Customer Service Sales

Shakelah Wilson

Student

Blacklick, OH

***************@**.*** - 614-***-****

Seeking a career at a company that gives me platform to develop new skills while utilizing my present

knowledge. A company with a challenging opportunity, where I can utilize my strong organizational skills,

exceptional people skills and to grow personally and professional to advance to the next level.

WORK EXPERIENCE

Senior Customer Service Representative

Enterprise Holdings Incorporated - Columbus, OH - December 2013 to Present

Responsibilities

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and

resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Provide a high level of customer service by assisting customers and assessing their rental needs in person

and over the phone

Meet and greet customers in a friendly and timely manner

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns, check-ins and exit kiosk transactions

Effectively market the company while dropping off customers in a safe and courteous manner and assisting

customers as needed

Understand and communicate rental terms and conditions, vehicle features and other services

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Perform various administrative and basic accounting functions such as: research and billing support tasks,

accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer

billing

Perform miscellaneous and backup duties job-related duties as assigned.

Accomplishments

I've won multiply awards for customer service .

Skills Used

Customer Services skills .

Cosmetic consultant

Macys - Columbus, OH - May 2012 to June 2013

4141 Easton Loop, Columbus Ohio

Cosmetic consultant

• Introduced customers to new products, offering samples and demonstrating their use and, explained there

benefits.

• Helped improved overall appearance and well being, by giving advice on how to take care of skin.

• Applied and helped customers apply cosmetic color and, how they can use them to highlight facial features.

• Asked and listened to skin concerns and recommended the best product of my knowledge

• Communicated with customers in person, and over the phone.

• Made cashed purchases.

• helped sell product, while boosting product sales.

Assisted with manager like duties, managing and motivating a team to increase sales and

ensure efficiency,using information technology to record sales figures, for data analysis and forward

planning;responding to customer complaints and comments, helping meet daily needs and work for target

sales plan.

Insurance underwriter

Dehan Enterprises - Columbus, OH - May 2010 to November 2010

Insurance underwriter

• Assisted customers with insurance quotes that went with there concerns and there needs.

• Managed different task at hand with secretary duties.

• Filled paper work, faxed proper papers to different companies . Created emails, letter heads, designed

brochures .

• Assisted customers over the phone and in office, worked one on one with customers daily, Schedule new

customers to come into the office to talk about insurance plans.

Secretary

National Center For urban Solutions - Columbus, OH - May 2010 to November 2010

Secretary

• Assisted customers with needs over the phone and in the office, filed paper work, faxed papers.

• Carried out routine clerical tasks, and errands to assist others.

• Canceling or rescheduling appointments, ordering office supplies, taking notes during meetings, and getting

drinks for the supervisor and guests.

• Meet with customers and talked about their needs and how our services could help them.

• Conduct research for the reporting authority and carry out oral and written communication with staff members

as well as clients on the behalf of her boss or department.

EDUCATION

Interior Design

Akron University - Akron, OH

2011 to 2012

Criminal Justice, Social Work

Columbus State Community College - Columbus, OH

2012

SKILLS

Proficient in Microsoft software, Microsoft word, power point and excel. Graphic Design, Proficient in customer

service, and one on one service communication skills, listening, verbal and written interpersonal abilities

leadership and management skills, multicultural sensitivity, Dedication, hard working, work ethic, and tenacity

Dependability, professionalism,positive attitude, willingness to learn.

Contact this candidate