality, assisting students with applications to

assist in paying for college, analyzing submitted documents for

completeness and accuracy, scanning paper documents into electronic filing

systems, explaining transactions to students regarding money applied and

remaining balances or credits, use of professional phone etiquette. My

additional duties include interviewing new job applicants, filing, faxing,

copying, and all other basic office functions.

Financial/Accounting Assistant II

April 08-Jan 10

Texas State Technical College West Texas

Sweetwater, TX

My job duties include credit card reconciliation, rolling requisitions to

purchase orders, data entry, contract filing, and assisting co-workers with

purchasing needs, use of professional customer service skills, use of

privacy laws to provide confidentiality, use of chat sessions to

communicate with students, use of professional phone etiquette, reviewing

submitted documents for completeness and accuracy, various presentations to

provide information about college finances, scanning paper documents into

electronic files, performing daily work task by navigating through

electronic files. My additional work assignments include collaborating

with other departments to provide best solutions for students, updating

most recent contact info with servicers, distributing mail, filing, faxing,

copying, and all other basic office functions.

Administrative Assistant/Accounting Assistant

March 07-April 08

Lawrence Hall

Abilene, TX

Coordinated business activity and processed data for collision repairs and

repair orders, recorded and updated status of vehicles using MS Excel

Spreadsheets, provided necessary information to consultants and customers

regarding vehicle progress, collaborated with insurance and rental

companies to resolve customer concerns and meet needs. Other job duties

performed include, maintaining AR ledgers, journal vouchers, processing

cash and credit card payments, mail distribution, filing, faxing,

reception, and all other basic office functions.

Sales Consultant

Feb 06-Dec 06

Arrow Ford

Abilene, TX

My job duties included use of professional customer service skills,

collaboration with customers to determine buying options, performed

detailed auto presentations and demonstrations, trade evaluations, and

completed paperwork to finalize sales. Other duties performed are use of

professional phone etiquette, filing, faxing, email, and copying.

Administrative Assistant/Performance Improvement

Sept 03-Feb 06

Hendrick Health System

Abilene, TX

Recorded detailed patient information for statistical purposes, entered

statistical data on online, coordinated Performance Improvement and

Physician Review Committee Meetings, recorded and maintained Excel

spreadsheets to record hospital statistical data, analyzed stats to

determine improved areas, collaborated with other hospital departments and

customers to provide accurate information. Other job assignments included

creation of Power Points slides for presentations, mail distribution,

medical record filing and locating, reception, emailing, and all other

basic office functions.

Education and Training

Associate of Applied Science in Health Information Technology

Honor Graduate-Texas State Technical College

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