Customer Service Administrative Assistant

TAMEKA L CROOK

**** ******** ****, * **********, SC 2 9485 C: 8-43-324-**** ******.*****@*****.***

Professional Summary

I am capable of using Microsoft Office Excel, PowerPoint, and Word successfully. I am able to operate office

equipment like a copy machine, fax machine, and etc. Administrative Assistant with nine years experience.

Areas of expertise include data entry, customer service, team player, hard worker, and leadership skills. I am

a dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and

following through to achieve project goals. Seeking a role of increased responsibility and authority.

Core Qualifications

Client- focused Ability to maintain accurate client records

Computer proficient Able to manage client crises

Microsoft Office Able to work independently and as a member of

File/records maintenance a team

Team- player Comfortable with diverse populations

Able to participate in multidisciplinary team Excellent relationship building skills

approach Excellent writing and critical thinking skills

Experience performing assessments

Experience

Administrative Assistant 07/2014 to Present

CREC North Charleston, SC

I assist the Program Manager with data entry, maintaining supplies for client and staff. I complete

orders and trouble-shoot issues that the client may have, ranging from electrical, water issues, configuring

desks, and etc. in order to make the client’s work environment comfortable and safe.

Administrative Assistant

07/2013 to 07/2014

McKenzie-Holt Group, LLC

Summerville, SC

Maintain the front desk and reception area in a neat and organized fashion. Manage the receptionist area,

including greeting visitors and responding to telephone and in- person requests for information. Organize files,

developed spreadsheets, faxed reports and scanned documents. Disperse incoming mail to correct recipients

throughout the office. Make copies, sent faxes and handle all incoming and outgoing correspondence. Draft

meeting agendas, supplied advance materials and executed follow-up for meetings and team

conferences. Manage the day-to- day calendar for the company's senior director. Design electronic file systems

and maintained electronic and paper files. Serve as central point of contact for all outside vendors needing to

gain access to the building. Plan meetings and prepared conference rooms. Create and maintain spreadsheets

using advanced Excel functions and calculations to develop reports and lists. Create PowerPoint presentations

used for business development. Facilitate working relationships with co- tenants and building management. Plan

the logistics for two staff members when traveling to conduct training.

Program Assistant

11/2010 to 06/2013

Fort Knox Development Center

Fort Knox, KY

I was responsible for creating and implementing age appropriate activities for infants to school-aged children. I

provided a safe environment for the children, and completed all training in child development and child care.

Team Leader

10/2008 to 07/2010

C.E. McKenzie & Associates, LLC

Fort Bliss, Texas

I oversaw and managed 2,460 barrack rooms which house single soldiers. I handled assignments and

terminations of the barracks rooms for the soldiers, and made sure that inspections were completed by the

inspectors. I had to compile reports for action and information purposes; for the government and the unit

leadership. I was responsible of initiating or responding to requests for factual data or documents that were

related to military personnel files, status, or to inquires regarding regulatory requirements. I would assist (as

well as prepare) high visibility inquiry letters with staff members assigned to these tasks. As well as analyzed

written correspondence to determine action to be taken, the time allocated for the research required, and from

which resource to obtain the information and facts to provide a complete and accurate response (written or

verbal). In addition to meeting and briefing unit leadership on a weekly and biweekly basis; including the

Garrison Command Sergeant Major, regarding the barracks.

Senior Case Manager/ Outreach Program Coordinator

01/2004 to 05/2008

Wayne Township Trustee Office

Fort Wayne, IN

From January 2004- 2007; I was the Senior Case Manager for the Self-Sufficiency Program, in which I was

responsible for interviewing and assessing applicants who applied for the program. I allocate community

resources for families in need, and making referrals when necessary. I also had to conduct home visits,

inspect client apartments, transport clients to schedule appointments, and assist clients with budgeting all

income they received. From January 2007- May 2008 I became the Outreach Program Coordinator of the;

responsible of the daily operations of the program, including administrative duties and managing the case

managers. I was also responsible of the Temporary Housing Assistance for Families; which I was responsible

for the daily operations of the homeless shelter, which ran 24 hours a day/ 7 days a week. I would make the

decision of approving or not approving all applicants when they applied for the shelter, and when clients

exited the program as well. I also kept a cohesive work relationship with apartment complex management.

Program Assistant

07/2001 to 11/2003

Child Development Services

Fort Knox, KY

I was responsible for creating and implementing age appropriate activities for infants to school-aged children. I

provided a safe environment for the children, and completed all training in child development and child care.

Case Manager

10/1997 to 03/2000

Lutheran Social Services of Indiana

Fort Wayne, IN

I performed extensive case management with assisting clients with planning their goals for themselves and/ or

their families (comprehensive plans). I referred clients and/ or families to other community services, to improve

any situation (s) that they were facing.

Paraprofessional

01/1995 to 07/1997

East Alabama Mental Health

Opelika, AL

Acted as a role model in maintaining a hopeful and positive attitude in problem-solving and coping with the

disabilities associated with mental illness. Planned public outreach workshops to improve outreach

strategy. Worked with therapist assistants and other community resources to engage youth in pro-social

activities and help family to access needed services. Coordinated and monitored daily activities. Counseled

clients and patients to assist in overcoming dependencies, adjusting to life, and making changes. Developed

relationships with community referral sources. Documented activities and recorded information. Documented

all services and collect required data for evaluation. Encouraged individuals and family members to develop

and use skills and strategies for confronting their problems in a constructive manner. Maintained charts in a

timely and accurate manner, met deadlines for documentation and updates. Maintained professional behavior

at all times. Maintained utmost confidentiality of all residents' information and records in accordance with

federal and state requirements. Participated in daily shift exchanges.

Education

Bachelor of Science: Human Services 2015

Southern Wesleyan University, Carolina, United States

Currently attending, GPA: 3.4

Sociology 2007

Tuskegee University

Tuskegee, Alabama

Professional Affiliations

Eastern Star, Queen of Nelson Chapter No. 87, Bardstown, KY

Keywords

HS Diploma

June 2013 recipient of the Outstanding Job Performance Award for five years from the United States

GPA: 2.6 Major: Sociology

Army.

Completion of Customer Service Training in 2010

Team Leader

Computer Literate

Continuing Education

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