Customer Service

Theresa G. Wylie

** ******* ******, *********, ** 02860 401-***-****

************@*****.***

OBJECTIVE

Customer Service - Dedicated and detailed customer service specialist with over ten years of experience in the field.

AREAS OF EFFECTIVENESS

Strong attention to detail.

Excellent verbal and written skills with ability to calm customers.

Consistently able to relate to a diverse customer base, providing customers with a positive Resolution to their issues

Reputation for being a positive, energetic team player committed to improving customer outcomes.

RELATED WORK EXPERIENCE

Chuckys Food Store, Norwich, CT

2014-2015

Cashier/Restock - Greet and Assist Customers, while maintaining a clean and orderly work place.

Kmart, South Attleboro, MA 2012 - 2013

Cashier/Restock - Greet and Assist Customers, following policies and procedures, while maintaining a clean and orderly work place.

Bank of America, East Providence, RI 2007 - 2011

Customer Service and Support

Confer with customers by telephone to provide information about products and

Services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers problems.

Aldin Associates, Norwich, CT 2000 - 2006

Cashier/Shift Leader

Greet and Assist Customers, following policies and procedures, while maintaining a clean and orderly work place.

Trained/Supervised new Employees.

EDUCATION AND CERTIFICATION

East Providence High School - Diploma

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