Customer Service Manager

**** ** ***** ***** 859-***-****

Bentonville, Arkansas flg_happy_zebra@yah

***** **.***

Rick B. Tucker

Objective To find a career where I can use my programming and customer

service skills I have developed over the years.

Experience May 2014 – Present Hewlett Packard

System Administrator/Web Programmer

Created a security kiosk for visitor check in/out, created specific logs,

badges and bar codes depending vendor/sponsor. Kisok created with

the following technologies:

• Perl – for database access/scanning.

• Visual Basic Scripting – For system handling, disk and printing

features

• Java Scripting – For system handling.

• KSH scripting – Used for database handling and migration.

• SQL – Used for extracting/inserting data into Access database

• Linux – Apache web server hosting.

• VMWare – Virtual system creation for Kiosk system

• HP Thin Client – Equipment used for the Kiosk system

• CSS – Look and feel web pages

• HTML5 – Look and feel web pages.

• Microsoft Access – RDB used for the Kiosk.

• Websphere (WAS)

Creation of my kiosk was used in a show case for HP and eventually

implemented over several HP sites. Awarded the ‘We appreciate you’

award for supplying an outstanding produce.

January 2014 – May 2014 Memorial Hospital South Bend

AIX Administrator

• Configure and manage networking in AIX

Manage and configure VIO client partitions

•

Manage devices

•

• Manage storage

• Use HMC and SDMC to manage system resources

• Perform user administration tasks (such as limiting

resources, creating/using groups, etc).

• Have strong knowledge of system backup and recovery

• Have strong and AIX installation and maintenance skills

• Configuring and managing system security

• Use NIM, WPAR Manager and Systems Director (base

product)

• Understand PowerVM components such as AME, AMS,

Shared Processor Pools, etc.

• WAS (Websphere)

Worked on a small team that worked well together creating

virtual environment in AIX used for Cerner upgrades/test

environments. Migrating data from production Oracle to test

environment for Cerner.

December 2011 – November 2013 Present Wal-Mart ISD

Programmer/Analyst

Worked in the EPC/RFID research and development lab developing

the feasibility of implement Electronic Product Code company wide.

• EPC/RFID Development

• Cobol Programming

• C Programming

• Unix Shell Scripting (KSH, BSH)

• SQL

• Informix 4GL

• Informix and terradata databases.

• Websphere

• Putty, ssh, sftp, ftp for file transfer

• vi, vim, emacs and memacs for ascii editing

April 2010 – Nov 2010 IBM Austin Texas

Programmer/AIX System administrator

Working as an VIOS server developer, tester and administration. Built

VIOS servers and clients, tested new functionality, Used Netapp to

provide storage to the systems, utilized KSH scripting, Perl and Python

for test plan implementation. Tested Both AIX and Linux VIOS

environments. Created Clusters to test new functionality.

• Clustering (HACMP)

• KSH scripting

• Perl Scripting

• Python ScriptingXMLWebmethodsVIOS (virtual server

creation)

• Websphere

• LPAR creation

• UNIX Aix AdministrationCreation of test plans

• Implementation of test plansPutty, telnet, xterm for terminal

access

• Ssh, sftp, ftp rcmd for remote access

• vi, vim, emacs and memacs for ascii editing

March 1997 – April 2009(contract) Lexmark International

Lexington, KY

Programmer/AIX System administrator Customer Service

Assisted customer service in day to day activities.

AIX system management duties including KSH shell scripting and C

and C++ programming, Perl and AWK, Python, TCL and various other

scripting languages.. Logical volume manager, SAN disk management

space allocation management, XML and Webmethods experience to

pass formatted information to Lexmark service providers.

Informix 4GL programmer, bug fixes, new functionality programmer,

report writer.

C-ESQL programming, SQL skills.

Stored procedures (SPL) and trigger creation.

Informix DBA, tuning and administration.

Database modeling using ERWIN.

Created ETL scripts to extract data from Informix to load into DB2, Use

of Datastage for ETL.

DB2 data warehouse administration, with Crystal Enterprise report

writing for Service Delivery.

Acted as main contact for Sarbanes-Oxley audits providing all

requested materials.

AIX Administration.

AIX 4.3 and 5.3 Administration on RISC J platforms, and Regatta P

series LPARS, power 4, 5 and 6 administration.

Server administration from Hardware Management Console (HMC).

MQ Series Channel Administration.

TSM backup administration.

HACMP clustering administration.

Building from NIM servers.

SAN disk administration.

vi, vim emacs and memacs for ascii file editing

Informix migration from RISC J series to P series Regatta.

Data encryption via PGP and GPG for ascii file transfer.

Created, tested call center Disaster Recovery plans in case of major

disasters for a mission critical 24x7 call center.

Interacted with Contracts department, Accounting department,

Engineering department, Shipping and receiving to insure smooth flow

and customer satisfaction of SLA agreements.

Network Administration, TCPIP, SMTP, NFS.

Sterling Commerce Connect:Direct for UNIX administration, scripting

and setup for EDI file transfers between AIX servers and AS400.

1994–1997(contract) AT&T Cincinnati, OH

Programmer/Analyst

Programmer for a equipment requisition system.

Very proficient with C, C++, UNIX KSH scripting, Informix 4GL, rouge

wave libraries, Persistence object tools, Perl and AWK.

Dealing with various departments, scheduling meetings, dialog and

creating good working relationships between “clients”.

Sterling Commerce Connect:Direct for UNIX administration, EDI tool

used to transfer files from UNIX to VAX.

vi, vim, emacs and memacs for file editing

1990–1994(contract) SSCL Dallas, TX

Programmer/System Administration

Unix System Admin for over 200 engineering workstations (CAD)

Write Unix KSH shell scripts, C programs, MDL (CAD macro)

programs to aid in day to day engineering functions.

Worked with Intergraph CAD packages with Informix/Oracle database

relationships.

Informix tuning, report writing, SQL

SOLARIS, HPUX, CLIX system familiarity.

Network Administration, TCPIP, SMTP, NFS, CISCO routers and

bridges.

Hardware Specification, scope and purchase of equipment.

1989–1990(contract) NUC services, Arkansas NUC 1 Russellville,

AR

Programmer/System Administration/Manager

Responsible for upkeep on 10 CAD workstation.

Unix system admin, KSH programming, C programming and AWK.

Developed reports, equipment walk down and documentation.

Managed 10 drafters and coordination of Delivery of products.

Informix DBA, SQL and report writer.

Education 1988–Present various Vendor supplied courses

Vendor training SUN Microsystems C course

Vendor training MICROSOFT VISUAL C++ (Intergraph, Microsoft

Solution

Provider)

Vendor training INFORMIX 4GL (INFORMIX)

Vendor training Cisco Systems Router and Network Design

Vendor training INFORMIX ISQL (Intergraph)

Vendor training ORACLE SQL/PLSQL (Intergraph)

Vendor training System Admin (Intergraph)

Vendor training Microstation Development Language (Intergraph)

Vendor training Sterling Software Connect:Direct (Sterling Software)

Vendor application training PDS, P-ARCH, P-ELEC, P-PIPE

(Intergraph)

Vendor training X-WINDOWS, MOTIF (Intergraph)

Vendor training Metaphase file management system (Intergraph)

University of Texas at Arlington, C and Advanced C

Various Others

Interests Football Referee – College and High School, Fishing and Hunting.

References provided upon request.

Contact this candidate