Manager, Office Manager, Property - Hospitality Manag Customer Service

Tanya Jarvis

**** *** ****** *

Bradenton, Florida 34208

Phone: 941-***-****

*******************@***.***

OBJECTIVE: I am not looking for a job, I am looking for a career. I want to

join a company that is looking for a hard dedicated worker, that is looking

to be with them long term, and will provide opportunities for me to grow,

learn and move up within the company.

QUALIFICATIONS: Over 25 years of management experience with over 20 plus

years in Office and Business Managment, 15 years in Property Management and

5 in Hotel/Motel Management gives me the expertise, knowledge to be an

asset to any company. I also have over 25 years of customer service and

office experience. I am a fast learner and am always learning things so

that I may improve my work quality, skills and performance as well as

assist the company I work for to be aggressive in their market and

industry; I relate well with others and the public, am goal oriented,

organized, and proficient in office procedures, management procedures, as

well as software and hardware programs.

Education:

Kaplan University Online, Davenport, IA

B.S., Healthcare Administration - Currently

Colorado Technical University Online, Colorado Springs, CO

A.S., Medical Billing & Coding, 2007

Davenport University Online, Grand Rapids, MI

B.S., Computer Technology, 2001

Florida State University, Tallahassee, FL

M.B.A., Business Management, 1984

EMPLOYMENT:

SeniorLiving.net,

Care Advisor II, 2012 to 2014

This position required me to use both Salesforce and

UltiPro, it is a remote location through my home office position I handle

both incoming and outgoing calls on average over 50 a day, extensive use of

Salesforce & CRM program, extensive use of the internet as well. I assist

individuals and families in getting senior care and senior community needs

and information, as well as assist with move in's into communities, through

the whole process. I have to quickly ascertain if they meet qualified or

not and also to pursue leads in search of turning them into opportunities.

Elite Coastal Rentals, Holmes

Beach, FL

Office Manager/Vacation Rental Property Manager, 2011 to 2012 (Temp

Contract Assignment)

Ran the day to day management of all aspects of the

office from payroll, hiring of staff to account receivables and account

payables, balance 5 company checking accounts and reconcile 5 companies

through QuickBooks and enter all financial information for all 5 companies.

Overseeing the guest issues and quickly resolving them to the satisfaction

of all parties involved. Assisted owner(s) on a day to day basis, the owner

of Elite as well as the owners of every property that we handled to ensure

all aspects are being handled and maintained to the highest standard;

Handled emails and phone calls in reference to rentals, pricing and

booking; processed rentals and payments through online booking and payment

systems and software; Oversaw housekeeping and maintenance for all

properties as well as lawn care and pool care. Qualified and approved

applicants. Submitted reports, to various owners on time. Completed all

owner reporting requirements. Collected cash receipts and maintained

accurate up to date cash collections at site. Processed the daily deposit

and promptly posted to proper corporate accounts, posted rent using rental

software provided by company. Maintained property rental software up to

date and the processing of move-ins, move-outs, new rentals, traffic, make

ready status, etc. on a daily basis. Kept all staff, including the office

and maintenance staff, up on current unit status, Completed weekly status

reports due every week day on Friday. Maintained complete and organized

Resident and Vendor files. "Walked" the vacant available rental units every

morning to ensure they portray the maximum appeal at all times, as Property

Manager in handled resident complaints diplomatically and professionally.

Notified Residents of all important information. Enforced all Rules and

Regulations as set forth by the Rental Agreement. Rental of units to

qualified applicants.

Soicher Marin of

Florida, Sarasota, FL

Customer Service/Data Entry Supervisor, 2010 to

2011

Ran the day to day management of orders from when they first come in and

get processed all the way through order entry, as well handling custom

orders, web site inquiries, Overseeing to the customer services issues and

quickly resolving them to the satisfaction of all parties involved. Use of

QuickBooks for sales orders, reports, inventory, item creation, accounts

payable and more. Hiring and firing for order entry department, oversee

quality of line imaging being sent out and handling all the reps and all

their needs on a day to day basis, Assist the owner and VP of Sales with

day to day needs.

