Customer Service Manager
Resume:
Lymari Quintana ****
********@***.*** E. North St.
Indianapolis, Indiana 46219
PROFESSIONAL SUMMARY
Skilled Customer Service & Professional Coach seeking a position that will
utilize and further develop conflict resolution, effective communication,
and coaching skills. Dedicated to customer satisfaction and operations
success. 19+ years of work history includes experience in sales, data
entry, account management, operations, mentorship, training, and
supervision.
SKILLS
Goal oriented Multi-tasking Conflict Resolution
Exceptional Trainer/Mentor Strong Team Building Microsoft Office
Excellent Verbal/Written Effective Leader Exceptional Customer
Communication Service
EDUCATION
Institute for Professional Excellence in Coaching
Chicago, Illinois
Professional Coaching Certification
October 2010 -June 2013
QUALIFICATIONS
. Successfully manage and supervise large teams in fast paced
environments.
. Able to productively supervise, motivate, and lead staff members.
. Efficiently resolve escalated customer and client conflicts by
establishing and meeting realistic goals.
. Effectively communicate with dissatisfied customers and clients by
offering incentives to remain loyal and increase company revenue.
. Create and facilitate leadership, customer service, team building and
sales workshops.
WORK HISTORY
St. Vincent Hospital Indianapolis,
Indiana
Patient Services Team Lead
December 2013-Present
Peace Learning Center
Indianapolis, Indiana
Youth Facilitator
May 2013-Present
Intuitive Quest, LLC
Carmel, Indiana
Master Sales/Corporate/Life Coach
July 2012-Present
WebLink International
Indianapolis, Indiana
Account Manager
November 2012-April 2013
Angie's List
Indianapolis, Indiana
Advertising Sales
April 2012-August 2012
Member Sales Team Lead
January 2011-April 2012
Preferred Companies, Inc.
Indianapolis, Indiana
Sales Manager
July 2008-December 2010
Charter One Bank
Indianapolis, Indiana
Third Key Supervisor
May 2008-July 2008
Personal Banker July 2007-May
2008
Starbucks Coffee
Carmel, Indiana
Store Manager February 2005- July
2007
San Diego, California
Shift Supervisor/Assistant Store Manager
June 2000-Jan 2005
Barista October 1998-June
2000[pic]
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