Administrative Assistant Customer Service
Resume:
DESIREE MYERS *** Samar
Court, Apt. **
ADMINISTRATIVE ASSISTANT PROFESSIONAL Corona,
CA 92880
********@*****.***
OBJECTIVE
Results-driven administrative assistant dedicated to providing the highest level of service and
organization, excellent attention to detail and a strong desire to grow and succeed. Offering excellent
clerical abilities, effective communication skills and dynamic problem solving abilities.
KEY STRENGTHS AND COMPETENCIES
• Strong Microsoft Office Suite skills
• Excellent communication skills with colleagues, customers, patients and medical professionals
• Functional knowledge of many software systems including QuickBooks, Kronos and Lawson
• Skilled at training incoming employees
• Strong attention to detail
• Excellent multitasking abilities
• Strong organizational skills
• Works well under pressure
• Exceptional customer service skills
• Works effectively in high-pressure, high-intensity situations
EDUCATION
California Paramedical and Technical College
Respiratory Therapy Courses 1999 -
2001
La Sierra High School
High School Diploma
1992 - 1996
PROFESSIONAL EXPERIENCE
CHOC Children’s Hospital Orange, Calif.
Clinical Specialists’ Neonatology Department Assistant August 2011 – June 2014
• Served as department assistant to 40+doctors in the Neonatology department
• Assisted with the Neonatologists’ schedules and reappointments to other hospitals
• Ensured all medical licenses were current
• Communicated with medical staff to take necessary steps for credentialing compliancy
• Scheduled meetings and managed Neonatology team meeting minutes
• Organized special events for graduating NICU fellows
• Paged surgeons and physicians
• Served as vendor liaison
NICU Unit Secretary June 2008 –
August 2011
• Coordinated NICU Fellows Didactic/Journal Club program for CHOC Children’s
Hospital
• Ensured all department medical licenses were current
• Managed the hospital census for the CHOC NICU and seven affiliate hospitals
• Answered phones and directed calls as needed
• Paged surgeons and physicians
• Inputted unit secretaries’ schedules into Lawson scheduling systems
• Entered doctors’ orders into patient charts
• Trained all incoming unit secretaries
• Facilitated patient admissions, discharges and associated logistics
• Acted as Department Assistant for five months to cover leave of absence, reporting
directly to the department director. Responsibilities included scheduling meetings, tracking
certifications, Kronos payroll management for 130+ employees, meeting minutes, Word,
Excel and PowerPoint projects
Tri Universal Redlands, Calif.
Administrative Assistant March 2007 – July
2007
• Answered incoming calls and scheduled interviews for sales person placement
• Routed all incoming calls to proper staff members
• Miscellaneous clerical duties including filing, faxing, and responding to emails
• Reviewed resumes online for potential incoming sales staff and prepared time sheets
APT Staffing Inland Empire, Calif.
Leasing Consultant March 2006 –
May 2006
• Answered incoming calls from potential renters and made appointments for apartment
viewing
• Provided details on filing deadlines and application status for potential renters
• Routed all incoming calls to proper staff members
Communicated clearly and respectfully to customers
REFERENCES
Available upon request.
Contact this candidate