Service Customer
Resume:
Stewart Tyrrell
Director of Operations
Toronto, ON
*******.*********@*******.*** - 416-***-****
Accomplished and experienced Director of Operations driven to manage costs and establish strategic,
mutually
beneficial partnerships and relationships with users, vendors and service providers.
Skill Highlights
Project management Leadership/communication skills
Product line expansion Human resources
Business operations organization Budgeting expertise
New product delivery Customer-oriented
Client account management Employee relations
Negotiations expert Self-motivated
Core Accomplishments
Managed several high performing teams in industry-leading companies to create outstanding results through
the
use of innovation and quality distribution processes
Handled all functions related to the successful operation and distribution of goods
In depth understanding of the whole supply chain and ability to coordinate it effectively and liaise with suppliers,
manufacturers, retailers, and consumers
WORK EXPERIENCE
Director of Operations
Logistics Resource Inc - January 2010 to November 2014
Achieved revenue goal of 6.2 million through sigma 6 initiatives
Created a plan to reduce expenses by 16.2% over six months with no impact to service level
Initiated a customer segmentation project, corresponding rate structure and service agreement
Implemented a restructured rate increase for 60% of customers, improving sales by 12.5% within existing client
base
Set up safety division for commercial trucks to ensure and maintain spotless CVOR record
Implemented a customer service satisfaction centre to strengthen client relations
Renegotiated lease of 150,000 sq ft facility used as main site to save 7% over five years
Accountable for quarterly forecasting and monthly financial reviews
Developed sales initiatives and marketing campaigns
Negotiated outside capital financing to fund expansion for new division servicing polymer industry
Prioritized brand integrity by monitoring the consistency of service to clients and accounts
Analyzed client inventory and logistic needs on an ongoing basis to increase JIT service.
Director of Operations
CDR Industries Inc - March 2005 to October 2009
Played a lead role in the formative years of this company's start up and design which is still in place today
Managed office operations and daily financial decisions regarding budgeting and revenue attainment
Responsible for financial report compilation for president/treasurer of company on a monthly basis
Held weekly performance meetings and implemented cost saving procedures and focused on improvements
to service
Developed and directed the strategy and plan that won the bid positioning CDR as the integral supplier for
Walmart-Ontario
Responsible for 7.3 million in sales annually
consistently rated as Walmart's top suppliers in Ontario.
Director of Operations
Roff Logistics Inc - January 1995 to January 2005
Directed the daily operations of the Walmart account generating 48 million in annual sales
Developed and directed the logistical plan tailored to the specific needs of Walmart which resulted in
substantial
growth from 5 to 380 trucks servicing Ontario and Quebec 24/7
Negotiated and managed all leasing contracts for equipment and service
Spearheaded safety training protocols for over 600 employees
Accomplished through the Walmart Ontario contract an increase in sales from 1 million to 32 million in three
years
Achieved a 99.7% on time record for 10 consecutive years
Earned multiple service and eco awards
Simultaneously launched and managed sister company of Roff, Automatic Logistics which held CP Rail and
Chrysler accounts with revenues over 4 million per annum
Account Manager
KDN Warehousing - January 1990 to January 1995
Managed the relationship and lifecycle of DOW Brands account with revenues of approximately 14 million per
annum
Lead KDN and DOW team into an EDI format for inventory and distribution
Created monthly budget reports and forecasts
Introduced cost/time saving strategies using Sigma 6 planning
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