Customer Service Manager

Juanette Mandry

Account Manager - MG Security Services

Brooklyn, NY

*********@***.*** - 407-***-****

To obtain a position in a diverse environment where I may utilize my organizational, interpersonal, sales and

operational skills offering room for growth and development

WORK EXPERIENCE

Account Manager

MG Security Services - New York, NY - June 2013 to Present

Oversees management operations which includes recruiting, training development, payroll and employee

scheduling for 200 security personnel working over 2000 hours per week

• Establish shift priorities and unscheduled coverage of security personnel

• Ensured shift functions and services are executed in an efficient and competent manner while providing

maximum guidance and support to security personnel

• Ensured security officers are inspected prior to shift to ensure that uniform, and general appearance standards

are met

• Serve as a first point of contact for Property Managers, on-site Supervisors and security personnel for

assigned accounts

• Meet regularly with client representatives for status updates, negotiations, client start-ups, assessment

surveys and reviews on service

• Review and verify that new-hire personnel files are accurate and in compliance with company guidelines

(uniform issuance, proper pay rate, site training and contract requirements)

• Conduct initial Security Officers introduction and on-site training, in coordination with assigned Field

Inspectors and/or Site Supervisors

• Provide input and perform tasks related to different company initiatives, marketing, sales and business growth

events

District Manager In Training/Store Manager

Recruited, developed and retained associates - Kissimmee, FL - May 2009 to June 2013

Managed a 15-member team to increase sales and ensure efficiency

• Recruited, developed and retained associates to ensure staffing needs were met

• Traveled to multiple states to open up and manage new facilities

• Analyzed sales figures, forecast figures and sales volumes to maximize profit and set new goals

• Managed and implemented new training modules at all levels in the store and met each expectation

• Oversaw and established customer service training

• Demonstrated financial and operational understanding of business strategies and solutions

• Oversaw management operation to ensure compliance with company's policies and procedures

Store Manager

Max Rave BCBG - Orlando, FL - July 2002 to May 2009

Managed and monitored sales figures, payroll budge, inventory control and bank procedures

• Maintained and directed training modules, communication binders, damages, schedules and backroom

organization for shipping and receiving

• Managed sale goals and implemented action plans to achieve desire results

• Maintained strong communication leadership, development and recruiting skills for staffing needs and store

requirements

• Provided customer service and due diligence to find solutions for issues and complaints to ensure a positive

local image and public perception

Assistant Head Cashier

Toys 'R' Us - New York, NY - February 2001 to March 2002

Managed the registers and worked closely with the back cash room as required

• Implemented and led all sales and training initiatives for staff

• Ensured that all breaks were taken, cashiers were working efficiently and lines were moving in a timely

manner

• Provided five-star customer service to each and every customer; this included interacting with both children

and adults

Assistant Manager

Ad Hoc Software - New York, NY - January 1996 to April 2001

Managed and oversaw operations, which included phone orders, customer request and special orders for

customer needs

• Managed and directed an 11-membr team, while maintaining a cohesive work environment

• Managed security, safety, OSHA, liability and other related matters

• Managed personnel development including hiring, regular training, performance evaluations and turnover

• Controlled aspects of shipping and receiving

NOTABLE HONORS

• Earned Top Grossing, Top Volume and Average Dollar per sale throughout the year

• Earned #1 store within the company

• Awarded the flagship store of the company in six months of becoming manager

EDUCATION

Medical Management

Chubb Institute - Jersey City, NJ

Medical Assistant

Harrison Career Institute - Newark, NJ

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