Customer Service Sales
Resume:
MELANIE PORTILLO CARIAGA
*** * ***. ******* ******** St., Bgy. BagongSilang, Mandaluyong City
Mobile No.+639**-******* / +639**-******* / Tel. No. +632-*******
E mail Address: *****.*******@*****.***
PROFESSIONAL EXPERIENCE
INTER ISLAND INFORMATION SYSTEMS, INC.
December 03, 2011 – May 30, 2014
●One of the leading Internet Service Provider in the Philippines
Account Manager (Sales & Marketing Department)
Responsible in generating revenue for the company
Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units
for purpose of enhancing the quality of service
Provide assistance in relation to classifying the efficiency level at work, determining sale space and
developing the qualification of service
Ensure clients’ demands to be satisfied
Conduct reviews on accounts on regular basis to evaluate clients’ demands and satisfying the clients’ needs
as well as the organization’s objectives
Answer the clients’ questions and ensure their problems are resolved; conduct follow up tasks
Prepare and make report on market analysis, competitor analysis and market trends
Develop and maintain a well coordinated internal relationship with key decision makers within the
organization
Ensure that clients know to use the services and provide assistance if necessary
Manage and provide assistance in managing or maintaining accounts of strategic clients.
CREATIVE MINDS ADVERTISING AGENCY
January 27, 2011 – September 30, 2011
●One stop advertising agency that provides graphic designs, promotional materials and events.
Account Manager (Sales Department)
Ensure customer acquisition and client maintenance
Responsible in generating revenue for the company
Coordinates with the group buying site for the borrow marketing
Account management
2/11 PROMOWORKS MARKETING INC.
February 09, 2010 – January 10, 2011
●A company engaged in below the line promotional activity, merchandising, audit, surveys, project and event management
Project Supervisor (Business Development Unit)
Engaged in supervising the project implementation
Facilitate manpower and project requirements
Oversee the over all performance of subordinates
Prepare post activity reports
JUGRO TRANSPORT INT'L. FREIGHT FORWARDING
September 01, 2009 – January 31, 2010
●An international freight forwarding specialize in logistics, warehousing, export and import shipment.
Account Officer (Sales and Marketing Department)
Meets or exceeds established monthly sales quota.
Identifies market potential by qualifying accounts.
Initiates sales process by prospecting, scheduling appointments, making initial presentation, understanding
business needs, developing proposals, closing sales.
Closes sales by building rapport with potential clients, expounding on the benefits of Jugro's solutions and
service capabilities; overcoming objections, etc.
NIPPON EXPRESS PHILS. CORP
c/o Temps and Staffers Inc.
Nov. 28, 2007 Sept. 27, 2008
●A multinational freight forwarding company specialize in forwarding services, customs brokerage, transportation and local
move and deliveries.
Customer Service Assistant (Customer Service Group Department)
Providing high level of customer service by responding customer order, request, booking, inquiries and
complaints
Communication with customer and service delivery issues to management
General operational tasks Import Export and Local Deliver
Tracking and setting up monthly shipments
Monitor the documentation and process of shipments
Liaise directly with shipping lines and broker
Develop new accounts and solicit business
Prepare quotation and sales contracts
Prepares debit and credit memo, invoices and billing for every transaction
Performs a z tasks
GOTHONG SOUTHERN SHIPPING LINES, INC.
Aug. 16, 2006 Nov. 10, 2007
●A company engaged in the business of shipping, logistics and port development, providing solutions for efficient movement
of goods and timely information
Customer Service Specialist (Sales and Marketing Department)
In charge in handling corporate accounts
Solicit and develop new accounts
Conducts telemarketing functions
Conducts booking schedule
HONDA TRADING PHILIPINES ECOZONE CORP.
Nov.04, 2004 March31, 2006
●Wholly owned venture of Honda Trading Japan that provides logistics, warehousing, pick and pack activity, just in time
delivery and inventory management to their customers that is mainly Honda affiliated companies
Marketing Assistant (Marketing Department)
Responsible in handling import and export accounts
Monitor the ordering and shipment status of shipments
Conduct inventory management
Assist in just in time delivery
Import Export Coordinator (Administration / Logistics Department)
In charge in PEZA documentation and processing.
Prepares Monthly, Quarterly and Annual Report to be submitted at PEZA.
Responsible in all PEZA transactions and accounts.
Monitor the Importation, Exportation, Delivery and Local Purchases.
In charge in handling Import, Export and Local accounts and monitor the status of shipments and deliveries
Purchasing Staff (Administration Department)
Handle the local purchasing task, ordering and monitoring
In charge of customer, supplier and sub contractor management
Expedite directly with supplier and subcontractor
Implemented the supplier’s quarterly evaluation reports and meetings
PRINTWELL INC.
May 05, 2003 August 23, 2004
Quality Assurance Staff (Technical Staff and Quality Assurance Department)
HORIZON EDSA HOTEL
February 17, 2003 April 24, 2003
Account Executive (Sales Department)
POSITIVE RESPONSE VISION INC.
June 17, 2002 December 10, 2002
Telemarketer (Sales Department)
EDUCATIONAL QUALIFICATION
PATTS COLLEGE OF AERONAUTICS 1998 2002
Bachelor of Science in Airline Business Administration
Major in Marketing
PERSONAL INFORMATION
Age : 33 years old
Birthday : August 5, 1981
Birthplace : Mandaluyong
Civil Status : Married
Spouse Name : Winfred Cariaga
Height : 5 ft and 1 inch
Weight : 95 lbs.
Religion : Christian
Interest and Skills : knowledgeable in various computer application (MS Word, Excel,
Powerpoint, Visio and Internet), able to drive
Contact this candidate