Project Customer Service
Resume:
Professional Summary:
. Certified PEGA PRPC Lead System Architect(level1) having strong
Experience in design and development of Business Process Management (BPM)
and Business Rules Engines (BRE) applications using Pega Systems Pega
Rules Process Commander (PRPC).
. Having 8 years of experience in IT Industry with experience in analysis,
design, development, and implementation of different BPM applications.
. 7 Years of experience in writing Flows, Activities, Connectors, Services,
User interfaces, decision rules and declarative rules using Pega PRPC.
. As an accomplished Technical Lead and Sr.Systems architect /Systems
Analyst, I have been instrumental in successfully designing and
developing BPM solutions spanning across Banking, Insurance and
healthcare domains for fortune clients including AIG, Farmers, ANZ,
Express Scripts and TD.
. Worked extensively on Effort estimations, Design, Managing Development
activities, Development, Client coordination and Change Management.
. Experience in migration of rulesets, products and product patches.
. Experience in developing prpc services like SOAP and File.
. Experience in developing prpc connectors like SOAP, HTTP, File and SQL.
. Experience in creating and configuring File Listeners to read CSV/Text
file data from the server location.
. Experience in designing class structure and rule set management.
. Expertise in using Functions, SLAs, Listeners and library functions.
. Experience in parsing the data using Parse delimited and parse structured
and parse xml rules.
. Experience in writing the Agents to execute activities and invoking a
process periodically.
. Experience in troubleshooting & performance tuning of PRPC applications
using Clipboard, Tracer, PAL, Loggers & skimming.
. Hands on experience in Single Sign-on implementation.
. Good knowledge in database programming using SQL, PL/SQL.
. Experience in implementing Pega BPM, SCRUM, agile methodology processes.
. Thorough knowledge of Object Oriented Analysis & Design Concepts.
. Experience in working complete SDLC cycles with a commitment to quality
process.
Certifications:
> Certified Pega Lead System Architect in V6.2 Level -1.
> Certified Pega Senior System Architect in V5.
> Certified Pega System Architect in V5.
> Sun Certified Java Programmer for Java 2 platform.
Education:
> B.Tech in Computer Science from Kakatiya University, India.
Technical Skills:
Operating System Windows 9X/NT/2000/XP/7.
Database SQL Server, Oracle.
BPM Pega PRPC 6.X/5.X/4.2, DCO, Pega CPMi, Smart Dispute.
Web Technologies HTML, XML, ASP.NET.
Languages C, C++ and Java.
Other DBMS, JDBC, Data Structures, UNIX and OS concepts.
Professional Experience
Project #7:
Project Name: Online Sales and On-boarding
Client Toronto Dominion, Canada
Role Team Lead
Duration 10/2013 - till date
Environment Software Pega PRPC v5.5, DB2
(With skill
versions)
Project Description:
The Online Sales and On-boarding (OSO) platform:
. Enables customers to open multiple products online within the same
application without having to re-enter information repeatedly
. Promotes cross-selling of TD products to customers
. Incorporates an automated process that allows real-time (or close to
real-time) account opening, which improves the customer experience
. Helps on board New to Bank (N2B) customers, in addition to supporting
existing customers that may be New to the Online Channel (N2C), or have
existing EasyWeb (EW) credentials
. Includes other dynamic features line updating the Customer profile in
runtime, Generation and lodging of access cards to customers and many
more.
Tasks Performed:
> Involved in the requirements, design and build phases.
> Assist with planning and execution of unit, integration and user
acceptance testing.
> Provide regular updates to onsite counterpart on project progress and
outstanding issues.
> Responsible for design and code reviews.
> Lead team and coordinated with BA and QA teams.
> Involved in design and development of Declare Pages for managing
system settings.
> Involved in design and development of Agents for held cases and
process flows.
> Involved in design and development of File Listener to capture
industry occupation information provided by the Business.
> Involved in design and development of HTTP-Connectors for calling
eligibility services.
> Involved in design and development of SOAP-Service and provided
WSDLs to consumers.
> Involved in creation of Flows, Activities, Decision rules, Parse
rules, Connect File and System setting rules.
