Operations Supervisor

Location:

Posted:

February 05, 2015

Sallieann GomezSallieann Gomez Sallieann Gomez

Phone: 513-***-**** E Mail: *********.*****@*****.***

Objective

To apply my leadership skills to a company where I can impact growth and build customer loyalty. Looking for a career change in a

fast paced environment where a background in management can be applied to help motivate others and create a highly engaged and

productive team.

Experience

Operations Supervisor, Best Buy Store 321, Niles, IL April 2013 Present

Oversee store’s daily functions to ensure readiness and standard operating procedures: this would include Hiring & Staffing,

Store Budget, SOP audits and Scheduling & Labor Management. Support manager on duty and handle all MOD calls

while running the floor. Focus on building an efficient team in the front of the store: Customer Service, MCSA’s, and

Sales Transaction Associates to impact revenue and help regulate smart business decisions. Drive business sales results

by coaching and motivating team. Provide friendly customer service through respectful and knowledgeable associates.

Build strong communication with management and sales team. Reduce shrink and regulate inventory by reducing

paperwork and transaction errors.

Multi Channel Sales Associate May 2012 – April 2013

Filter all incoming calls and direct appropriately. Handle all MOD and department calls to relieve sales floor before transferring. Drive

sales and services by focusing on closing sales and processing over the phone. Close out and create orders through Store Pickup.

Assist customers in a timely manner to reduce wait time in store and on phone. Drive down phone abandon rate by having awareness

of queue and by being prepared to sell. This would include knowing current promotions and knowledge of all departments, services,

product and standard operating procedures.

Physical Inventory Specialist September 2011 – May 2012

Ship and receive all incoming and outgoing product in a high volume store. As truck lead assign and delegate department down

stocking and oversee productivity and lock up items. Maintain store functionality and ensure all demos and displays are all properly up

and running. Responsible for overall store look and feel. This would ensure but not limit to Store Display plates, cleanliness, Signage,

Marketing and maintaining store stock. Organize and maintain a clean warehouse for daily functions and to prevent store shrink.

Education

The Art Institute of OH Cincinnati

Degree: Associates Degree in Graphic Design

The University of Cincinnati

Degree: Bachelor of Arts in Spanish Language and Literature

Skills

Proficient in Sales and Customer Service. Advanced user of Adobe Suite CS4: Photoshop, Illustrator and Flash. Knowledgeable in

Microsoft Office 2010. Studied photography and studio portraiture. Have basic knowledge of Spanish Language and Literature.