Executive
Resume:
Monica Maldonado
P.O. Box *** Florence, MS ***** 210-***-****
************@*****.***
Award-w inning, established and successful Government and Community
A ffai rs/ Public Relations executive with a penchant for educating and
i nforming legislative and regulatory authorities regarding issues of
i mportance to stakeholders. Known for effectively developing strong
community ties with the general public, community leaders and elected
o fficials.
U.S. Depa rtment of Housing and U rban Development
D i rector 2014-2015
Responsible for the oversight of all Public Housing programs including the Section 8
Housing Choice Voucher Program; Capital Fund Programs, Management
Assessment Programs ; Operating Fund Programs with an $86 million annual
federal investment and over $450 million in annual budgets, with a $2 billion dollar
physical inventory; and resident self-sufficiency and economic independence
p rograms in the State of Mississippi. Mississippi PHAs own and operate public
housing, Section 8 Project Based properties, market rate properties, multifamily
and Rental Assistance Demonstration (RAD) projects.
Ensured the creation of problem solving partnerships and that staff use their
i nf luence and systems thinking to address unacceptable performance of the high
r isk PHAs. Led a team of 12 senior level federal employees with an annual salary
pool over $1.3 million.
Managed communication between the Department and elected officials, media,
s takeholders and the 54 housing authori ties in the State of Mississippi. Spoke on
behalf of the agency at public meetings regarding housing needs and availability in
t he State, at Grand Openings/ r ibbon cuttings and industry events.
H ousing Authority of the City of Stanton
Rankin Housing Authority
Executive Di rector 2011-2014
Successfully t ransformed an officially designated substandard agency into an
i ndustry leader for small PHAs. T ripled rent collections while concurrently
i ncreasing occupancy by 50% in the fi rst 18 months of employment. Improved
f inancial status of the agency by working to absorb another failing agency and
t u rning it around with similar results in less than six months. Managed 4
m ultifamily AMPs (projects) with a 60% assisted and 40% market rate units in the
portfolio.
Expanded operations by managing private-sector rentals in addition to original
i nventory and improving community relations with local leaders. Managed outside
m ultifamily and single family properties for landlords. Led the State of Texas in
i nnovation as a major change agent in the industry. Reduced dependency of federal
subsidy by over 50%, and grew team of employees from 4 to 10 in order to increase
p roductivity and capacity. Named Executive Director of the Year by the TX Chapter
of the National Association of Housing and Redevelopment Officials. Received the
“Outside the Box” award from the Texas Housing Association.
Streamlined operations to meet funding cuts while enhancing client services,
recovering lost revenue opportunities and implementing new funding sources.
Converted a failing agency that should have experienced devastating budget cuts
i nto one which has an increased budget forecast for years to come. Represented the
agency to the public, clients, media, elected officials and other stakeholders.
A merican G I Forum National Veterans Outreach P rogram
D i rector of Planning and Development 2011
D irected media and public relations, government affairs, grant writ ing and revenue
generation of approximately $20 million annually a nationally recognized Veterans
Service Organization (501(c)3) in the Uni ted States. The American GI Forum is the
oldest and largest Congressionally chartered H ispanic Veterans membership group
(501(c)4) in the United States. The NVOP is a non profit corporation established by
t he American GI Forum made up of several smaller companies, including case
management services, job t raining, elderly and disabled affordable housing
developments, a residential center for homeless veterans, a construction and
weatherization company, and a corrugated box manufacturing and kit ting
corporation.
M onica Qui roga Consulting 2004- 2013
Contract Consultant
Mentored candidates and sitting elected officials and board members in the areas of
media relations, public relations, networking, grooming and appearance,
b ipartisanship, effective negotiations, constituent services, parliamentary
p rocedure, Information Act and Open Meetings regulations. Presented individual
consultation and group workshops in these key areas of public service to community
leaders, specializing in organizations with rural constituencies. Drafted and
d isseminated press releases, facilitated intergovernmental communications,
developed constituent service programs and other activities related to positive
p ublic perception of clientele.
“ Transforming Elected Officials into Effective Officials.”
H ousing Authority of the City of San Antonio (SAHA) 2007- 2010
I n tergovernmental and Community Relations
Named to Affordable Housing Finance Magazine’s Top 50 Affordable Housing
Developers in the nation (April/May 2010 edition) as 7 th best in the United States,
an honor shared with many of the country’s top Presidents, CEOs and other
community leaders. Advised Presidents/CEOs, Board of Commissioners members
and senior leadership to guide the policies and direction of the organization, and led
facilitative collaboration processes relating to operations of the agency.
M anaged the development and promotion of effective working relationships between
t he largest public housing authority in the State of Texas and local, state and
federal governmental agencies, elected and appointed officials, and business and
community groups. SAHA has a $110 million annual budget, over $350 million in
assets and serves 65,000 clients annually. Coordinated the company’s in terests in
legislative initiatives by educating and informing legislators, stakeholders and the
general public about the agency’s stance on legislative issues. Pitched new
development and neighborhood revitalization projects to neighborhood associations,
elected officials and economic development stakeholders with an average investment
of $25 million per project. Mediated contentious issues between stakeholders and
t he agency.
Oversaw the agency’s community outreach ini tiatives, including events planning,
caterings, grand openings and special events. Led corporate social responsibili ty
i ni tiatives. Engaged stakeholders, outside agencies, development staff and
volunteers to provide resources for community events and promote general goodwill
for the agency.
