Assistant Administrative
Resume:
MELISSA L. MURPHY
Houston, Texas 77048
OBJECTIVE
To secure a position in an office administration where I can utilize my
skills and ability in a professional environment
EDUCATION
International Aviation & Travel Academy, 06 / 1993 - 12 / 1993
Houston, TX
Certificate in Reservations
Hemphill High School, 08 / 1989 - 06 / 1992
Hemphill, TX
Diploma
ADDITIONAL SKILLS
Windows 2010 / Office 2010 - Excel, Word, Visio, PowerPoint, Project,
Publisher, Windows 2000 / Office 2000 - Excel, Windows 2003/ Office 2003,
Window 98, Word 98, Word, PeopleSoft, PowerPoint, Outlook, Lotus 123, IBM
Mainframe, WordPerfect, DOS, IDX, Medipac Assistant, Cortrak, Internet, 10
key by Touch, SAP Software, ReportXpress220, IBM Mainframe, Medifax,
Report2Web, Kronos, Right Fax, EPIC, Macro Express, NSI Medicaid Assistant,
Kronos Payroll
CHRONOLOGY OF EXPERIENCE
Harris County Hospital District, December 2003 to Present
Job Title: Administrative Secretary I / Payroll Timekeeper / Eligibility
Counselor Clerk
Responsibilities:
Administrative Assistant I
. Typing, filing, employee record keeping, coordinating special
projects for the Director.
. Answered/Screened telephone calls for Administration and routed calls
to the appropriate departments
. Maintain program files, composes, prepare and distributes
correspondence and reports.
. Coordinates departmental and intradepartmental meetings and Retreats
for the Management staff, taking minutes
. Record and Coordinates Director / Assistant Director Calendar.
. Maintain and screen confidential messages and correspondences in a
confidential manner.
. Organizes and maintains all designated department personal files,
responsible for filing general office documents in appropriate files.
Records minutes of staff meetings.
. Manage daily and monthly reports admit and discharges.
. Responsible for ordering supplies through PeopleSoft; maintaining
adequate supplies to assure shortage does not occur in the
department.
. Assist departmental Managers and supervisors with special projects
and assignments.
. Safety Coordinator and Infection Control Liaison.
. Responsible for staff telephone numbers, emergency contacts and
addresses update.
. Completed special projects or assignments as requested by the
Director
. Answered/Screened telephone calls for Administration and routed calls
to the appropriate departments
Payroll Time Keeper
. Timekeeping in Kronos, maintained time and attendance records, correct
and updates the Patient Access Management departmental consisting a
total 271.
. Keeping track of employee (s) absence, tardy on a daily bases.
. Make sure the managers and supervisors are notified of the attendance
for their employee (s).
. Make sure payroll is completed and ready to be approved by the
Managers in a timely manner so the payroll department can process the
employee (s) checks.
Eligibility Counselor Clerk
. Open and sort all incoming mail from patient interested and inquiring
about their gold card or applying for the gold card.
. Input all information in the system regarding the incoming mail
. Answer incoming calls from patient inquiring or checking the status of
their gold card.
. Mailing out patient gold cards, when other counselor complete the
paperwork or application from patients. Complete or Create new
employee files for the Manager
. Answers call from the Transfer center, different hospital regarding
status of patient's eligibility (between 10 - 20 calls) daily with no
limit amount of patients on the list.
. Keeps a daily log of the calls with the patient's name, date of birth,
etc.
. Answers calls and emails from PARC regarding the status of patient's
eligibility from 20 - 30 throughout the day daily.
. Maintain a log of all calls and emails and forward the information to
all Eligibility centers daily.
. Maintain the amount of supplies that are in stock
. Order supplies for Correspondence / Louis J. Moore twice a month.
. Back up for Holly Hall when secretary isn't in or when needed.
. Open mail - receive the mail 3 days of the week... Monday, Tuesday,
Wednesday
. Open every envelope, Put in stacks of 10 separating English and
Spanish
. Separate Pending Returns based on Eligibility Centers
. Keep a daily log on how many applications comes in for both
Correspondence and Southwest Eligibility
. Track and day stamp incoming patients applications for Eligibility
. Log application after tracking them
. File applications in file cabinet after tracking and logging
. Withdraw applications for patients applications when approved
. Audit log sheets to make sure all applications are on the log sheets,
distribute the applications to the caseworker have the caseworker to
sign / date the application as they are passed out to them throughout
the day
. Relieve the Front Desk workers as needed
. Greet our client, and route clients to the appropriate case worker
. Research on a daily basis to see what applications are out close to 14
day, and get status from caseworker, if the caseworker isn't in
research the area for the applications and distribute the apps to
another caseworker to be completed in a timely
University Care Plus, December 2000 - August 2003
Job Title: Front Office Assistant / Release of Information Clerk / Notary
Responsibilities:
. Received sort, and delivered all department mail to appropriate
personnel
. Managed multi - line switchboard
. Greet and assist walk - in customers including patient's physicians
and department staff with various medical records needs.
. Faxing and copying requested medical records
. Copied and processed all medical records that needed to be notarized.
. Process Release of Information checks for deposit; Account receivables
American Image, April 1994 to November 2000
Job Title: Front Office Assistant
Responsibilities:
. Greet and direct all customers.
. Received sort, and delivered all department mail to appropriate.
. Managed multi - line switchboard.
. Answer all incoming calls, faxed and copied, reconciled invoices,
maintained filing system alpha and numeric order.
. Order supplies for the department and kept inventory of the stock of
supplies.
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