Customer Service Medical
Resume:
Chanice Gordon
Glen Allen, Virginia 23059
Cell Phone 804-***-****
E-mail: *************@*****.***
OBJECTIVE: Seeking a challenging position in a professional setting.
EDUCATION: Richmond Technical Center
Richmond School of Health and Technology (RSHT)
Graduation Date June 2010
DEGREE: Associates of Applied Sciences in Allied Health
Medical Assistant
GPA 3.7
Armstrong High School
Graduation Date June 2006
CLINICAL AND ADMINISTRATIVE EXPERIENCE:
Dominion Medical Associates
Richmond, VA 23223
March 22, 2010 – May 24, 2010 (Externship)
Primary Care Physician Dr. Richard Jackson
Duties included interviewing patients, taking and recording vital
signs such as pulse rate, temperature, blood pressure and weight.
Performing EKG’s, phlebotomy, giving injections, exam room
preparation, scheduling appointments and procedures duties also
included preparing patient charts, operating the switchboard,
coding and filing.
OTHER EXPERIENCE:
June2014-Present Virginia Department of Conservation and Recreation, Division of State Parks
Customer Service Counselor
Provides first-line communication by ensuring delivery of
excellent customer service, dealing with service recovery
situations, following agency established customer service policies
and procedures. This includes assisting all of the customers with
site availability issues, financial issues for rental fees and
incidental fees. I provide excellent customers services daily with a lot of customers that are very
impatient. As a fist-line Counselors
I’m proficient with handling the automated phone system,
reservation system software, and in particular providing
information specifically for False Cape Federal Permits, Parks
hunts, activities each park offer customers, for camping, cabin
rentals, refunds, transferring and cancellation reservations. I also
research customer accounts and notify management when
inventory discrepancies are discovered with availability and fees.
Jan2014-April2014 CTR Staffing/ Jen Care Medical Richmond, VA
Patient Ambassador
Duties include marketing, event scheduling, face to face patient
interaction, excellent customer service skills, understanding
medical terminology, willingness to assist patients with medical
paperwork with compassion and great communication. Being an
organized, happy, outgoing, extremely energetic individual who
can maintain a ready smile in a very busy and sometimes stressful
environment; assist human resource staff, also assisted with
catering events, accounting, book keeping, strategic planning,
administrative practices and procedures. Met and exceeded
company’s goals, and was responsible for building relationships
with company’s staff and private and/or outside vendors. Duties
also included shipping, mailing, faxing, emailing, and worked with
several Microsoft software applications.
Mar2013-May2013 Healthport/ Medical Records (ROI) Richmond, VA
Release of Information Specialist I
This is an entry level position responsible for processing all release
of information (ROI) specifically medical record requests in a
timely and efficient manner ensuring accuracy and providing
customers with the highest quality product and customer service.
Associate must at all times safeguard and protect the patient’s right
to privacy by ensuring that only authorized individuals have access
to the patient’s medical information and that all releases of
information are in compliance with the request, authorization,
company policy and HIPAA regulations.
June 2012-August 2012- Aerotek Staffing Henrico, VA
Program Support Technician
Duties include immediate answering, so your callers don't have to
wait, friendly, U.S. based operators with continual training and
monitoring, being an educated operator and ready to answer any
FAQ's, provides detailed scripting to direct your callers to the
correct place and also provide warm transfers. We offer 24/7
service to our customers and make sure that when they call in with
a request or when a new customer calls, I use that call as an opportunity to provide first class
service.
Faster answer times and immediate delivery of your messages to
the correct on-call. No mistakes
Order Entry, Including Up-sell and Cross-sell, Registrations,
Customer Service, and Help Desk
Technical support technicians may either assist an organization's
employees with their computer problems or help solve customer
problems by phone or e-mail. Excellent customer service and
problem-solving skills are essential to this career. Technical
support technicians must have a solid understanding of computer
hardware and software to be able to answer questions about
hardware and software problems and also may work for
organizations, vendors or companies that provide third-party
contract technical support. Manage customer questions directly
via telephone or e-mail. A high degree of technical skill is needed
to solve problems in what can be a stressful environment.
Provided helped with the installation of new programs and
equipment.
Oct 2010-Mar2011-Medicare! Vangent Inc. Chester, VA
Gen-Med Tier 1! CSR
Duties included assisting Medicare beneficiaries on the phone
with their health insurance issues, discussing claims with
Medicare recipients and make sure the Medicare Department pay
their portion as agreed also accessed the State Medicare
Department database if the recipient did not have their Medicare
Number.
Registered and signed Medicare beneficiaries up for Medicare
Advantage and Drug Plans. I was also responsible for explaining
and make sure all Medicare recipients understood the rules,
regulations and policies.
Nov 2008-June2009-Capital One, Chester, VA
Risk Representative
Triage Department
Duties included taking 60-100 calls per day in the Triage and (high
call volume) unit providing customer service and assisting
customer calling in to report fraudulent activities on their account
and accurately updating the information in Capital One's In house
Triage Database.
Collection Department
Access Capital One Delinquent database for delinquent accounts
duties included collecting pass due payments on delinquent accounts and helping delinquent
customer set up a payment plan
to bring their account current before reporting to the credit
bureau.
Communicated with third parties on behalf of the customer with
debt management companies; also discussed financial situation
with customers that was in bankruptcy and foreclosures and their
ability to pay Capital One
2006-Unistaff Temporary Agency/Wyeth Pharmaceutical,
Richmond, VA
Packaging Associate
Duties included working on a production line prior to starting
ensured that every station and production area was clean. Worked
the production line for several different products and helped with
the recall line to re-package production on the recall list.
CERTIFICATIONS:
CPR Certified 2010
HIPPA Certification 2008
AWARDS:
Honor Roll
Cheerleader (Certificate & Trophy)
ACTIVITIES:
FBLA
Cheerleader
Step Team
REFERENCES:
Tivonya Hubbard, Richmond Police Department
Richmond, VA
Cell 804-***-****
Home 804-***-****
Chelsey Robinson, Medical Assistant
Glen Allen, VA
Cell 804-***-****
Fernando Nero, Wyeth Pharmaceuticals
Richmond, VA
Cell 804-***-****
Home 804-***-****
Contact this candidate