Customer Service Management
Resume:
Gina Brazelton
Haslet, TX ***** Home:
E-Mail: *********@*****.*** Cell:
Career Objective
. Solutions oriented professional seeking a challenging opportunity to
utilize acquired skills and knowledge. Experienced in problem resolution
and inquiries; composing, editing, and proofreading correspondence and
reports, and preparing a range of administrative documents. Over 12 years'
combined experience with mortgage servicing, foreclosure, loss mitigation,
purchasing and inventory management, management and direct employee
supervision.
Core Competencies
Excellent verbal, written, and listening skills
Adept in due diligence investigation and problem resolution
Skilled in conflict management and promoting team building
Attentive to detail
PC including banking applications
Decision making
Capable of rapid orientation
Perform administrative tasks to support client servicing.
Loss Mitigation/Collections.
Able to work independently or with a team.
Ability to organize and prioritize.
Education
Bachelor of Science ( Southwestern College ( Wichita, Kansas campus,
8/2003 - 5/2008
Majors: 2004 Business Administration
2008. Operations Management
Masters of Business Administration ( University of Phoenix, 8/2012
-3/2014
( University of Phoenix Honor Society
Lambda Sigma Chapters
Certifications: 2008 Six Sigma Green Belt Certification
2010 Online Mortgage Loan Processing: Basic and Advanced
Center for Advanced Legal Studies (CALS) Paralegal Program
Certification Program, 9/2014 - present
Computer Knowledge/Applications: Microsoft Office applications, banking
computer applications:
Sharepoint, AS400, Iportal, CROSS, Homebase, Realquest, PACER, AACER,
Landsafe, MERS, LAMP,
LPS, FPS, Fastrieve mortgage systems in addition to navigating title
company websites, and Westlaw
Relevant Coursework Education required from CALS
Interviewing and Investigation
Legal Research and Writing
Corporate and Business Law
Civil Procedure
Computers and the Law
Chosen Elective Specialty Courses
Real Estate
Intellectual Property
Employment History
W.W. Grainger
Roanoke, TX
Distribution Associate 02/2014 -
present
. Select requested product for customer delivery in fast paced
environment.
. Accurately enter customer information
. Make adjustments to entered information in system as required.
. Inventory stock items
ReconTrust/Bank of America
Ft. Worth, TX
Foreclosure Specialist 12/2009
- 10/2013
. Update/correct foreclosure status information using Loan Processing
System (LPS)
. Created Assignment of Mortgages and Substitute of Trustee documents
for third party and beneficiary sales.
. Processed files using Foreclosure Processing System (LPS) and Loan
Processing System (LPS).
. Submit documents for county recording.
. Research and resolve all possible issues that would cause sale
rescission including validity of recorded documents, questions
concerning property legal description, and issues involving
assignments to chain of title.
. Review assignments and substitutions for accuracy.
. Research and correct oversights to unrecorded and recorded foreclosure
deed documents.
. Collaborate with Foreclosure counsel and other lines of business to
resolve escalated issues.
. Verify foreclosure sales are complete.
. Track status of debt collections, foreclosure, and bankruptcy cases.
. Ensure foreclosure loans are being referred timely and correctly.
. Respond to foreclosure requests and inquiries from title companies,
REO, and lines of business.
. Process all foreclosure sale results within the Investor, Insurer,
Agency, and company guidelines.
. Communicate with the attorneys as to ensure the current status of the
loan is reflected at all times.
. Support the servicing of mortgage loans through research and
investigation.
. Loss mitigation/recovery activity and resolution of billing inquiries.
. Provide information and guidance to home owners facing foreclosure,
including, but not limited to budgeting, and debt counseling by
implementing payment plans and modifications while providing customer
program education.
. Review and work with mortgage loans including MHA/
FHA/VA/FNMA/GNMA/CONV and FHLMC accounts with homeowners requesting
modification assistance.
. Review reasons for modification declines with homeowners/ability to
handle escalated calls.
. Provide professional customer service.
Bradco Supply
Wichita, KS
Inside Sales Representative 6/2008 -7/2009
. Bradco Management Training Program.
. Assist in planning and management of daily work activity.
. Scheduled and dispatched product for delivery.
. Problem resolution ability to achieve customer satisfaction.
. Receive product inventory.
. Inventory Management.
. Assist branch manager with quotes.
. Order stock and specialty items.
. Develop action plans that implement the customer service process.
. Promote and monitor safety procedures.
. Verified credit status of customer.
. Prepare paperwork to be given to accounting department for credit or
debit to be issued.
. Answer and route telephone calls.
. Conveyed benefits of products to generate customer interest.
. Retrieve orders and check status of delivery.
. Assist customer with product selection based on need
Machining Specialists
Wichita, KS
Purchasing Agent 9/2007 - 4/2008
. Procure small parts for aircraft manufacture.
. Identify and select vendors to procure requisitioned parts.
. Communicate with vendors to obtain product information (price,
availability, and delivery schedule).
. Prepared purchase orders or bid requests.
. Plan purchasing by analyzing, and summarizing data and trends.
. Receive and review bid proposals and negotiate pricing within budget
limitations.
. Maintained procurement records.
. Review defective or unacceptable goods with inspection, quality
control and vendors to determine source of trouble and take corrective
action.
. Inventory Management/ Verify/reconcile receipt of inventory.
Contact this candidate