Customer Service Sales

Camilo Mejia Calle

**** *, ** ******* ***** *, Lahug Cebu City 6000

Mobile:+63-943*******

email: **********@*****.***

Profile

I am provided with an academic formation that has allowed me to have the necessary knowledge,

and the capacities and precise aptitudes for the development of the managerial skills in the search

of the competitiveness. I acquire the workmanship to plan, to organize and administer companies

applying to economic beginning, technological knowledge and administrative essentials in the

development of the organizations. I have taken part in congresses and practical formation that are

offered in my University that have improved my theoretical and applied knowledge, and give me the

necessary skills to be employed at your organization.

I have a determination of being responsible, disciplined and united at work, which allows me to have

excellent interpersonal relations to assume with commitment to the labor obligations. This way I am

confident to be employed efficiently with a team which I can support with an attitude of leadership

and positivism.

EMPLOYMENT

Freelancer

Cebu city, Philippines

August 2014 – November 2014

Bass Energy Exploration is an independent oil and gas company whose primary mission is to

responsibly explore, acquire and produce oil and natural gas throughout the United States. Along

with maximizing revenue for participants. My mission was to introduce potential investors to partner

in joint venture projects.

Arvato Bertelsmann digital services Pte Ltd a Penguin Random House Company – Singapore

Officer, Account Management (Autodesk account)

March 2014 – June 2014

• To process customers requests related to registration and activation.

• Focusing on email and phone enquiries to process registration and activation requests.

• Answering telephone and mail inquiries from customers on any installation and registration

processes .

• Generally dealing with respective sales offices, dealers and users.

• Working to strict service level criteria and deadlines.

• Understanding and applying policies and procedures guidelines to resolve enquiries raised and

non compliance requests.

• Generate customers licensing reports.

• Utilize SRM SALESFORCE, AVAYA, LIVECHAT and SIEBEL CRM Software to setup customer

accounts.

Author Solutions LLC a Penguin Random House Company – Cebu City Philippines

Sales representative – Palibrio Imprint

Sales Department

July 2013 – February 2014

• Responsible for existing accounts. Working with authors to address their concerns in regard to,

recommending and selling publishing services based on their goals.

• Consistently hit sales targets during my first assignment with Palibrio (an imprint of Author

Solutions, LLC)

• Attended trainings by the company for customer service skills and upselling techniques.

• Successfully implemented company trainings to become a top seller.

• Utilize SRM SALESFORCE to setup customer accounts.

Azure Knowledge Corporation - Ahmedabad, India

Senior Research Analyst (Internship)

Marketing Department

June 2010 – August 2010

• Training on Market Research Questionnaire.

• Identifying the Samples and Right Party contacts for the study by secondary Research.

• Field and take mock calls of the team identified for the study.

• Proof read and approves the programmed surveys, Make outbound calls to the target

respondents. Ensure the survey is taken as per the study requirements.

• Record responses from the respondents on the programmed surveys.

• Review and assess the quality of surveys taken by listening to voice files.

• Coordinate with Quality team and reporting team for feedbacks on the study.

• Ensure delivery of the study on time as per the target.

Ski Butternut Resort - Great Barrington, MA - USA

November 2006 – March 2007 (Internship)

Customer service

• Respond promptly to customer inquiries.

• Handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle service inquiries.

• Provide pricing and delivery information.

• Perform customer verifications.

• Set up new customer accounts.

• Process orders, forms, applications and request.

Education

Diploma of Marketing

Carrick institute of education

Completed August 2012 – Melbourne, Australia

Bachelor of Business Administration

Universidad Autónoma de Bucaramanga – Colombia, South America

Completed February 2011

General English

SNT International College - Bournemouth, England. (Accredited by the BRITISH COUNCIL)

Completed November 2007

Languages: Spanish (native) and English

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