tech.support, pc troubleshooting hardware & software & remote desktop

JUAN MIGUEL L. EISMA

B* L* Diamond drive, Diamond Village, Brgy.

Kaligayahan, Novaliches Quezon City

Cell No. 091*-****-***

Landline No: 418 43 94

E-mail: ********@*****.***

WORK EXPERIENCE

1. (June 26, 2012 – January 15, 2014)

Position: Technical Assistant/Tele Marketer/Online Teacher

Company: JPMD Support Center/Yehey Japan

Address: Unit 914 Cityland Shaw Tower Mandaluyong City

Responsibilites:

Troubleshoot client’s concern regarding on their computer/tablet/mobile phone’s

software/hardware; installing application and scanning for virus/malwares using teamviewer on

computers.

Assist clients to setup their internet connections and set up their wireless routers; dial up

connection and configuring wireless router; PPPOE and STATIC. Also how to connect their

tablets/mobile phone on wifi.

Inbound and Outbound calls for computer/tablet/mobile products and Pocket Wifi Internet

connection bills.

Train students online using teamviewer

Lecture the following lessons;

• Exploring windows xp/vista/7 • The Internet Basics

• Computer basics • MS Office Basics

2. (June 1, 2011 – April 1, 2012)

Position: Computer Coordinator/Computer Teacher

Company: Pililla Academy Foundation INC.

Address: Quitiong Street Brgy. Takungan, 1910 Pililla, Rizal

Responsibilites:

Troubleshoot and do Maintenance on all hardware in the computer laboratory

Instruct High school students under the 1st, 3rd and 4th year level

lecture IT concepts and computer hardware & software

lecture the following softwares:

• Adobe Dreamweaver CS5

• Adobe Flash CS5

• Microsoft Word 2010

• Microsoft Powerpoint 2011

SKILLS SUMMARY:

• Hardworking

• Telemarketing

• Familiarity with E-commerce

• Set up connections, operating system and a wireless LAN connection

• Proficient in Computer Hardware ( compatibility, assembly and trouble shooting)

• Capable in using Adobe Dream Weaver (CS5), Adobe Fireworks (CS5)&Adoble Flash(CS5)

• Basic information in networking, php mysql, http, html and C++

• Intermediate in Microsoft Office:

Microsoft Word

Microsoft Excel

Microsoft Power Point

EDUCATION:

2004 – 2010 –BS Information Technology

FEU East Asia College

Nicanor Reyes Street, Manila

2000 – 2004 – Secondary Education

Sacred Heart Academy of Novaliches

Novaliches, Quezon City

1991 – 2000 -Primary Education

Sacred Heart Academy of Novaliches

Novaliches, Quezon City

Our Lady of Lourdes College of Valenzuela

Valenzuela City

MAJOR PROJECTS ACCOMPLISHMENT:

• Wi-Fi System, Networking Lab of FEU-East Asia College

• Student grade database using php mysql, FEU-East Asia College

• Student database using Microsoft Office Access 2003, FEU-East Asia College

• Flash presentation projects using action scripts 2.0, FEU-East Asia College

• Ecommerce website by using Adobe Flash (CS3), FEU-East Asia College

• Aircraft shooting game using Adobe Flash (CS3), FEU-East Asia College

• Preschool website, Saint Genevieve School of Pateros

• Online viewing of grades (PHP), Saint Genevieve School of Pateros

• Website (reservation system ),Garden of MemoriesPateros

Seminars / Special Courses Attended:

2006, Philippine National Information Technology Standards Foundation (Phil nits) Primer, FEU East

Asia College2005, Classical guitar lesson, UP Diliman

2004, Fire prevention and first aid training, FEU East Asia College

Contact this candidate