> Responsible to maintain all the documentation (SDS, RTM, Process
Document, Code review logs, Unit Test Logs and Sign-offs) for audit
purpose.
Project #6:
Project Name: Prescriber ID-Medicare
Client Express Scripts Inc, USA
Role Team Lead
Duration 03/2013 - 09/2013
Environment Software Pega PRPC v6.1, Oracle
(With skill
versions)
Project Description:
The objective of this application is to validate the prescriber Id
exceptions for the claims processed by information warehouse (IW). As part
of the initial release, system will provide the ability to
validate Prescriber ID for Direct and Retail claims. Based on the roles
available to user he/she can access the work related to either
direct/retail exceptions the business benefits of the Medicare will be
resolving exception work objects with proper information by contacting the
respective pharmacy.
Tasks Performed:
> Involved in design and end to end implementation of the project.
> Responsible for distribution of work and tracking of resource
utilization from off-shore.
> Implemented SLA's to automate the work processing.
> Created Flows, Flow Actions, Sections, Activities, Work baskets,
Declare and Decision rules.
> Reviewing the code developed by peers and making them in compliance
with Pega guardrails.
Project #5:
Project Name: Wealth Advisor Portal
Client Pega Systems
Role Team Lead
Duration 01/2013 - 02/2013
Environment Software PEGA (PRPC) v6.2, Oracle
(With skill
versions)
Project Description:
Wealth Advisor Desktop project is build the closest functionalities to demo
the processes related to Wealth Management and enable Advisors with a
Desktop / Portal to view the New Lead, Opportunities, On boarding cases.
Business objective:
. Enable the WM Advisors with a Desktop / Portal to view the New Lead,
Opportunities, On boarding cases
. Build the Wealth Advisor Desktop with ability to Process Leads of new
clients
. Build the Wealth Advisor Desktop with ability to Process Opportunities
with Introduction, Discovery and Proposal stage
. Build the Wealth Advisor Desktop with ability to Onboard the client
post Opportunity process
Tasks Performed:
> Responsible for technical solution providing from off-shore for
project specific requirements.
> Involved in requirement capture and designing (Class structure design)
phases.
> Involved in designing/creating Organization structure, Access Groups,
Application, Rule sets, Flows and Sub-flows.
> Responsible for distribution of work and tracking of resource
utilization from off-shore.
Project #4:
Project Name: ANZ Dispute process
Client ANZ, Australia
Role Team Lead
Duration 04/2012 - 12/2012
Environment Software PEGA (PRPC) v6.1, SD frame work, Web
(With skill sphere 6.1x, Oracle.
versions)
Project Description:
Smart Dispute is a claim and dispute request tracking system getting
developed with the objective of increasing processing efficiency.
Business objective:
. Reduce the risk of errors
. Improved monitoring and tracking of process performance
. Enable global load balancing
. Reducing system switching by integrating core data / services
. Reducing repetitive, manual, non-value-add activities by automation.
. Improve customer satisfaction
. Automatically writing off low dollar amounts.
Tasks Performed:
> Responsible for Sprint wise deliverables from off-shore end.
> Responsible for technical solution providing from off-shore for
project specific requirements.
> Involved in design and development of Declare Pages for managing
system settings.
> Involved in creation of Flows, Work baskets, Activities, Flow
actions, Sections, Data tables, File Listeners, Declarative and
Decision rules.
> Customized SDI framework related rules as per client specific
requirements.
> Responsible for distribution of work and tracking of resource
utilization from off-shore.
> Maintained defect tracker documents and daily, monthly status reports.
Project #3:
Project Name: BPM LnC Automation
Client Capgemini
Role Module Lead
Duration 10/2011 - 03/2012
Environment Software PEGA (PRPC) v6.1 SP2, Tomcat, Oracle
(With skill 10g
versions)
Project Description:
Capgemini-FS Learning and Culture (L&C) division serves all of Financial
Services employees across globe. It's a centralized single department with
services include trainings - Technical, Management and soft skills,
Knowledge Management programs, Training fresh graduates and driving
Capgemini university programs.
