Customer Service Representative
Resume:
NICHELLE CLARK
*** *** ***** *****, *******, LA *0068
Home: 985-***-**** Cell: 985-***-****
*************@*****.***
SUMMARY
Customer Service Representative
HIGHLIGHTS
Self- directed Professional and mature
Meticulous attention to detail Resourceful
Microsoft Office proficiency Dedicated team player
Strong problem solver Strong interpersonal skills
EXPERIENCE
ACCESS HEALTH LOUISIANA
Metairie, LA
Call Center Supervisor/Centralized Scheduler
05/2012 t o 0 6/2014
Manage by walking around. Be visible to answer questions.
Take calls that your agents can't handle and be available when an agent appears to need assistance.
Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate,
etc.
Motivate and encourage agents through positive communication and feedback
Being available to affect the entirety of the team's operations differentiates a supervisor from senior
management. To effectively build call center culture, the supervisor is responsible for "on - the -floor"
activities, and must be available to assist agents while they are "on - the - floor." Senior management has a role
that involves less floor time.
ACCESS HEALTH LOUISIANA
Metairie, LA
Patient Representative
10/2010 t o 0 3/2012
Ensure all papers are properly filled out and input into system.
Maintain daily schedules.
Enter and verify that all patient demographics and billing information correctly entered/verified at time of
check in.
Collect balances due at time of check in.
LSU INTERIM PUBLIC HOSPITAL
Metairie, LA
Hospital Admissions Tech II
12/2007 t o 1 0/2010
Excellent customer service orientation skills necessary in order to deal effectively with various levels of
hospital personnel, outside customers and community groups and responsible for quality improvement as it
relates to documentation and the accuracy of assignments
Greets and receives patients to be admitted by conducting personal interviews; entering demographic and
insurance information; confirming pre - admission information; obtaining signatures on legal consents and
insurance forms; receiving payment and issuing receipts for services rendered accepting patient valuables;
distributing patient information literature.
Verifies patient identify by checking identification; preparing and placing identification band on patient.*
Ensures patient's arrival to hospital room or testing area by assigning patient beds; notifying nursing unit of
patient's arrival; calling volunteer to transport the patient to the assigned area.
EAST JEFFERSON GENERAL HOSPITAL
Metairie, LA
Health Information Scanner
01/2006 t o 0 3/2007
Performs duties related to the receipt, scanning, indexing, and destruction of non - electronic health and
administrative information for the File Room/Scanning Unit.
Ensure that all necessary health/administrative information is integrated into Computerized Patient Record
System (CPRS) through PC scanning hardware and Vista Imaging software. After the scanning and indexing
process is complete, the incumbent will conduct random quality audits to ensure integrity of scanned images.
Maintain a daily productivity log of scanning and indexing activities. The productivity log will be provided
to the Supervisor of the file room/scanning unit.
EDUCATION
DIPLOMA: MEDICAL ASSISTING
1999
Eastern College of Health Vocations, Metairie, LA
Coursework in Medical Assisting
NOT COMPLETE: BILLING AND CODING
Anthem College Online, P hoenix, AZ
Some coursework in Healthcare Management
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