Project Manager Management
Resume:
David E. Gonzalez
Pleasant View, Tennessee
*******@*****.***
Sr. Program Manager: IT & Business Process Outsourcing
Seasoned Program Manager and Business Leader with 20+ years of experience fueling revenues and business efficiencies by
leading IT Data Center transition/implementation projects, establishing Project Management Offices and developing/improving
business processes and applications, for leading American businesses such as IBM, EDS, GMAC, HCA and Xerox/ACS.
• Lead numerous domestic and international IT Migration Programs that not only changed the location of the data center
operations, but also provided strategic upgrades to the hardware platforms and software applications, as well as IT
organization structure.
• Successfully managed program budgets ranging from million to 25 million dollars with a career average of delivery of
12-15% under budget.
• Established, managed, and improved quality and efficiency of IT software development teams, both local and remote.
• Define and implement PMBOK & AGILE based project management disciplines to provide project delivery on time, and
under budget, while exceeding customer expectations.
• Build top performing teams and provide staff with the leadership, resources, and motivation to achieve successful delivery
of IT and non-IT projects.
• Implement advanced analytical and problem-solving skills to identify and effectively address expected and unforeseen
issues incurred during projects.
• Have met or exceeded nearly every performance metric leading to attainment of performance bonuses available to me, my
team, or organization/department.
Program Management • Project Management • IT Systems Migrations & Implementation • Business Process Engineering •
Team Building/Management Relationship Building • Asset Management • Facilities Management • PMI/PMBOK Methodology •
Agile Scrum Master • SEI/CMM Knowledge • Contract Negotiations • Budgeting • Organization Development • HITRUST
PROFESSIONAL EXPERIENCE
Sr. Consultant, Ingenuity Associates • 2014–2015
Sr. Project Manager, HCA • 2011–2014
Program Manager, Southern Convention Services • 2010 - 2011
Technical Recruiter, Moseley Technical Services • 2009 - 2010
Project Executive & IT Manager, Ability Plus • 2008 - 2009
Chief Operating Officer, AdeptMedia Corp.• 2006 - 2007
Sr. Program Manager, ACS • 2000 - 2006
Sr. Project Manager, GMAC • 1999 - 2000
IT Project Manager, Associates Finance • 1996-1999
Integration Consultant, NationsBank • 1994-1996
Automation Analyst, EDS • 1993-1994
Systems Engineer, IBM • 1985-1993
Ingenuity Associates (2014 – 2015)
Conduct data retention and security assessments for 28 client hospitals to review current environment, then submit and
implement recommendations surrounding process improvement and workflow for storage, back-up, and recoverability of data
associated with Cath Lab & Radiology operations.
Develop processes for onsite data retention and security assessment of Cath Lab & Radiology imaging and other DICOM
formatted data within the Healthcare Industry. This process is based on HITRUST standards and will be used to set the
assessment standards and train future assessment consultants to address the forecasted growth in this market.
Worked with corporate leadership to develop PMO templates to be used across the corporation for future projects.
Hospital Corporation of America (2011 – 2014)
As a contractor and permanent employee, I have successfully managed up to five projects concurrently. These include
corporate & IT software development and IT Security Infrastructure projects, projects to be deployed in the field, and projects
working directly with HCA subsidiaries. The budgets associated with these projects ranged from one half million dollars to over
6 million dollars, and required close partnership with vendors, business owners, product owners, and product input from field
personnel
These projects have been executed using both Waterfall & Agile methodologies. Where new methodologies have been
required, I have trained or engaged training for all members of the project team so that the team was not slowed due to
process over product delivery.
Southern Convention Services (2010 – 2011)
Establish, implement, and execute project management methodologies. Provide project management leadership and
experience for IT and non-IT product development projects. This responsibility includes all industry standard phases of project
management outlined in the PMI PMBOK, as well as business analysis and resource management. Because of increased
resource efficiencies, this effort contributed to a 14% increase in sales during the first half of 2011.
Provide recommendations, resource analysis, proof of concept testing, and implementation for IT infrastructure and business
platforms/applications for a small business. Completed projects provided improved reliability, greater end-user productivity,
and a disaster recovery strategy that was successfully implemented during the North Alabama tornadoes of April 27th, 2011.
Moseley Technical Services, Inc. (2009 – 2010)
Provide consulting recommendations for IT infrastructure for small businesses.
Implement approved IT recommendations
Screen resumes for assigned job requisitions within the Defense and Aerospace industries.
Conduct job interview to identify/verify qualified candidates
Schedule candidates for interviews and follow-up questions and information gathering
Take part in Chamber of Commerce and other civic organizations to promote and increase the visibility of MTSI within the
business community.
Work with business development team to create/edit/deliver customer presentations.
Ability Plus Corporation (2008 – 2009)
Establish project management office, including the implementation of methodologies, and performance metrics.
Manage multiple projects for IT department and business infrastructure/policy & procedure development.
Work across internal organizations and with outside vendors to establish effective and supportable IT infrastructure across
north Alabama. By expanding the capability and reliability of the infrastructure, we were able to provide online reporting across
29 remote locations directly to the 3 corporate offices. This productivity improvement saved this Non-profit company
approximately $25,000 annually.
