Medical Manager
Resume:
Lottie C. Moon, MHA, MPM
San Antonio, TX 78253
CP: 210-***-****
HP: 210-***-****
********@**********.***
SUMMARY OF QUALIFICATIONS
. Over 10 years professional experience as a military Healthcare
Administrator
. Military Treatment Facility Access to Care manager
. Possess strong written, oral and interpersonal communication skills
. Able to make difficult decisions in stressful situations
. Current government secret security clearance
. Current BLS certification
PROFESSIONAL EXPERIENCE
U.S. Air Force, Lackland AFB, TX 2011-2014
Group Practice Advisor/Group Practice Manager
. Directly responsible for the Patient Center Medical Home operations of
15,600 enrollees, 13 Primary Care Managers, 40 resident status providers,
26 teams, and 7 administrative assistants for the largest Pediatric
Graduate Medical Education program in the Air Force.
. Manages a 25 member Gynecology/Obstetrical team for Tricare Prime
beneficiaries; ensures appointment mix and supply/demand are in accordance
with the clinic Business Plan.
. Provides weekly updates to the Central Appointment and Management Office
(CAMO) on clinic availability to support beneficiary demands.
. Program manager for Third Party Collections (TPC) of two
clinics/Pediatrics & GYN; ensures baseline data, workload, cost/seasonal
trend analysis, beneficiary population, policy/mission changes and all
operations critical to TPC requirements.
. Knowledgeable of a wide range of concepts, principles, and practices
relating to healthcare services management.
. Author's clinic specific Standard Operating Procedures (SOPs) to CAMO to
ensure daily appointing protocols are being followed.
Gathers and analyzes data to determine objective and quantifiable facts;
derives information that puts the data into the appropriate context; and
applies knowledge to make recommendations on the implications,
connections and consequences of the derived information.
Uses compiled data to assist in the development and tracking of clinic
business plans associated with goals and objectives, medical group
mission and strategic plan, and Air Force Medical Service mission.
Retrieves system reports from the PAS, CHCS, AHLTA, SG/EGL, BDQAS,
locally developed
report/databases, and other systems as needed in order to optimize
clinical productivity, efficiency and effectiveness as well as provide
weekly/monthly status updates to Data Quality department.
Monitors information for data quality and timeliness. Reviews manual and
automated reports to
determine trends or errors that would limit Health Care Provider (HCP)
productivity/accessibility.
Briefs department chair(s), squadron and group commander(s) and other
MTF entities.
Generates and maintains draft schedules and templates and multiple HCP
profiles across multiple software systems for quarterly reports.
Enters HCP templates and schedules into CHCS, interprets and revises
master templates/schedules for all clinics to ensure efficient
utilization of available appointments.
Applies working system knowledge of each clinic's appointment scheduling
practice to establish new templates and recommends improvements to
existing templates as needed, in order to balance appointment supply and
demand across the spectrum of healthcare provided by 59 MDW.
Confers daily with Department Chairs and Flight/Squadron Commanders to
plan and coordinate activities and assist with tasks/problems levied by
wing or Major Command (MAJCOM) that may or may not have short suspense.
Identifies staffing deficits based on clinical/administrative needs and
advises leadership on possible mechanisms to offset these deficits.
U.S. Air Force, Lackland AFB, TX 2009-2011
Chief, Disaster Preparedness and Plans/
Readiness Customer Service
. Directed largest deployment platform in the Air Force Medical Service
(3.3K personnel)
. Managed $14M in War Reserve Materiel and Home Station Medical Response
equipment
. Led the only 24 hour Medical Control Center in the AF; 900 disaster team
members
. Guided self inspection program for 4 Readiness elements; received overall
"Excellent" rating
U.S. Air Force, RAF Lakenheath, England 2006-2009
Medical Logistics Materiel Manager
. Led largest overseas AF Medical Logistics account comprised of 53
personnel and 4 elements
. Directed supply and warehousing activities for materials valued in excess
of $50 million
. Oversaw $10 million/3 phase MILCON (Military Construction) project;
relocated 9 clinics
. Managed National Drug Contract program with $450 thousand annual savings
U.S. Air Force, Dyess AFB, TX 2005-2006
Protocol Officer
. Led all wing official/social functions supporting a base populace of
5,300 across two MAJCOMS(ACC and AMC)
. Directly interfaced with members of Congress, Senators, flag officers and
wing level senior staff during 102 DV visits on behalf of 7 BW Commander
. Provided expertise/guidance to base units conducting military
ceremonies/special events hosted by the wing commander
. Wing spokesperson/liaison for international military student officers and
the local Chamber of Commerce
U.S. Air Force, Dyess AFB, TX 2004-2005
TRICARE Operations and Patient
Administration Flight Commander/Group Practice Manager
. Provided leadership, strategic planning and continuous improvement
environment for all business/administrative operations
. Established a successful Medical Evaluation Board review panel; reduced
overdue medical boards by 40%
. Initiated efforts to provide administrative support to cross-functional
areas within clinic; increased patient appointments by 20%
. Oversaw template management for provider schedules while ensuring
appointment availability
. Improved record availability by working closely with Health Care
Integrator's (HCIs) on provider schedules and quantity of appointments
. Advised staff of 30 on effective/efficient use of Composite Health Care
System (CHCS) and Armed Forces Health Longitudinal Technology Application
(AHLTA)
. Briefed department chairs on access to care optimization and record
availability
U.S. Air Force, Dyess AFB, TX 2003-2004
Medical Readiness Flight Commander
. Managed all facets of medical readiness programs to include: planning
and execution of medical contingency responses; mission capability
statements, medical deployment taskings and Medical Control Center
duties
. Coordinated 6 President of the United States(POTUS) missions as
liaison to White House Medical/Secret Service offices
. Conducted assessments of readiness compliance standards in a timely
fashion for 300 clinical personnel
. Consulted with executive committee's on policy making and plans
impacting facility operations, patient care services and medical
readiness requirements
U.S. Air Force, Robins AFB, GA 1999-2003
NCOIC, Primary Care Optimization manager/Outpatient Records
. Managed 10 member team and 40K medical records for 300 medical group
staff personnel
. Implemented team training for the activation of two Primary Care
Optimization elements
. Analyzed data and reviewed access trends to ensure adjustment of
resources or appointing processes were on track to improve clinic access
. Assisted clinic leaders with managing appointment templates, schedule
changes, and identifying factors that impact the availability of providers
and clinic support staff
EDCUATION
. Master's Degree, Healthcare Administration- Troy State University,
Alabama, 2003
. Bachelor's Degree, Healthcare Management- Saint Leo College, Florida,
1997
. Associate's Degree, Health Services Administration, Community College of
the AF, 1995
. American Academy of Project Managers, Board Certified, MPM
. American Academy of Medical Administrators, member since 2008
PROFESSIONAL REFERENCES
Major Wendy Moreno
Senior Group Practice Manager
Mr. Eric Dean
Group Practice Manager, Wilford Hall Ambulatory Surgical Center
Maj Emirza Gradiz
Administrator, Wilford Hall Ambulatory Surgical Center
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