Customer Service Sales

Yolanda H. Powell

***** ********* ******, ********, ********** 92562 – 951-***-**** (H) – 951-***-**** (C) – *********@*****.***

Executive Summary

Multi-faceted and talented accounting, customer service, office support, and administrative assistant. Highly motivated to

leverage over 12 years of achievement and progressively challenging assignments to culminate in a quality accounting,

customer support, or administrative position. Professional traits include: customer service focus, superior attention to detail,

and a managerial demeanor.

Technical Skills

Organization, Ability to Multi-task Database Management Financial Reconciliation

Top-shelf Leadership Written/Verbal Skills Customer Support Management

Quick Books Accurate Data Entry Multiple ERP Systems

Strong Payables/Receivables Accounting, G/L Team Management

Professional Experience

Macys September 2013 to Present

Sales Associate

Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices

applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and

collaboration. Handle more difficult customer request, Develop extensive product knowledge by reading current vendor tags

and pamphlets. Attend additional training classes in order to communicate product benefits to the customer. Be aware of back

stock and fill as needed. Be aware of current promotional events and sales, help research and find vendors to meet customer

needs. Process open invoices and match correct purchase order to current invoice. Perform sales support functions related to

POS procedures.

AppleOne January 2009 to September

2011

On-call Administrative/Accounting Specialist

San Diego, California/Temecula, California

Provide clerical and administrative support services to the department and business office. Back-up support to billing,

reception, and admission. Assist the business office staff by maintaining files, preparing reports, and correspondence.

Maintained accounting records including legers, journals, registers, and individual accounts; classified and coded revenues

and expenditures for entry into appropriate accounting records thereby increasing accuracy and audit trail by 30 percent.

Reviewed and reconciled multiple types of financial transactions; examined invoices, expensed vouchers and other source

documents to verify obligations and posted appropriate records. Provide reports that showed a marked increase in production

and accountability. Consistently process various transactions for payment of invoices or expense vouchers, maintenance and

processing of payroll data, and the preparation of routine or standard reports concerning financial operations and data.

Maintained files of source documents and other information related to accounting activities.

1 Yolanda H. Powell

Westec Interactive Security August 2003 to January

2008

Billing Specialist/Office Support

Irvine, California

Enter maintenance/contract data into billing system as sold by sales professional. Specifically handle more complex contract

billings (i.e., multi-site, multi-installed, lease flex accounts). Obtained purchase order numbers and other billing information,

as necessary, from customers and other sales personnel. Work with customer locations to resolve discrepancies in billing

information. Create final billings as required for end of term contracts. Created and maintained Contract records and billings.

Responsible for maintaining all paperwork in customer files. Answered incoming calls from internal or external customers

regarding questions or invoicing/options and proactively resolved all outstanding issues. Delete maintenance/contract data

when equipment has been removed. Ensure integrity between CCC billing systems and the internal billing system. Resolved

customer billing issues identified through the Westec dispute management process.

Create additional reporting/spreadsheets as requested by customer and supervisor. Ensure integrity between operating systems

at District and Westec. Provide complex reporting/spreadsheets as requested by customer and/or sales professional. Attended

major account reviews with Sales Representatives and customers as requested. Correct incorrect base billings as identified by

Senior Billing Analysts. Reported unbilled contracts information to Supervisor on a monthly basis. Reconciled vendor credits

to contract billings. Assist in training with Associate and Senior Associate representatives. Perform other office duties as

assigned.

Mark 21 Accounting Management May 2001 to August

2003

Staff Accountant/Office Assistant

San Diego, California

Prepare monthly bank reconciliations for various bank accounts. Prepared, processed, and monitored billing for accounts

receivable. Processed accounts payables by matching, batching, coding, and check runs. Processed travel reimbursements and

reconciled travel accounts. Prepared, posts, and analyzed assigned journal entries to ensure accurate and timely financial

reporting. Assist in the annual audit by preparing work papers and analyzing account balances. Assist other departments and

divisions with accounting procedures and posting problems. Train users on the automated financial accounting system.

Prepared and distributed monthly department budget-to-actual reports. Processed positive pay and electronically exports the

check files to the bank. Prepare monthly banking fee report and related journal entries allocating banking fees to various

departments.

ShutterMart of California, Inc. July 1998 to May

2001

Receptionist/Accounting Assistant

San Diego, California

Responsibility included bank reconciliation, account receivables and payroll processing. Handled full cycle accounts payable

of matching, batching, coding, check runs, purchase orders, 1099’s and heavy vendor contact. Conserved executives’ time by

reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information;

initiating communications. Maintain executive calendar by planning and scheduling meetings, conferences, teleconferences,

and travel. This included frequent and complicated travel arrangements. Welcome guests and customers by greeting them, in

person or on the telephone; answering or directing inquiries. Maintained customer confidence and protects operations by

keeping information confidential. Prepare reports by collecting and analyzing information. Provided historical reference by

developing and utilizing filing and retrieval systems; recording meeting discussions. Maintained office supplies inventory by

checking stock to determine inventory level; anticipated needed supplies; evaluated new office products; placed and expedited

orders for supplies; verified receipt of supplies. Ensured operation of equipment by completing preventive maintenance

requirements; followed manufacturer's instructions; troubleshot malfunctions; called for repairs; maintained equipment

inventories; evaluated new equipment and techniques

Additional Experience

NationsBank – Atlanta, GA Corporate Accounts Reconciler/Accounting April 1994 to June

1996

2 Yolanda H. Powell

BankSouth – Atlanta, GA Credit Processing Clearinghouse/Reconciler November 1991 to

April 1994

Macy’s – Atlanta, GA Team Leader/Assistant Manager July 1992 to June

1996

Education

Atlanta Metropolitan College/University of Phoenix

Bachelor of Science Business Administration (BBA)

Atlanta, Georgia/San Diego, California, U.S.A.

3 Yolanda H. Powell

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