Observe, document, and improve operational procedure guidelines for a service provider in the mental health and mental
disability industry.
Identify and prioritize business areas within operations that require procedure definition and measurement.
Establish workflow and measurement/accountability process to be employed in the delivery of direct and indirect services to
the client.
Determine reporting requirements and worked with departmental leaders to define and establish measurements and reporting
mechanisms.
AdeptMedia Corp. (2006 – 2007)
Managed multiple IT, business infrastructure, and customer delivery projects in parallel to meet internal business requirements
and customer expectations
Establish workflow and project management process to be employed in the delivery of print and online campaigns.
Establish an IT infrastructure and data center for a start-up company. This effort included encrypted connection with
application developers in Bangalore, India.
Identify suppliers and vendors to provide IT services to AdeptMedia. Negotiated and managed contracts required to support IT
operations activities.
Establish, manage, maintain, and improve operational components of a start-up company in the marketing technology industry.
Determine facilities requirements and worked with commercial real estate agents and building developers to acquire and refit
corporate offices and production facility.
Xerox/ACS, Inc. (2000 – 2006)
Establish, staff, and manage program management offices in multiple organizations within ACS Commercial Segment and
manage the re-organization to combine these separate program management organizations into one corporate-wide team.
Develop, improve, and maintain project management and business process engineering/improvement practices for ACS
Commercial Segment. The ACS Commercial Segment provides IT and business process outsourcing services to domestic and
international accounts and was responsible for over 60% of ACS’s 5.4 billion dollars in revenue for fiscal year ending June,
2006.
Manage multiple IT & Business Process Outsourcing (BPO) transition programs. These programs ranged in magnitude from 6
to 18 months with budgets of half million to 22 million dollars. Projects with this program portfolio were both domestic and
international in scope. Revenue generated from these programs ranged from 20-700 million dollars.
Provide program management expertise for disaster recovery readiness testing exercises for international customers. These
were real-time tests where the customer required ACS to take down live business infrastructure systems in the production
environment and restore them in multiple off-site locations across the United States within 72 hours of disaster test initiation.
GMAC/Homecomings Mortgage (1999 –2000)
Establish a PMO for GMAC subsidiary, Homecomings Mortgage Company. The structure and project management
methodology that I established for this subsidiary was scaled to fit the larger GMAC parent corporation and rolled out through
corporate headquarters across the country.
Provide program and project management expertise and leadership to local and enterprise-wide information technology
projects insuring timely delivery within budget.
Provide program management expertise and technical consulting for Y2K preparedness plan.
Develop and implement project management tools and methodologies to be employed by GMAC-RFC.
Associates Finance Corp. (1996 – 1999)
Provide leadership and project management expertise to IT and asset management projects with multiple risk factors and/or
aggressive timetables.
Responsible for project management of data center migration from Fort Wayne, Indiana to Dallas, Texas. The scope of my
responsibility included all WINTEL based LAN/WAN systems. During this migration we upgraded the production servers,
network infrastructure, network operating system, and ensured that this network was Y2K compliant.
Project Manager for Year 2000 compliance testing and contingency planning for IT infrastructure and business applications
across all business groups.
Write white papers and conduct benchmark tests to provide technical recommendations for future IT platforms and asset
management processes for the corporation.
NationsBank (1994 –1996)
Provide LAN/WAN project management/facilitation services to the Trust and Transaction Utility organizations of NationsBank
Corporation.
Facilitate process re-engineering effort to improve problem identification and resolution procedures employed throughout the
Technical Services Utility organization within NationsBank.
Author White Papers documenting opportunities and cost/benefit analysis for mobile computing, as well as, LAN vs. WAN
environments within the banking industry.
The Systems Group (1994 –1994)
Provide Mobile Oil Corporation with needs analysis consulting to improve efficiency and effectiveness of IT Test Labs located in
Dallas, Texas, and Fairfax, Virginia.
Provide Mobil Oil Corporation a design and implementation plan for LAN based Test Labs to be established in Dallas, Texas,
and Fairfax, Virginia.
EDS(1993 –1994)
Provide project management and network design to customers for client/server solutions to be implemented within the financial
services industry.
Develop network design models to streamline client/server implementation efforts and simplify ordering, tracking, and
installation process which resulted in a reduced cost of resources.
Create and set strategic direction for a LAN/WAN support organization for the Financial Services Division. This organization
was responsible for 15 million dollars of revenue during 1994.
Establish vendor relationships to reduce costs associated with the installation and ongoing support of client/server
environments while increasing revenue opportunities to the EDS Corporation.
IBM (1985 –1993)
Market client/server products and provide IT consulting services to the customer.
Develop IT tools and programs to streamline marketing efforts and improve the efficiency of existing client programs.
Coordinate pilot project for emerging technology that combines digital switch and distributed computing technology in a call
center environment.
EDUCATION/AFFILIATIONS
Bachelor of Science in Personnel Administration & Industrial Relations, University of South Alabama, Mobile,
Alabama
Midshipman, United States Naval Academy
Certified Scrum Master, HCA – Nashville, Tennessee
Certified Systems Engineer, IBM – Dallas, Texas
President, Civitan – Lakewood Chapter, Huntsville, Alabama
References Furnished Upon Request
http://www.linkedin.com/in/davidedmundgonzalez
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