The project is to provide a framework to automate all L&C processes for
training registrations, annual calendar updates, resources booking, new
program design, reporting and all other areas L&C ventured into. The
framework is built on Peg PRPC
Highlights of the project are the integrations with different systems such
as:
. Integration with Capgemini Outlook server for resource blocking&
unblocking, sending &cancelling meeting requests to employees and
notifications
. Capgemini Single Sign On integration
. Reading excel files of Size 1 GB
All these integrations are not available in Pega PRPC as out of box
features.
Tasks Performed:
> Involved in requirement capture and designing (Class structure design)
phases.
> Involved in designing/creating Organization structure, Access Groups,
Application, Rule sets, Flows and Sub-flows.
> Implemented Application Security using Privileges, Role Names, Access
To Role Object, Flow Action, Sections, Harness, HTML stream and
Integration rules like SQL Connect and File Listeners.
> Implemented Single Sign-On (SSO) integration for this application.
> Implemented various PRPC components like Decision tables, Decision
Maps, Declarative expressions, Declare Pages, Activities, When rules,
Correspondence, Reporting, Agent Configuration, SLAs and File
Listeners.
> Analyze and fix the defects. Implemented Change Requests (CR's) within
the Project.
> Performed code reviews and followed Pega Guardrails.
Project #2:
Project Name: HERO(Help Point Reporting Operation)
Client Farmers Insurance Group, USA
Role Team Member
Duration 02/2009 - 09/2011
Environment Software PEGA (PRPC) v5.4 SP1, CPMI v1.2,
(With skill Websphere 6.1x, Oracle 10gR2
versions)
Project Description:
This application would provide an intuitive, interactive First Notice of
Loss (FNOL) approach that allows the Customer Service Associates (CSAs) to
streamline the FNOL process while obtaining more accurate and relevant
facts for the loss report.
This is developed to support future FNOL services for multiple insurance
companies; the application would direct the FNOL, based on the policy
details, to the appropriate Claims Processing application. The application
will be further leveraged for Customers and Agents for use on farmers.com
and the Agency Dashboard
For purposes of this project, the focus will be on the integration with
Farmers Insurance claims processing systems (CRN and NWCS) respectively for
Auto FNOL & WC FNOL.
The application will be a web-based, user guided application. The
application will use scripting through a logical set of questions for the
loss being reported. Answers to the questions will determine the next
appropriate question to display to the end user through the use of Business
Rules. The questions presented to the CSA will provide radio buttons and/or
drop down lists with a predefined set of answers.
Additionally, the answers to the questions will drive the system actions
such as which units should be created, how to assign the units, and when to
launch specific vendor programs.
Tasks Performed:
> Implemented user interfaces using Sections, Harness and HTML stream
rules.
> Analyze and fix the defects in the Quality Center.
> As part of business rules implementation I have created Activities,
Decision tables, Decision Maps and Declare expressions.
> Implemented many Enhancement Change Requests (CR's) within the
Project.
> Performed code reviews and followed Pega Guardrails.
Project #1:
Project Name: AIG-AA eRater 2.5 (Endorsement)
Client American Insurance Group, USA
Role Team Member
Duration 06/2007 - 10/2008
Environment Software PEGA (PRPC) v4.2, Websphere, Oracle
(With skill
versions)
Project Description:
It is for renewing the existing Policies for Auto
Insurance. Auto Insurance in USA has country wide and state specific
rules. In this project we had flex based UI as front end and PEGA is at
the back end that has all the state specific and country wide rules. UI
interacts with PEGA through service calls. The response is sent back to UI
as xml. A policy is renewed for a period and the rule existing at that
time is implemented in policy renew. This project is an Auto Insurance
application for Endorsements developed in PEGA as a rule engine and
Ajax/Flex as front end. eRater serves AIG agents to generate quote and
application to issue the Insurance policies to their customers.
Endorsements application enables the agent to endorse the policies. This
application is developed and customized for the 38 states in USA as per the
state specific business rules.
Tasks Performed:
> Analyze the state specific requirements and Effort estimation.
> Developing various components of the application.
> Activity and properties creation.
> Responsible for developing this application for different States in US.
> Preparation and Execution of unit test cases, Troubleshooting and
debugging.
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