Customer Service Supply Chain

David L. Wilson

*** ******** ***** ? Woodstock, GA 30189

Mobile 404-***-**** ? Office 678-***-****? Email **********@*****.***

A detailed and meticulous supply chain analyst with strong communication and problem

solving skills. A results driven individual with an eye for detail and

passion for accuracy. Professional and customer focused with the ability

to present solid performance and service.

Business Planning Problem Resolution Quality

Assurance

Business Process Reengineering Influencing Skills

ERP/MRP

Contracts Administration Negotiation Skills

Supplier/Vendor Management

Cost Containment Logistics Management Systems

Implementation

Efficiency Improvement Project Management

Warehouse Management

PROFESSIONAL EXPERIENCE

Independent Consultant ? Woodstock, GA ? 2000 - Present

Supply Chain Analyst

. Participated in a strategic review and analysis for a client's current

supply chain network. Utilized Tableau 8.1 and MS Access to establish a

baseline and identify areas for improvement and reduction of expense.

Assisted in developing a detailed distribution network model design

optimization study using LLamasoft's Supply Chain Guru for client's

global operations. Primary focus on outbound distribution product flows

from the production facilities through distribution centers to the

customer. Secondary focus on inbound raw materials and product flows to

the production facilities.

. Managed the development of Business Scenarios and Business Process

Workflows in delivering Salesforce.com for Coca-Cola Refreshments. This

solution aided in optimizing the customer on-boarding process and

reducing the on-boarding cycle time from 16 to 6 days.

. Completed joint application development (JAD) sessions and documented

business flows for the European Division of Driscoll's, a global fruit

distributor, for the deployment of Microsoft Dynamics AX (DAX) ERP

package. The DAX solution aided the business planning team with

providing real time data instrumental in building effective planning

forecasts to meet global demand.

. Completed joint application development (JAD) sessions and documented

current and future business flows for Defense Logistics Agency (DLA) JDA

and Manugistics deployment for planning and inventory management

capabilities for service maintenance activities for both the branch of

the Air Force and Army. Analyzed problems, built consensus with DLA

staff, managed client relations and supported the deployment work plan

for BRAC Strategic Sourcing (SS) and Inventory Management and Stock

Positioning (IMSP) projects.

. Managed data integration between Steelwedge Demand Planning tool and SAP

for Electronic Data Systems (EDS) business units in North America and

Asia Pacific. Led workflow analysis for processes and removed

bottlenecks to support the full software functionality of the demand-

planning tool. EDS is now able to forecast for items at both the family

and item level while utilizing current demand to negotiate better

pricing with manufacturers and suppliers.

. Managed the implementation of Maximus FacilityMAX software tool for

Metropolitan Atlanta Rapid Transit Authority (MARTA) Bus and Rail

business unit that enabled MARTA to improve, automate, and integrate its

facilities management, asset management and maintenance operations.

Reduced employee theft, increased use of all transportation vehicles and

improved employee productivity resulted in $1 million in savings.

. Designed and implemented an integrated transportation management system

(TMS) to monitor freight shipments and carrier performance. Reducing the

number of carriers and identifying the most profitable lanes for the

client based on the 80/20 rule that resulted in a $1 million reduction

in transportation and inventory carrying cost.

. Led and managed the setup of a 100,000 square foot warehouse to store

Motorola cellular products for Sprint. Product storage in the warehouse

was based on ABC product classification. Performed price and purchase

negotiations in setting up a bay storage racking system, implemented a

customized warehouse management system and internet security 24X7

monitoring surveillance system resulted in $25,000 in savings and

increased customer service.

. Led a process improvement analysis project for account payables and

operations departments. Developed a process to monitor all un-invoiced

shipments and centralized all station accounts into one master account

with FedEx, thus reduced billing time from a 21-day to 7-day period

resulted in $30,000 in savings.