Southeast Business & Property Management,

Jacksonville, FL

General Manager, 2007 to 2010

Ran the day to day management of Inn and nearby apartments, with the

apartments being tax credit and regular units combined. For the Inn I

processed arrivals, departures, reservations, weekly rentals, data entry

and switchboard. As well as processed third party reservations, inter and

intranet inquiries, handled room and physical inventory for both

properties, rate control, booking of groups and special events for Inn,

processed deposits for both properties, trained and did scheduling for both

properties. The apartments were federally funded, tax credit, Processed

monthly and daily processes for certifications and re-certifications,

Verification of all paperwork, assisting residents in verification and

compliance issues. Submitting required federal and state paperwork

electronically with paper backup, Maintain resident files, process rents,

deposits, move in's, move out's, credit checks, CORI, dealing with resident

issues and scheduling maintenance, proficient with HAP and TRACS, Rent Roll

and HUD Manager Plus. Qualified and approved applicants. Submitted reports

on time. Completed all reporting requirements. Collected cash receipts and

maintained accurate up to date cash collections at site. Processed the

daily deposit and promptly posted to proper corporate accounts, posted rent

using rental software provided by company. Maintained property rental

software up to date and the processing of move-ins, move-outs, new rentals,

traffic, make ready status, etc. on a daily basis. Kept all staff,

including the office and maintenance staff, up on current unit status,

Completed weekly status reports due every week day on Friday. Maintained

complete and organized Resident and Vendor files. "Walked" the model units

every morning to ensure they portray the maximum appeal at all times, as

General Manager handled resident complaints diplomatically and

professionally. Notified Residents of all important information. Enforced

all Rules and Regulations as set forth by the Rental Agreement. Rental of

units to qualified applicants.

JAL Property Management, Pittsfield, MA

Assistant Director of Leasing, 2007 to 2007

Assisted the Director of Leasing in the day to day management of two

apartment communities, both Project based. Barrett House is an elderly only

based project, and River Run is an elderly and or disabled based project.

Federally funded, tax credit, Process monthly and daily processes for

certifications and re-certifications, Verification of all paperwork,

assisting residents in verification and compliance issues. Submitting

required federal and state paperwork electronically with paper backup,

Maintain resident files, process rents, deposits, move in's, move out's,

credit checks, CORI, dealing with resident issues and scheduling

maintenance, proficient with HAP and TRACS, Rent Roll and HUD Manager Plus.

Qualified and approved applicants. Submitted reports, to corporate and HUD

on time. Completed all reporting requirements. Collected cash receipts and

maintained accurate up to date cash collections at site. Processed the

daily deposit and promptly posted to proper corporate accounts, posted rent

using rental software provided by company. Maintained property rental

software up to date and the processing of move-ins, move-outs, new rentals,

traffic, make ready status, etc. on a daily basis. Kept all staff,

including the office and maintenance staff, up on current unit status,

Completed weekly status reports due every week day on Friday. Maintained

complete and organized Resident and Vendor files. "Walked" the vacant

available rental units every morning to ensure they portray the maximum

appeal at all times, as Assistant Director of Leasing handled resident

complaints diplomatically and professionally. Notified Residents of all

important information. Enforced all Rules and Regulations as set forth by

the Rental Agreement. Maintained complete and organized Resident and Vendor

files. "Walked" the models every morning to ensure they portray the maximum

appeal at all times. Assisted the Director of Leasing in handling resident

complaints diplomatically and professionally. Assisted in notifying

Residents of all important information. Assisted in enforcing all Rules and

Regulations as set forth by the Lease Agreement. Rental of apartments to

qualified applicants.

Ramada Limited/Comfort Inn, Pittsfield, MA

Lead Front Desk(Seasonal), 2006 to

2007

Assisted the General Manager in the operation of both properties, processed

arrivals, departures, reservations, data entry and switchboard; Processed

third party reservation, internet and intranet inquires, handled room

inventory. Assisted in the training of front desk staff, Proficient and

certified in HSS and Choice Central software, Cendant Central systems and

IPTU Property Management System.

Days Inn/Smokey Mountain Inn & Cabins, Cherokee, NC

Assistant General Manager, 2001-2006

Ran the day to day operations of both the Inn and the secondary property of

30 plus cabins and lodge; Processed arrivals, departures, reservations,

weekly and monthly rentals, data entry and switchboard; Processed third

party reservations, internet and intranet inquires, handled room inventory

and both properties physical inventories, rate control, booking of groups

and special events for both properties. Processed deposits, trained front

desk staff, scheduling of personnel for both properties; Proficient and

certified in HSS, Guest Tracker2, ASI front desk, Cendant Central Systems

and IPTU Property Management System.

