Management Six Sigma
Resume:
P reston Dogan 484-***-**** *******@*****.***
Preston Dogan
*** ********* ******* ***. ***, Wilmington, De 19801
*******@*****.***
SUMMARY OF QUALIFICATIONS
Managed and maintained satellite locations for Rothman Institute Orthotics at Riddle Memorial
Hospital and Newtown Square Outpatient offices. Managed inventory and cost containment
projects for both locations concurrently. A key contributor in both offices in regards to patient and
operational flow. An effective multi -site liaison for office staff, doctors (partners of practice),
patients and orthopedic department during high volumes demand.
EDUCATION
MBA, Masters of Business Administration - Wilmington University 2015
M.S.M, Healthcare Business Administration Wilmington University
Certified Change Management Specialist & Certified Six Sigma Lean Professional
B.S., Athletic Training Neumann University
PROFESSIONAL EXPERIENCE
Orthotist Technician / Site Management (Full - Time) 2010- present
Media, Pa & Newtown Square, Pa
• Responsibilities included: (a) Working with doctors and other ancillary staff to coordinated
patient care. (b) Providing assistance to surgeons in both preoperative and postoperative care. (c)
Completing all required patient documentation in a timely manner. (d) Assisting with the training
and instruction of policy and procedures for both incoming orthotics technicians and ancillary
staff. (e) Auditing billing submissions, profit and loss statements, and insurance reimbursements
for assigned offices. (f) Excellent at facilitating the understanding of healthcare insurance re-
imbursements and it’s intricacies relevant to patient care.
Administrative Experience
Demonstrated analytical reasoning and quantitative business analysis in operational
efficiency and cost containment for department. Accomplished by utilizing Six Sigma
lean techniques.
Member of think tank that analyzes new and upcoming products to identify cost saving
opportunities of each individual product
P reston Dogan 484-***-**** *******@*****.***
Demonstrated application of analytical techniques for facilitation of small to medium
project administration.
Patient Flow Project
o
Established standards for scheduling allowing for maximum patient
capacity and increased patient experience with practitioner.
Utilization of strong solution based problem solving tactics within
sensitive time tables.
Able to improve patient wait time, with the goal of reducing patient
dissatisfaction.
Inventory Management Project
o
Estimated budget savings of 15% annually based on recommendations
for product and vendor utilization
Cost Containment
o
Contributor to the establishment of product tracking and ordering system
using Microsoft Excel to improve inventory management.
Excels in client and vendor management relations.
Management Experience
Developing functional capability of employees for successful operation of satellite
locations for orthotic department.
Developed performance targets and benchmarks for financial, operational, and customer
service in assigned locations
Implement recommendations on both staffing and inventory levels in assigned locations
to maintain quality standards.
P reston Dogan 484-***-**** *******@*****.***
Planned day to day operations of managed sites.
Responsibilities included the support and implementations of strategic plans to
o
align with future business development goals.
Assist in the development, maintenance, and execution of departmental
o
programs.
Develop and monitor statistical reports to enhance strategies, reimbursements, forecasting
and operational efficiencies.
Pro Physical Therapy (Full-time)
Wilmington, Delaware 2009-2010
Provide assistance to Physical Therapist with evaluation modalities, exercise, and neuromuscular
patient treatment. Effectively demonstrated Therapeutic exercises to patients as part of their
rehabilitation program. Responsible for supporting all Athletic Trainers with Aquatic Therapy and
F.I.R.S.T program. Provide coverage for local high schools games.
P reston Dogan 484-***-**** *******@*****.***
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