Customer Service Office

Thomas Cayia

**** ********** **. ****, ** ***** 919-***-****

**********@*****.*** www.linkedin.com/in/thomascayia

Facilities Management Professional

Summary of Qualifications:

A leader with proven results in developing, implementing and communicating facility needs. Extremely

resourceful, organized, and self motivated to achieve company goals.

Professional Experience:

Facility Condition Advisor, Jones Lang LaSalle, Raleigh/ Durham NC

June 2014 Present

I support Facility Managers in the creation of expense and capital budgets through thoroughly

documenting facility condition and necessary remediation or improvement projects.

Completing facility condition assessments, including interpreting data from work order systems

and engineering data.

Assist in creation of annual expense and capital budgets.

Affectively articulate descriptions of facility conditions including repair/service

recommendations.

Coordinate updates to facility condition database.

Support scope creation of capital projects.

Provide feedback for performance of vendors (landscaping, janitorial, etc.) and maintenance

staff.

Assist with collection of property information and responding to informational requests as

necessary.

Interface with tenants and vendors in daily operations of the buildings.

Utilize mapping technology and scheduling tools to create a cost efficient travel schedule.

Identify and communicate best practices and cost saving opportunities for travel and inspections

Facilities Manager, Square 1 Bank, 406 Blackwell Street Suite 240, Durham, NC 27701

June 2012 June 2014

Administrative facility management including space planning, office build outs, maintenance, security,

office supplies, mail room, and other general office administrative duties pertaining to facilities.

Manage 41,000 SF office space to ensure all Square 1 Bank standards are followed.

Support 12 additional office locations throughout the country.

Assume Security Officer responsibilities including the maintenance of security equipment, building

access cards, new hire related training and emergency evacuation procedures.

Main contact with vendors on facilities issues and building maintenance.

Oversee repairs on facility and general non IT office machine maintenance work.

Work closely with Management to coordinate office moves, new office set ups, furniture and

architectural build outs.

Document all facilities related procedures and communicate as needed.

Ensure all facility vendor contracts meet budgetary requirements, propose cost savings when

applicable.

Business Continuity & Disaster Recovery Plan Assistant as directed by the BCDR Director.

Work closely with HR on ergonomic and safety concerns.

Key Accomplishments:

Coordinated remote office relocations

Managed liquidation of corporate apartments

Overseeing multiple construction projects and office build outs

Facilities Manager, Light Fabrications, 40 Hytec Circle, Rochester, NY 14606

1998 October 2011

Managed an ISO 9001 compliant facility including OSHA regulations and Emergency Preparedness

Responsible for building services, machine shop personnel, repairs and preventive maintenance of all

aspects of the facility including HVAC, plumbing, electrical, approximately $10 million in machine

assets, and grounds upkeep

Responsible for O&M budget; negotiating terms and financial approval of purchases with vendors,

distributors, and contractors required for facility operations

Supervised a staff of employees, involved in all stages of the employee life cycle

Oversaw an environmental management system (recycling program) for ISO 14001 certification

Coordinated office reconfiguration, moves, and provided furniture maintenance

Key Accomplishments:

Directed three multi million dollar building expansions

Completed 2 lighting project upgrades saving the company an estimated $45k annually

Carried out a $110K re roofing project

Initiated a $180K replacement project of 15 rooftop HVAC units and installed a Johnson Web based

HVAC control system

Implemented a recycling program that decreased trash by 11%

Designed and built a new 8000sqft customer service work area

Education:

IFMA Certified; Facility Management Professional (FMP)

Local Chapter Member of IFMA

Monroe Community College, Rochester, NY

Graduated 1995, Associates Degree in Liberal Arts

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