University of the I nca rnate Word
D i rector of Development/ Alumni Relations 2007
Directed public relations and community relations activities on behalf of the
U niversity and subsidiaries, officed at St. Anthony Catholic H igh School (SACHS), a
p remier college preparatory, owned and operated by the University of the Incarnate
Word (UIW) with the responsibili ty of all major fundraising and development,
a lumni affairs, student and employee development, scholarship development and
administration.
United States House of Representatives
D eputy D i rector for Congressional D istrict 23- TX 2004-2007
Managed communications to address the concerns of constituents in the 23rd
Congressional District; the 8 th l argest Congressional District in the Nation.
Mediated federal casework between constituents and federal agencies, including
H UD, Social Security, Immigration, Veterans Affairs, IRS, Customs and Border
P rotection, Agriculture, Health and Human Services, and other federal issues.
Served as the primary point of contact in West and South Texas for the Chairman of
t he Agricultural Appropriations Subcommit tee of the United States House of
Representatives. Supervised offices in West Texas, Del Rio, Ker rville and Laredo,
T X. Managed the appointments process to the United States Mi li tary Academies.
Worked with local and state elected officials to determine the specific needs of
communities in ru ral West and South Texas. Facilitated External Relations and
Governmental Affairs, including organizational, local, state and federal government
relations in both a horizontal and vertical aspect. Maintained a federal presence
across the District from the Lower Valley of El Paso, Texas to Laredo. Addressed
d iverse groups at ceremonial events, roundtable discussions, and informal and
business settings.
S ul Ross State University- Ambassadors P rogram 2001- 2005
P rogram D i rector (Student/ I nstitutional Employee)
P resident, SRSU Student Government Association (SGA), 2003-2004. SRSU Alumni
Association Executive Board, 2003-2005. President of SRSU Chapter, Delta Tau
A lpha (National Agricultural Honors Society), 2004-2005. Nominating Commit tee’s
choice, DTA National President, 2004.
Chairman, Texas State University System Student Advisory Board to the TSUS
Board of Regents (2004-2005), a Board of distinguished individuals appointed by the
Governor of Texas. Lobbied for the policy interests of 60,000+ students across nine
campuses across the state to the Board and Texas State officials as the elected head
of the TSUS Student Advisory Board. Presented verbal and wri t ten communication
to interested individuals, stakeholders, elected officials and news media sources to
f urther the story, mission and outreach efforts of the Board to the public.
P rogram Director of SRSU Ambassador Program (2003-2005). Supervised up to 20
scholarship recipients to ensure fulfillment requirements for maintaining their
scholarship. Worked closely with the recruiting department to increase enrollment,
coordinate orientations and special events, and educate community leaders about
t he opportunities for facility use at SRSU, volunteer services available, and general
p romotion of the University. Maintained relations with local, state, and federal
elected officials on behalf of the University’s recruiting offices.
E D UCAT ION
Sul Ross State University
A lpine, Texas US
San Antonio College Law Enforcement Academy
San Antonio, Texas US
Certification - 8/1999
M ajor: Reserve Peace Officer
B achelor of Science - 5/2005
M ajor: Agricultural Business
M inor: Business Administration
L EADERSH I P STUD I ES
Leadership Big Bend 2005-2006
San Antonio H ispanic Chamber of Commerce Alexander E. Briseno Leadership
Development Program 2008
San Antonio Housing Authority Leadership Development Program, 2009
Champions School of Real Estate, 2011
Certified Public Housing Manager
H ONORS AND AWARDS
Sul Ross State University Distinguished Young Alumnus 2015
TXNAHRO Executive Director of the Year 2014
Texas Housing Association Outside the Box Award 2013
W ho’s Who Among College and University Students 2004
National Deans List 2004
A ll-American Scholar 2005
SRSU Community Service Award 2004
Texas Public Relations Association (TPRA) “Best of Texas” Award 2008
Association for Women in Communications Proliner Awards, (Best Brochure, Best
Special Event, Best Overall External Magazine, and Best Newsletter) 2008
A FF I L IAT IO NS
Texas Housing Association, Board Member 2011- present
Co-Chair, Joint Legislative Commit tee, THA/ TXNAHRO 2012
T XNAHRO 2007-present
National Association of Housing and Redevelopment Officials 2007- present
P ublic Housing Authorities Directors Association, 2007-present
National Coalition for Homeless Veterans 2011
Bexar County Reentry Council 2007-2009
San Antonio H ispanic Chamber Government Relations Committee 2007- present
F loresville L ions Club, 2009- 2011
San Antonio Youth Summit, Board Member 2009- 2010
Bexar County Re-entry Council member, 2008- 2010
San Antonio Real Estate Council member, 2007- 2010
San Antonio North Chamber Government Relations Commit tee 2007- 2010
South San Antonio Chamber of Commerce Economic Development panel, 2007- 2010
Council of Large Public Housing Authorities, 2007- 2010
F loresville 4A Corporation, President, Board of Directors, 2009
A dvisor, City of San Antonio Dignowity H ill Redevelopment Plan, 2009
A lpine Convention and Visitors Bureau Board of Directors, 2004-2006
Delta Tau Alpha National Agricultural Honors Society, 2003-2005
I n tercollegiate Horse Show Association, 2001-2005
R EFERENCES
Dora Alcala
Former Mayor of Del Rio, Texas
Governor’s Commission on Mil i tary Preparedness
R ichard Martinez
In tergovernmental Affairs Manager
VIA Metropolitan Transit
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