Manager Engineer

Robert Hightower

773-***-**** *************@*******.***

Objective

To lend my skills, knowledge, and resources to a team orientated organization, while meeting the challenge of learning

and implementing new and evolving technologies.

Education

Course of Study: Computer Information Systems

MASTER OF SCIENCE 2007 NORTHWESTERN UNIVERSITY, EVANSTON, IL.

Related coursework: Data Structures and Data Management, Local Area Networks, Network Security,

Course of Study: Telecommunications Management

BACHELORS OF SCIENCE 2003 DEVRY UNIVERSITY, CHICAGO, IL.

Related coursework: Telecommunications, Networking, UNIX, C+, Web design

Experience

MANAGER/OWNER MERRY MAIDS OCT/2013-PRESENT

Designed and implemented LAN network for franchise office.

Configured and installed Cisco ASA for remote access to office.

Installed and maintained all relevant software and hardware.

Responsible for troubleshooting and resolving any WAN or LAN issues

Point of contact for any vendor or corporate parties

Responsible for installing, configuring, and maintaining operating systems on mobile devices, workstations, and/or

MOBILE DEVICE SYSTEMS ADMINISTRATOR CHICAGO POLICE DEPARTMENT FEB/2011-OCT/3013

servers, in support of business requirements

Responsible for PIX 535, Cisco VPN Concentrator, Cisco ASAs, RSA server, ACS serves, Cisco IDS, Cisco 7600 router,

NETWORK SECURITY ADMINSTRATOR CHICAGO POLICE DEPARTMENT JAN/2005-FEB/2011

Cisco 3750s, and Cisco 4500s.

Responsible for maintaining, initiating, and troubleshooting connectivity between the City of Chicago, Cook County,

Illinois State Police and the Chicago Police Department network.

Responsible for creating, managing, and maintaining remote access.

Responsible for any access changes to Chicago Police Department resources.

Responsible for implementing and maintaining all outside DNS entries.

Part of Network Team whose responsibilities included upgrading the Chicago Police Departments network and well as

NETWORK ENGINEER CHICAGO POLICE DEPARTMENT APR/2004-JAN/2005

everyday support and connectivity.

Responsible for responding to network outages 24/7.

HELPDESK TECHNICIAN CHICAGO POLICE DEPARTMENT OCT/2003-APR/2004

Provided level II and level III support for Chicago Police Department users,

Trained police personnel on a new proprietary application, Automated Arrest, which enabled police officers to create

SOFTWARE INSTRUCTOR CHICAGO POLICE DEPARTMENT MAY/2003-OCT/2003

arrest reports using a computer instead of by hand.

References Furnished Upon Request

Contact this candidate