Customer Service Management
Resume:
Y OLANDA M C C ALL Bennettsville, SC 29512
678-***-**** **********@*****.***
CUSTOMER SERVICE BUSINESS LOGISTICS RESEARCH & ADJUSTMENT
A highly talented administrative professional and customer service advocate with experience providing exceptional support and ensuring projects are
completed on time and with extreme confidentiality. Extremely accurate and organized with strong skills in budgeting, team building, database
management, process improvements and leadership. Strives in fast-paced environments performing regular and recurring duties independently
without supervision. Proven team player with the ability to work with people at all levels of a corporation. Detail-oriented self-starter with excellent
oral and written communication, interpersonal, organizational and multi-tasking skills.
SELECTED HIGHLIGHTS
Demonstrated ability to implement and maximize the company’s objectives customer satisfaction and financial operations.
Demonstrated high-level of abilities of various computer software programs and fluency in using software packages (Microsoft Office: Excel,
Word, PowerPoint, Outlook)
Immense ability to maintain a good working relationship with all co-workers, vendors, clients and the public
Strong interpersonal, communication and organizational skills
Recognized as a leader with strengths in project management, administration and business development
Excellent communication skills proven by the ability to lead and interact with people from diverse backgrounds
CORE COMPETENCIES
Logistics Basic Accounting Auditing
Tax Processing Cash Handling Client Relations
Invoicing Leadership Customer Focused
PROFESSIONAL EXPERIENCE
LinCare Jacksonville, FL 2014 – 2014
CSR/Medical
Establishing relationships with customers and maintain confidential medical information
Invoicing and dispatch medical supplies to customers
Verifying Medicaid/Insurance Coverage
Ceva Logistics Jacksonville, FL 2013 – 2014
Transportation Analyst
Data Entry
Update Company Database
Provide Management with department updates
Invoicing/Billing
Menlo Worldwide Logistics Atlanta, GA 2011 – 2013
Logistics CSR
• CSR for high tech division company, overseeing sites in GA, NC, SC, VA, IA and OR.
• Manage the flow of high tech material between the point of origin and the point of destination in order to meet the requirements of customers
or corporations.
• Create ticket orders from emails submitted by management or concierge.
• Train new hires for CSR positions.
• Input information into the system for new hires in the Pandora and Menlo divisions.
• Ability to make decisions based on information I’m giving and standing behind that decision.
Bank of America Tucker, Georgia 2009– 2010
Research & Adjustment Rep
• Research and resolve check discrepancies within the IRS department.
• Assisted with Business Support, auditing, filing and imputing their files on excel spread sheets.
• Analyze and investigate errors regarding company reported data, compiled statistics and prepared various reports for management, maintained
quality assurance of all collected data
Time Warner Charlotte, NC 2007 – 2009
Retail Sales Specialist
• Responsible for daily activities pertaining to payments, orders, and miscellaneous customer service duties for all services including, digital
cable, VOIP, and Internet.
• Created and maintained daily reports.
• Reconciled accounts to balance back at the end of day for deposits. Performed monthly audits with equipment, cash bags, and paperwork.
Bank of America Tucker, Georgia 2005– 2007
Fraud Specialist
• Investigating cases of known or suspected violations of the law related to the fraudulent receipt of bankcard use. Contacts public and private
entities to secure and verify information related to bankcard fraud.
• Wrote comprehensive, factual reports of all investigative activities and all evidence gathered.
• Reviewed financial records and spending patterns of the customer to determine fraud.
• Explained legal protocol to filing a claim and mail appropriate paperwork to the customer.
Time Warner Charlotte, NC 2000 – 2005
Call Center and Retail Sales Specialist
• Responsible for daily activities pertaining to payments, orders, and miscellaneous customer service duties for all services including, digital
cable, VOIP, and Internet.
• Created and maintained daily reports. Trained new employees on payment center procedures and policies.
• Reconciled accounts to balance back at the end of day for deposits.
• Performed monthly audits with equipment, cash bags, and paperwork.
• Assisted disgruntle customers resolve their issues with service or a bill, without it being escalated to the next level.
• Answered phones in a high call volume environment.
ADDITIONAL CREDENTIALS
TECHNICAL SKILLS Microsoft Office, XP Professional, Windows 7, 10 key, Google Docs, Auditing, SOP, SWI, Accounts
Receivable.
EDUCATION Richmond Community College Secretarial Science Courses Rockingham, NC 1999
Bennettsville High School Diploma Bennettsville, SC 1988
VOLUNTEERISM Relay for Life, Autism Walk, Boys and Girls Club
References: Available Upon Request
Contact this candidate