Customer Service Sales

Diana Medina

***** ********* ***** ******* ** ***69

832-***-**** (Cell) – ******************@*****.***

OBJECTIVE: To work strategic planning of new business, Marketing and customer service.

QUALIFICATIONS:

Building sustainable customer relationship: Making customers and their needs a s a primary focus of one's actions;

developing and sustaining productive customer relationships .

Building winning teams: Using appropriate methods and a flexible interpersonal style to help build a cohesive team;

facilitating the completion of team goals.

Championing change: Encouraging others to seek opportunities for different and innovative approaches to addressing

problems and opportunities; facilitating the implementation and acceptance of change within the workplace.

Languages: Spanish & English

RELATED EXPERIENCE

Sprouts Farmers and Market

Houston, Tx APR 2013- Present

Bakery Clerk

Baking, packaging, pricing, and merchandising cakes, pies, rolls, muffins, breads and other baked goo ds, assists customers with

the bakery products and services, providing an excellent customer service experience and keeping all store bakery cases

stocked and clean.

Hotel Pro

Houston, Tx DEC 2012-FEB 2013

Accounting and Customer Service

Payroll reports for 250 employees, customer service for applicants and employees, paper work reports, drug test for

applicants, answer calls to the job line, reports to the hotels for approvin g hours, light duty, training, and reports for employee

termination.

Peregrinar of Travels and Tourisms.

Business and Strategic Management Of Marketing DEC 2011-JUN 2012

Bogotá-Colombia

Training employees for the marketing of different products from the many different offices regional and international.

Management operative and productive between airlines, agencies, personal staff and travelers.

Coordination of strategy and planning meetings, training, and points to further plans for the commercialization of the

products of the company with client groups local, regional and international.

Achievement and exceeding sales during the semester made by the company with respect to the previous year.

Alignment, integration and implementation of regional and global solutions

Andiasistencia-Mapfre Asistencia.

Marketing and Sales FEB 2010 – NOV 2011

Bogotá-Colombia

Marketing, expansion, and mai ntenance through new business openings and the solution of different issues with the clients

given by the company, along with the creation of a new business area for the Marketing Department and Sales Department.

HRG Trafalgar Tours

Sales and Conventions FEB 2007 – FEB 2010

Bogotá-Colombia

Negotiations with hotel s and operators national and international proje cts creating new markets for action, sell globally

tourist plans, vendor support, coordination and development of conventions and tours with different affiliates.

EDUCATION

DEGREE IN STRATEGIC MANAGEMENT DIPLOMA IN MARKETING AND SALES

UNIVERSIDAD SERGIO ARBOLEDA (BOGOTA – COLOMBIA) APRIL 2009

COURSE FOR TRAVEL AGENT – SANDAL’S HOTELS IN BOGOTA MAY 2008

COPAAIRLINES–PANAMA CITY IN PANAMA APRIL 2006

AIRLINE SERVICE ADMINISTRATION

FUNDACION UNIVERSITARIA POLITECNICO GRANCOLOMBIANO (BOGOTA – COLOMBIA) FEBRUARY 2006

REFERENCES AVAILABLE UPON REQUEST

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