Paragon Printing and Mailing, Austin, Texas

Asst. MIS Director, 2000-2001

Handled the day to day working of the company data base, internet service

and client services through VPN, Downloaded and processed state client VPN

files into merge program to print and process for mailing. Handled

complaints and problems with intranet within company offices, handled

client problems and resolved them as needed, used Dbase and MS DOS, as well

as all forms of Microsoft applications.

B P Consulting, Austin, Texas

Client Services Manager / CEO, 1999-2002

Processed all client comments and complaints, handled each according to the

necessary need of each one, processed payroll for office, scheduling,

collection, training classes, processed weekly, monthly and yearly report,

as well as applications for employment, hiring and firing, used Microsoft

Office Professional, Excel and Power Point, handled rental properties for

owner, processing rental applications, lease's, rent roll, delinquencies,

collections, property inspections, Tax Credit requirements, forms and

filing procedures.

Neal & Neal, Sarasota, Florida

On Site Property Manager, 1998-2000

Lived on-site of a 278 unit apartment community, handled the scheduling of

employees, processed move-ins and move-outs, processed evictions, rent

roll, collections, screened perspective tenants, handled monthly resident

get together, handled after hour emergencies, hiring and firing of staff,

tax credit, section 8 forms and procedures. Leasing of apartments to

qualified applicants as set forth by corporate. Obtaining knowledge of all

competitive properties in the area, Resident / Landlord Relations,

Submitted reports to Corporate on time. Completed all corporate reporting

requirements. Collected cash receipts and maintained accurate up to date

cash collections at site. Processed the daily deposit and promptly sent to

corporate, Submitted appropriate and timely notices to Residents in

reference to late rent payment. Experience in posting of rent through

proper software provided by company. Maintained property rental software in

an up to date method and in the processing of move-ins, move-outs, new

rentals, traffic, make ready status, etc. on a daily basis. Kept all staff,

including the office and maintenance staff, up on current unit status,

Completed weekly status reports due every week day on Friday. Maintained

complete and organized Resident and Vendor files. "Walked" the models every

morning to ensure they portray the maximum appeal at all times. Handled

resident complaints diplomatically and professionally. Notified Residents

of all important information. Enforced all Rules and Regulations as set

forth by the Lease Agreement. Rental of apartments to qualified applicants.

Albertson's, Bradenton, Florida

Asst. Front End Manager, 1989-1998

Cash handling, processed client complaints, approved checks, credits,

refunds, handled collections, scheduling for front, training, balanced cash

drawers and safe, ran nightly, weekly, monthly and yearly reports, handled

employee reviews, hiring and firing and loss prevention.

USA Group, Bradenton, FL

Executive Office Manager/Property Manager, 1981-1989

Handled the day to day running of the corporate office, rent collections,

tenant evictions, stock purchases and sales, check and balances, screening

of perspective tenants, weekly, monthly, and annual reports, for company

and stockholders, property inspections, bill payment, payroll, scheduling,

training of employees, handled benefits and was on call 24 hours a day for

tenants.

Skills:

Windows Operating Systems, Payroll, QuickBooks, Peachtree, Power Point

2013, Time Cards, COBOL, Account Receivables, D-Base, Account Payables,

Excel 2013, Guest/Customer Relations, Rent Roll, Hiring/Firing, Word 2013,

Employee Evaluations, Works, Office Machines, Microsoft Access 2013,

Computer Software, Microsoft Office 2013 and Microsoft Office Professional,

Multi Phone Lines, Copiers, Switchboard, Fax, VinGuard, Quicken,

GuestTracker2, ASI Front Desk, Quattro Pro 10, Accounting, Bookkeeping, HUD

Manager Plus 2000, HAP & TRACS, TAX Credit, HSS, Choice Central, Peachtree,

SalesForce 2013, VOIP, CRM, UltiPro, Internet Proficient, Detailed and

Organized, Microsoft Outlook & Calendar, GoTo Meeting, Skype, Basic Medical

Coding, Insurance, & Human Resource, Small Corporate Tax Filing, Inventory

and Inventory Control, Marketing, Ledger, Basic P& L.

References on Request

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