Medical Customer Service

Paul K. Fischer III, MPH

Curriculum Vita

901-***-**** **********@*****.***

Education

University of Memphis

Masters of Public Health January 2011-May 2013

• Concentration in Health Systems Management

• Internship: Shelby County Health Department Office of Emergency Response May 2011-October 2011

• Volunteer with Shelby County Health Department Office of Emergency Response October 2011-May 2013

• Master’s Project: Mobile Point of Distribution for a Local Community

• Awarded plaque of appreciation for contributions to the Cities Readiness Initiative

Bachelors of Professional Studies in Alcohol and Drug Abuse Services January 2007-August 2009

• Minor: English

• Honors: Graduated Magna Cum Laude, Dean’s List (2007-2009)

• Senior Project: Female Sex Addiction and Online Pornography

• Internships:

o Lewis and Clark Scout Camp

o Lakeside Behavioral Health

Teaching Experience

Freelance Tutor February 2010-August 2013

• Developed syllabus based on Tennessee Comprehensive Achievement

Test to assist in test preparation for third through sixth grade.

• Teach language arts, mathematics, reading and science to three school age

students.

• Assisted students with various school science projects.

• Instruct English as a Second Language and American History to a Hindu

Priest for American citizenship exam.

Lewis and Clark Scout Camp

Nature Director/Assistant Health Officer May 2008-August 2008

• Developed adolescent and ADHD specific teaching materials for 8 Boy

Scout Merit Badges.

• Supervising a three person staff, provided medical support in the absence

of the camp Health Officer.

• Supervised the Order of the Arrow Call Out Ceremony and served as staff

liaison to visiting Scout troops.

• Handled various problems at the camp site level, including check in/out

procedures and oriented the Scouts to the various parts of the camp.

American Red Cross

On-call Instructor Basic March 2007-May 2008

• Taught Automated External Defibrillator, Baby Sitting, CPR, First-Aid,

Oxygen Therapy, and Pet First-Aid classes to various age groups.

Related Experience

Memphis Gold Buyers

Sign Spinner and Public Relations May 2013-Current

• Attract attention to potential passing customers in a public setting by

rotating a printed sign and providing customer service as needed.

• Created the sign spinner training power point presentation that focused

on customer service and establishing brand recognition.

• Provide armed security for customers and staff.

AbilityWork, Inc.

Independent Nurse Aide Contractor November 2013-November 2014

• Provide non-medical care to a disabled patient in her home, and assist

her with activities for daily living.

• Short term contract for a period of one year.

BrightStar Medical Staffing Agency

On-call Certified Nurse Aide November 2010-March 2014

• Provide medical care to patients in their home or in a residential treatment

facility as requested by the family.

• Assisted with conducting medical screenings at corporate wellness fairs

by conducting vital signs, EKG’s/ECG’s, and body fat analysis.

La Paloma Treatment Center

On-call Residential Counselor January 2010-June

2010

• Provide medical care to addicted and mentally ill patients by doing vital

signs, completing 15 minute face-to-face checks, and checking patients

into the unit.

Lakeside Behavioral Health

On-call Community Counselor October 2008-April 2009

• Internship as part of BPS Degree in Alcohol and Drug Abuse Services

• Provided medical care by doing blood sugar checks, vital signs, and doing

15 minute face-to-face checks to ensure suicide attempts were decisively

dealt with in a professional manner.

Strike Fighter Attack Squadron One-Zero-Five (parent command)

Branch Medical Clinic NAS Oceana (assigned Temporary Additional Duty inport)

USS Harry S. Truman CVN-75 Medical Department (assigned Temporary Additional Duty underway)

Promoted to Hospital Corpsman First-Class (Air Warfare) April 2003

Awarded Navy Achievement Medal (Gold star in lieu of second award) April 2003

Hospital Corpsman Second Class January 1999-April 2003

Awarded Enlisted Aviation Air Warfare Specialist Designation March 2001

Military Operations

Operations Iraqi Freedom and Enduring Freedom December 2002-April

2003

Operation Southern Watch January 2001-April

2002

Clinic duties and responsibilities

• Conducted numerous military Closed Point of Distribution events for immu-

nizations.

• Created and established a birth month recall system to better manage the

medical programs and needs of military personnel.

• Worked in the Aviation Medicine Physical Exams Department conducting

various types of physicals and scheduling of military personnel.

• Conducted three and twelve lead electrocardiograms (ECG’s), assisted with

standbys during examinations for the physician.

• Completed Distant and Near Visual Acuity Testing, conducted anthropo-

metric body measurements for flight candidate physicals, color perception

testing to include Farnsworth Lantern Test and Pseudo Ichihara Chromatic

Plates, depth perception tests and glaucoma testing using the Non-Contact

Tonometer.

• Served as the Senior Emergency Medical Technician (EMT) and responded to

several aircraft mishaps to provide medical care and assist the flight surgeon with

their mishap investigation.

• Provided technical expertise regarding field emergency medicine for the duty

section. In case of conflict with the ambulance crew and the COD, was able to

provide the current skill set and how it is to be applied to a variety of emergency

medical situations in accordance with appropriate rules and regulations.

• Was able to handle emergencies ranging from aircraft mishaps, diabetic emergencies,

motor vehicle accidents, sexual assaults, trauma, and other medical emergencies with-

out failure or loss of personnel.

• Qualified as Chief of the Day (COD) and was responsible for handling emergency

medical message traffic and conducting Brig Confinement Physicals in the absence

of the physician Command Duty Officer in 2001.

• Qualified as a Mate of the Day which is the third highest leadership position on

the duty section and they are responsible for the smooth operation of the EMT’s

and the ambulance responses while the COD is able to focus on the overall manage-

ment of the duty section in 1999.

Shipboard medical department and responsibilities

• Managed the Emergency Room while supervising three personnel.

• Provided both emergent and non-emergent medical care to approximately 5,000

Sailors and Marines.

• Sickcall Screener qualified; was trained in the basics of seeing and treating various

medical conditions ranging from gastroenteritis, upper respiratory infections,

sexually transmitted diseases, muscle-skeletal complaints and etc.

• Cross trained to conduct basic lab tests and x-rays. Provided minor surgical

care for superficial lacerations and ingrown toenail removals under the

supervision of a physician preceptor.

• Provided post-mortem care to several personnel who passed away while deployed

in 2000-2003.

• Qualified as Mate of the Day CVN-75 Medical Department (See Branch

Medical Clinic NAS Oceana for job description)

Naval Medical Clinic Annapolis/United States Naval Academy

Hospital Corpsman Second Class September 1996-December

1998

Awarded Navy Achievement Medal December 1998

Clinic duties and responsibilities

• Supervised a 7 person staff made up of civilian and military personnel as

leading petty officer.

• Responsible for scheduling various personnel to ensure all respective workstations

were covered to handle all regularly scheduled patients.

• Conducted various physicals as listed previously.

• Implemented a streamlined process to complete an average of 35 physicals

within a period of four hours. Utilized telemedicine to reduce the amount

student downtime to examine Midshipmen via internet link.

• Served as liaison with the Naval Academy Athletic Officer to provide

physicals for student-athletes.

• Served as Senior EMT-Basic (See previous job description at Branch Medical

Clinic NAS Oceana).

• Qualified as the COD (See previous job description at Branch Medical Clinic

NAS Oceana).

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