Manager Service
Resume:
Joseph Lopiccolo
Speedway, Indiana.
Cell 317-***-**** email ******@*******.***
Experience
Shop Foreman
January 2015. Royal on the eastside Bloomington Indiana.
Multi line dealer that includes Volkswagen Audi, Subaru, and Nissan.
Control work flow. Dispatch and assist technicians with problem vehicles.
Service Consultant/Assistant Service Manager
December 2010 to March 2014 Pedigo Chevrolet Camby Indiana.
Assisted in increasing CSI from one of the lowest in region to highest in zone.
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Service Consultant
October 2004 to November 2010 Tom Wood Jaguar -Land Rover.
• Indianapolis Indiana.
• Maintained one of the highest CSI ratings in the zone and region.
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Assistant Service Manager/Service Manager
July 2003 to October 2004 Don Sisk Buick Pontiac GMC.
• Indianapolis Indiana.
• Was hired Prior to the company selling to correct CSI issues,
• Warranty issues, Improve Customer Pay Dollars per repair order.
Service Manager
March 2002 to June 2003 Family Buick.
• Indianapolis Indiana.
• While Service Manager, Implemented programs that increased hours per repair
order
• and increased Customer Satisfaction Index from the lowest in the region to the
• Highest.
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Service Consultant
May 1998 to March 2002 World Wide Motors Mercedes Benz.
Indianapolis Indiana.
Maintained one of the highest CSI ratings in the zone and region.
Education Graduated High School at 17 years of age.
Continued Education, Vocational School, Automotive Mechanics.
Associates Degree, Automotive Technology.
Interests Economy, Politics, World History, Street Rods, Drag Racing, Music and Foot Ball.
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References
Jim Schrage, Service Manager, Champion Chevrolet 317-***-****
Jerry Griffin, Service Manager World Wide Motors/ Mercedes Benz
Brian Wirth, Regional rep, O’reilly Auto Parts 317-***-****
John Blasctic, Independent Home Construction 317-***-****
Brian Connan, Owner. Connans Auto Body Zionsville. 317-***-****
To Whom it Concerns
I’ve have been employed in automotive dealership service departments all my life. I
started as a porter while completing my Associates Degree in Automotive Diesel
Technology, Was employed as a technician for fifteen years.(Have worked on and built
cars all my life.) Achieved ASE Master Technician status, GM. Master Technician, GM.
Master Service Advisor. Dispatching, Shop Foreman, and have been in Assistant and
Service Manager positions in the course of my career. I have a very keen knowledge of
the automotive Industries. Have worked with both Reynolds and Reynolds and ADP
computer systems. I am accustomed to high volume, high demand service.
I am a Honest Person. Hard Working and Reliable. I work well with others as a team or
independently. Please feel free to check my references if considering me for
employment.
Thanks so much for your time and consideration.
Sincerely
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