. Led workflow analysis for processes, systems and organizational

functions in structured interviews, observations, data analysis to

determine where and how to generate measurable benefits. Trained client

on the effective use of management control systems, tools, techniques

and group problem solving in supporting Six Sigma's continuous

improvement methodology. Resulted in an annual cost savings of $1

million by reengineering processes and staff reduction.

. Managed the implementation of Yamaha's Customized Order Management

Planning Asset Software Solution (COMPASS) for the southeast region

headquarters which aided in coordinating Sales Planners, Marketing,

Factories and Logistics as required for managing / escalating critical

delivery control issues and irregular shipments. This resulted in annual

cost savings of $2 million in on time shipments, optimum inventory

levels, cycle-time control and inventory utilization.

Perficient, Inc ? Atlanta, GA ? 2010 - 2012

Consultant

. Implemented SAP APO software module at AT&T to aid in planning for

customer demand for telecommunication equipment between distribution

centers and local fulfillment offices. This solution aided the business

planning team with building effective forecasts for all cable set top

boxes, kits and accessories nationwide.

. Implemented a business process reengineering solution for home loan

foreclosures. This solution aided the Wells Fargo planning team with

documenting standardized business processes guides and workflows for

effective business planning and forecasting. The Wells Fargo Foreclosure

planning team is now able to utilize dashboards to communicate processed

loans, exceptions and business metrics with the executive leadership

team.

PricewaterhouseCoopers, LLP ? Atlanta, GA ? 1999 - 2000

Consultant

. Integrated i2 Supply Chain Planner and Transportation Planner modules to

process internet orders increasing order processing levels by 50% and

managing over 20 facilities and representing over 100,000 demand points.

. Increased multi-site Master Planning capabilities, while providing

functionality to assist in forecasting, inventory planning and capacity

material reservation. Reduced inventory by 33%

. Led new business pursuits that resulted in over $2 million in revenue.

Monitored industry statistics and trends. Gathered data on competitors

and analyzed prices, sales and method of implementing and marketing

supply chain solutions.

. Contributed to identifying business synergies, changing business

processes and improving information flows across the clients'

organization to meet corporate goals.

Client List: Yamaha Motor Company, Ohio Casualty Group, City of Atlanta,

Metropolitan Atlanta Rapid Transit Authority (MARTA), Electronic Data

Systems (EDS), Defense Logistics Agency (DLA), AT&T, Wells Fargo,

Driscolls, Eastman Chemical, i2 Technologies, UPS, Gate Gourmet and

Hamilton Sundstrand

Nortel ? Research Triangle Park, NC ? 1992 - 1997

Business System Analyst

. Developed software solutions utilizing all phases of the Software

Development Lifecycle that included requirements gathering, design,

development, testing and production support phases.

. Managed the development and implementation of a customized Inventory

Warehouse Excess and Obsolete System (WEOS) that aided in reducing

inventory carrying cost by 30% utilizing the ABC accounting method.

. Worked with a team of system analyst to implement a "real-time"

interface between the BOSS Gold order management system and TRW

inventory warehouse management system which improved order accuracy and

fulfillment rates by 75%.

. Managed and implemented Bendata's helpdesk problem tracking tool

resulting in a 40% improvement in overall customer service levels. This

tool ensured that all customer requests were continually tracked and

aided in identifying common documented solutions.

. Implemented BOSS Gold new order management system which integrated

inside sales, production and distribution operations resulting in

improved fulfillment, reduced back orders, eliminated reoccurring

errors, and improved distribution efficiencies.

EDUCATION

University of Tennessee, Knoxville, TN, M.B.A. - Marketing, Logistics &

Transportation

North Carolina A&T State University, Greensboro, NC, B.S. - Computer

Science and Mathematics

SOFTWARE SKILLS

SAP Steelwedge Crystal Reports Tibco

i2 Technologies

MS Project Visio MAXIMUS LLamasoft

J.D. Edwards

Tableau MindJet Captivate Manugistics

MS Office Suite

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